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  • Daily Performance

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    kyle_blankenshi7345
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    This document contains daily performance data for four customer service agents over a four day period from June 1-4, 2011, including their average quality score, customer satisfaction score, and training hours. It shows that agent 6009003 had the highest average quality scores between 96-100 but also received the most training hours at 200 per day, while agent 6009004 had lower and more variable scores between 24-82 despite receiving the least training of 15 hours per day.

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    This document contains daily performance data for four customer service agents over a four day period from June 1-4, 2011, including their average quality score, customer satisfaction score, and training hours. It shows that agent 6009003 had the highest average quality scores between 96-100 but also received the most training hours at 200 per day, while agent 6009004 had lower and more variable scores between 24-82 despite receiving the least training of 15 hours per day.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    4 views2 pages

    Daily Performance

    Uploaded by

    kyle_blankenshi7345
    This document contains daily performance data for four customer service agents over a four day period from June 1-4, 2011, including their average quality score, customer satisfaction score, and training hours. It shows that agent 6009003 had the highest average quality scores between 96-100 but also received the most training hours at 200 per day, while agent 6009004 had lower and more variable scores between 24-82 despite receiving the least training of 15 hours per day.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Daily Performance

    Agent_id Date_str Avg_Qa Avg_Csat Training_hours


    6009001
    6/1/2011 76 4 45
    6/2/2011 88 4 45
    6/3/2011 92 4 45
    6/4/2011 88 2 45
    6009002
    6/1/2011 60 2 23
    6/2/2011 67 3 23
    6/3/2011 76 4 23
    6/4/2011 87 2 23
    6009003
    6/1/2011 99 4 200
    6/2/2011 100 5 200
    6/3/2011 98 2 200
    6/4/2011 96 4 200
    6009004
    6/1/2011 45 1 15
    6/2/2011 66 4 15
    6/3/2011 82 2 15
    6/4/2011 24 2 15

    Monday, April 18, 2011 Page 1 of 1


    Page 1 of 1

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