QUESTIONNAIRE

Awareness about service station of Shivani vehicles Pvt. Ltd.

Name of respondent: __________________________________________

Address of respondent: ________________________________________
___________________________________________________________
Phone no: (O) _____________ (R) ________________
(M) _____________
Gender: Male Female
Age:
Occupation:

1. Do you know about Shivani Vehicles?

(Maruti authorized dealer ship)?

Yes No

2. If yes, from where you know about Shivani vehicles?

Newspapers/magazine Hoarding F M Radio

Relatives/friends Advertisement C.C.E

3. Do you have any four wheels?

Yes No

4. Do you know about Shivani’s maruti services station?

Yes No

5. From where are you presently getting your four wheeler serviced?

Local Garage Authorized dealer

6. If local garage or authorized dealer please specify name?

Name of local garage ____________ name of dealer ______________

7. Why you are going to authorized service station or local garage?

Less price car safety original spares

Good service available other _______________

8. Would you prefer to go to Shivani at Varachha for servicing your car ?

If yes, why? ______________________________________

If no, why? _______________________________________
9. Rank the following criteria according to your prefrece which you consider while
getting your car serviced?

Quality of service
Fewer prices
Pick up and drop facility
Nearness
Quality of spares
Handling of after service complaint

10. What would you expect from Shivani’s services?

___________________________________________________
___________________________________________________
___________________________________________________

11. Do you know about help line services (24 hours)?

Yes No

12. Do you have any plan to sell your old car and get new maruti vehicle?
If yes, when

Within month 6 months

1 years after 1year

Suggestion if any : _____________________________________________________

__________________________________________________________
__________________________________________________________
__________________________________________________________