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  • Section A Answer All Questions in This Section

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    B&J Travel is looking to improve their online customer service. Their manager John read about using expert systems to assist customers during online booking. An expert system uses a knowledge base, inference engine, and user interface to apply logic rules to arrive at solutions or recommendations based on input. For travel booking, an expert system could help customers choose packages by asking questions and provide recommendations based on their answers, saving staff time and improving customer experience.

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    MIS question

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    B&J Travel is looking to improve their online customer service. Their manager John read about using expert systems to assist customers during online booking. An expert system uses a knowledge base, inference engine, and user interface to apply logic rules to arrive at solutions or recommendations based on input. For travel booking, an expert system could help customers choose packages by asking questions and provide recommendations based on their answers, saving staff time and improving customer experience.

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    21 views1 page

    Section A Answer All Questions in This Section

    Uploaded by

    jamisss
    B&J Travel is looking to improve their online customer service. Their manager John read about using expert systems to assist customers during online booking. An expert system uses a knowledge base, inference engine, and user interface to apply logic rules to arrive at solutions or recommendations based on input. For travel booking, an expert system could help customers choose packages by asking questions and provide recommendations based on their answers, saving staff time and improving customer experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 1

    SECTION A

    ANSWER ALL QUESTIONS IN THIS SECTION

    1)
    B & J Travel is a growing travel business who last year invested in a new
    website. They appreciate the difference that this has made to their business and
    are continually looking at ways to improve the quality of their service. John
    Boateng is the manager of B & J Travel and he has recently read an article that
    referred to using expert systems to assist the decision making process for the
    customer on line.

    Required
    As their IT Advisor explain the following in a report: -
    a) The function and components of an expert system? (16 marks)
    b) How would an expert system help staff and customers when booking
    holiday’s? (14 marks)

    3.
    Write short notes on the following:
    a) Adaptive Maintenance (4 Marks)
    b) Computer Aided Software Engineering (CASE Tool) (6 Marks)
    c) Technical feasibility (4 Marks)
    d) Open system (6 Marks)

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