Professional Documents
Culture Documents
09 Performance Management and Appraisal
09 Performance Management and Appraisal
| | |
Performance Management
and Appraisal
Ô
Prepared by
Group Dynamic
Kelvin Lye, Wong Shwu Fen & Masood
|
of employee¶s
Problem? performance for all these years
ow? · Praise them for job · nform them directly
well done about store problems
(Informal) · Give criticism when · Give useful feedback
things don¶t look right on where they stand
|
olution? åse
approach
· nclude criteria such as · nclude a list of quality standards
1. Quality for matters such as
2. Quantity 1. Store cleanliness
3. Attendance 2. Efficiency
4. Punctuality 3. Safety
4. Adherence to budget
ü
ü
s Jennifer right about the need to evaluate the workers formally?
The managers? Why or why not?
ü
Develop a performance appraisal method for the workers and
managers in each store.
ü
-ennifer right? m
ueed to evaluate
the workers and manager formally
hy?
ü
hy?
hy?
Through formal performance appraisal, · nclude a list of quality standards for
matters such as
manager and workers will know
1. Store cleanliness
· Scope of appraisal
2. Efficiency
· "
3. Safety
· onsequence action related to
appraisal result. 4. Adherence to budget
· nclude criteria such as
1. Quality
M Standards of performance
2. Quantity
3. Attendance
4. Punctuality
ü
hy?
hy?
Affect
| !
BAK
ü
!
!
ffective We need to
appraisal 1. Measure the
Appraiser?
Feedback? Given by
ü
!
ü
+
/ .
! ,
ü
+
/ .
!. #
,
% !
+
!.
,
!
+
! .
,
ü
!
Satisfying
-Arrives at the shop sharp on time.
We need to
ffective 1. Measure the ! !
appraisal and #!
!
method? 2. Base our appraisal on !
and ! #
Appraiser?
or !
M 1#! '$1(
n this example?
M 1#!
'$1(
)*
ü
!
!
!!2
)
!!.
!! !
1#!
52
%! 2
$.
!
!
%!
Xhank You!