• Methods, channels, and networks • Barriers to communication • Persuasive communication • Transactional analysis 8 to 14 GROUP DYNAMICS
• Meaning, types, and functions
• Models of group development • Processes, roles, and cohesiveness • Effectiveness and management • Groups to teams 15 to 21 LEADERSHIP
• Leadership and management
• Perspectives on leadership: Trait, behavioural, and contingency • Transactional vs. transformational leadership vs. charismatic leadership • Leaders and mentorship 22 to 28 CONFLICT MANAGEMENT
• Meaning, types, and stages of conflict
• Attitudes towards conflict • Sources of conflict • Conflict management 29 to 35 POWER AND POLITICAL BEHAVIOUR
• Power and control issues
• Sources of power • Approaches to understanding power in organization • Bases of power • Organizational politics • Conditions for the use of power and politics • Power tactics 36 to 42 ORGANIZATIONAL CULTURE
• Meaning and elements; types
• Functions of organizational culture • Approaches to describing organizational culture • Managing organizational culture • Changing organizational culture 43 to 48 EMPOWERMENT • Meaning and features of Empowerment • Empowerment as a motivational tool • Empowerment v/s delegation • Significance of trust • Participation methods 49 to 56 ROLE ANALYSIS
• Meaning of task, job, position, role and work; match
between role and man :selection procedure and assessment centre approach
57 to 62 SOCIALISATION, COUNSELLING, MENTORING AND
FEEDBACK Objectives; methods; effective counseling; mentoring; conditions and process
63 to 70 DEVELOPMENT OF ROLES
Performance and potential appraisal: Objective; components
;process
71 to 77 COUNSELLING AND FEEDBACK
Objectives; review of individuals and groups; effective
counseling: conditions and process
78 & above HRD OVERVIEW
• Importance; career planning and development; training program; job enrichment; role efficacy