GRIEVANCE HANDLING

Presented by:
Sherry
MBA 2nd
RIMT-IMCT
Definition
According to Jucius grievance is “ any
discontent or dissatisfaction arising out of
anything connected with the company which
an employee thinks, believes or even feels to
be unfair, unjust or inequitable.”
CAUSES OF GRIEVANCES
Economic
Work environment
Supervision
Work group
Miscellaneous like transfer, granting leaves,
safety methods, etc.
GRIEVANCE PROCEDURE
It is a formal channel of communication
used to resolve grievances. Workers get a
wonderful opportunity to ventilate their
feelings. A fair redress mechanism would
boost the morale of all employees greatly.
Importance of Grievance handling
It act as pulse check system for employees.
 Employees can let their feelings off through
this procedure.
 It keeps check on supervisor’s attitude.
 It boosts the morale of employees.
How to uncover grievances?
Following methods help to uncover grievances:
Observation
Grievance procedure
Open door policy
Gripe boxes
Exit interview
Opinion surveys
Procedure for Grievance Handling
 Identify grievances
 Define correctly
 Collect data
 Analyze and solve
 Prompt redressal
 Implement and follow up
FEEL FREE TO

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