SUBJECT : HUMAN RESOURCE

MANAGEMENT
TOPIC : JOB ATTRITION
AAKASH BHARDWAJ
ALLURI MANOJVARMA (GROUP LEADER)
AMAN SHARMA
ANIL SAHU
ARUN
BEANT KAUR
 ABSTRACT

• WHAT IS ATTRITION ?
• REVIEW ON ATTRITION.
• ATTRITION RATES.
• REASONS FOR ATTRITION.
• TYPES OF ATTRITION.
• ATTRITION HANDLING.
• SUGGESTIONS AND RECOMMENDATIONS.
 WHAT IS ATTRITION?

• Defining attrition:
"A reduction in the number of employees
through retirement, resignation or
death“

• Defining Attrition rate:

"The rate of shrinkage in size or number"
 REVIEW
• IT enabled services (BPO) industry is being looked upon as
the next big employment generator.

• In India, the average attrition rate in the BPO sector is

approximately 30-35 percent.

• The reason for the high attrition rate:

Work Pressure
Females in the workforce
Turning down challenges
Mostly fresh graduates, take it as a pass-time job
ATTRITION RATES
Attrition rates

Global
Average, 25%
USA, 32%

India, 10%

Europe, 14% Australia, 19%

TOP FIVE I.T COMPANIES

• TOP FIRING COMPANIES • TOP SECURE COMPANIES

I. IBM I. Microsoft
II. Accenture II. EDS
III. Wipro III. HP
IV. Intel IV. TCS
V. CTS V. Google and Yahoo
 Reasons For Attrition
 Most among the reasons for large-scale
attrition now-a-days are: 
 Incompetent Bosses .
 In congenial work atmosphere.
 Inadequate perks .
 Suppression of the Talent .
 Employment Market is wide-open to find alternate jobs
easily .
 Head-hunting and body-shopping by other good
organizations.
 Reasons for Attrition

Others, 10%

Satisfaction, Higher
35% Packages, 55%
 Types of Attrition

ATTRITION

VOLUNTARY INVOLUNTARY
 VOLUNTARY AND
INVOLUNTARY ATTRITION
Companies usually make a distinction between voluntary
churn and involuntary churn. Voluntary churn occurs due
to a decision by the customer to switch to another company
or service provider, involuntary churn occurs due to
circumstances such as a customer's relocation to a long-term
care facility, death, or the relocation to a distant location. In
most applications, involuntary reasons for churn are
excluded from the analytical models. Analysts tend to
concentrate on voluntary churn, because it typically occurs
due to factors of the company-customer relationship which
companies control, such as how billing interactions are
handled or how after-sales help is provided
 ATTRITION HANDLING

 Attrition can be handled through innovative HR

practices like providing stimulating work environment,
good pay and benefits, good performance based
incentives, free transport and free food. Demanding
relieving letter from the previous company and moving
towards B class cities.
 Retention can be handled through providing
benefits, better pay package, better job offer etc., BPO
are facing a threat of loosing. So there is a need to
improve the quality of services in the BPO by reducing
the attrition and increase the retention. 
  Employees must feel rewarded, recognized and
appreciated. Giving periodical raise in salary or
position helps to retain staff.
 Offer excellent career growth prospects. Encourage
& groom employees to take up higher
positions/openings. If they don’t get opportunity for
growth within the organization, they will look
elsewhere for it.
 Work-life balance initiatives are important.
Innovative and practical employee policies pertaining
to flexible working hours and schemes, granting
compassionate and urgency leave, providing
healthcare for self, family and dependants, etc.
 SUGGESTIONS AND
RECOMMENDATIONS
• Companies can look into various options like good rewards, bonding
programme, flexible working hours and stronger career path.

• Management also needs to consider other aspects like secure career,

benefits, perks and communication.

• Making work a fun place, having education and ongoing learning for
the workforce and treating applicants and an employee in the same
way as one treats customers.

• Companies need to go in for a diverse workforce, which does not only

mean race, gender diversity, but also include age, experience and
perspectives.
 THANK YOU ALL

ANY QUESTIONS PLEASE ???