INTERNATIONAL COLLEGE FOR GIRLS

DEPARTMENT OF TOURISM BUSINESS

MANAGEMENT

PROJECT REPORT ON SUMMER TRANNING AT COX

& KINGS

SUBMITTED TO: SUBMITTED BY:

MA’AM DHARNA HARSHITA RATHORE
B.A. SEM VI
ICG/2008/8063
ROLL NO: 80031

ACKNOWLEDGEMENT
As I am finishing my training, I take this as an ample opportunity to express my
heart full thanks and sincere regards to each and every person associated with
the completion of this project.

I would like to thank Mr. Manish Dave (branch manager, Jaipur) for allowing me
to work o this highly challenging project and guiding me throughout the tenure of
the project. In spite of his busy schedule, Mr. Manish Dave always managed to
have a regular interaction with me throughout the project. Timely guidance and
feedback coupled with words of appreciation always helped me keep going and
gaining maximum learning from the project.

I express my indebtedness to Mrs. Minaxi joshi, Miss Jhanvi Rathore and Miss.
Hemlata methwani for their skilful guidance, suggestion, content inspiration, and
encouragement and in the initial execution of my experiments which make work
smooth and so many things. I am very much thankful for giving me an opportunity
to work under guidance.

It’s my pleasant duty to express my special thanks to Mr. Iswar Das and Miss.
Jhanvi Rathore for their encouragement throughout my project and their
guidance during the compilation of work.

My faculty guide Mrs. Dharna Vyas had been very helpful for the successful
completion of the project by guiding me throughout the entire phase. I would like
to extend my gratitude to her for rendering all the support I needed throughout
my project.

INDEX
 OBJECTIVE OF TRAINING
 INTRODUCTON
 HISTORY
 COMPNY PROFILE
 OFFICES &PEPRESENTATION
 PRINCIPLAL SERVICIES OFFERED
 Leisure
 Fexihols
 Luxury escapades
 NRI Division
BUSINESS TRAVE
TRADE FAIRS
MICE
FOREX
COX & KINGS ONLINE
 ORGANIZATIONAL CHART
 JOB DONE
 LEARNING PART
 ANNEXTURES
 REFRENCES
 OBJECTIVE OF TRAINING

Training is an act of increasing knowledge and skills of a person for doing a

particular job more professionally.

The Department of Management of Tourism Business in our college ICG, Jaipur,

needs us to attain our on-the-job trainings individually in order to graduate with
bachelors’ degree in Management of Tourism Business as, other than the
theoretical study, practical experience is also required in this field to prosper as a
professional in the future. The objective of our training is to get familiar with the
job, fill areas of gaps between immaturity and professionalism with knowledge
and skills, and change all negative attitudes to positive attitude.
 INTRODUCTION

I HARSHITA RATHORE felt to be a part of INTERNATIONAL COLLEGE FOR GIRLS

(ICG), Jaipur. I did my summer training in COX & KINGS (I) ltd. civil lines, Jaipur in
travel and tourism Sector Company under the brand name “COX & KINGS”.

Cox & Kings Ltd. (CKL) is the longest established travel company in the world since
1758. Headquartered in India, it is a premium brand that caters to the overall
travel needs of the Indian and International traveler.

Cox & Kings operates in 20 countries through branch offices, subsidiaries,

representative offices, franchised sales shops as well as through our global
network of sales agents.
 HISTORY OF THE COMPANY
Richard Cox, the founder

Richard Cox 1718-1803, founder of Cox & Kings

Cox was born in Yorkshire in 1718. His father, Joshua, had made a good living as a
lawyer and had moved from his birthplace in Clent in Worcestershire to Yorkshire.
He then bought an estate near Quarley in Hampshire. There is little documentary
evidence of the early life of Richard Cox, although he must have received an
excellent education after which he came into the service of the English General,
Lord Ligonier, as a clerk in the early 1740s. He was clearly exceptionally good at
making important contacts with all echelons of the army and society, and in 1747
he married Caroline Codington, daughter of Sir William Codington who was an
established military figure.

Cox’s career really took off when Lord Ligonier led the Flanders campaigns of the
War of the Austrian Succession. In one letter sent back to London, Richard Cox
makes a demand that “suitable winter provisions and housing should be made
available for the three English companies” and he became ever increasingly
entwined with the organization of provisions and the general welfare of the
troops. Ligonier, in turn, thought the world of his 'beloved Mr. Cox', making him
his private secretary in the late 1740s. Ligonier went on to become the Colonel of
the First Foot Guards (Grenadier Guards) in 1757, and rewarded Richard Cox with
the post of 'military agent' after the incumbent died in May 1758. Thus was born
Cox & Co, the forebear of Cox & Kings.
There were about a dozen main agents working for the army at the time and each
Regimental Colonel chose one to serve their troops. There was not a strict code
for the role of an agent; in essence they arranged the payment of officers and
men, organized the provision of clothing, acted as a go between for the buying
and selling of officers’ commissions and acted upon any special requests from the
regimental adjutant. This ranged from the shipment of personal effects to the
requisition of weapons or supplies. Cox had taken on the most prestigious
infantry regiment, and the 63rd Regiment and the Royal Artillery soon followed
suit.

The company was thriving by the time of the outbreak of war with France in 1793
employing some 35 clerks. In 1795 they served 14 regiments of cavalry, 64
infantry regiments and 17 militia regiments, becoming the largest military agent
for the army. Richard Cox died in August 1803, leaving his grandson Richard Henry
Cox firmly established, with Mr. Greenwood as controlling partner. Cox's
longevity as a military agent had made the army dependent on his services for the
smooth running and organization of a busy and stretched military serving all
around the globe. Cox lived in a time when Britain was radically changing. Rigid
social structures were breaking down and enterprising people could make
themselves exceptionally wealthy. He was the epitome of those driving the
London economy, generously investing in a multitude of people, ideas and
commerce.

The 19th century and onwards:-

Cox & Co grew through the 18th and 19th centuries. Timely alliances with the
great banking families such as the Hammerlseys and Greenwoods secured an
established position in London, and by the end of the 19th century most
Regiments used Cox & Co as their agents. As the empire grew, Cox & Co met the
demand for officers to be looked after.

The company set up five branches in India between 1905 and 1911,
supplementing those in Alexandria and Egypt (1919 and 1920) and Rangoon
(1921).
When the Great War began Cox & Co employed some 180 staff, of which one
third joined the army. During the Great War some 250,000 men were on their
books, 50,000 cheques were cleared a day and a special department was set up to
deal with the influx of American soldiers in 1917. By the end of the war some
4,500 worked for the firm.

In October 1922, Cox & Co bought Henry S. King Bank, who were had a large
network in India. They also moved into new offices in Pall Mall.

In 1923, Cox & Co were still suffering from the downturn in business caused by
the surrender of the Germans in 1918. They were forced to sell to Lloyds Bank.

The USA office was opened in June, 1988 in New York, NY. In June, 1998 the USA
office was moved to Tampa, FL. In August, 2009, Cox & Kings USA came under the
umbrella brand of East India Travel Company, Inc., which is a subsidiary of Cox &
Kings, Ltd., the global parent company. In October, 2010, Cox & Kings USA has
been rebranded Cox & Kings, The Americas, and is responsible for all sales for
clients in North and South America. Cox & Kings, The Americas is headed by
Centre Head and COO Thomas Stanley. Cox & Kings, The Americas is relocating
from Tampa Florida to Los Angeles, California in May, 2011.

Cox & Kings purchased Tempo Holidays, a Melbourne based wholesale travel
company in July 2008, for an undisclosed sum but rumored to be in the vicinity of
USD$25 million.
 COMPANY PROFILE

Cox & Kings Ltd. (CKL), is the longest

established travel company in the world since 1758 and in December 2009
successfully listed on the stock exchange in India. Its distinguished history began
when it was appointed as general agents to the regiment of Foot Guards in India
under the command of Lord Ligonier and handled the Royal Cavalry, Artillery and
Infantry, Royal Wagon Train, the Household Brigade, the Royal Navy and the
Royal Air Force came under its wings.
Today, it is a premium brand in all travel related services, employing over 1,400
professionals and headquartered in India. The business can be broadly
categorized as Leisure Travel, Corporate Travel, MICE, Trade Fairs, Visa Processing
and foreign exchange.

OFFICES & REPRESENTATIONS:

Cox & Kings operates in 20 countries through branch offices, subsidiaries,
representative offices, franchised sales shops as well as through our global
network of sales agents.
The company has 12 branch sales offices in India located in Mumbai, New Delhi,
Chennai, Kolkata, Bangalore, Hyderabad, Ahmadabad, Jaipur, Kochi, Pune and
Goa. The company has appointed over 100 franchisees across 20 states covering
70 cities. The companys extensive network of 185 GSAs and PSAs covering all
major towns and cities of India enhances its reach.
Cox & Kings has subsidiaries in UK, Japan, Australia, New Zealand, UAE, USA,
Singapore, Hong Kong, Greece & Germany; branch offices in New York, Moscow,
Maldives & Tahiti; & representative offices in Spain, Germany, Italy, France, South
America, Sweden and South Africa.
The company owns Tempo Holidays Australia, East India Travel Company in North
America, ETN in the UK and Quoprro Global Services Pvt Ltd,(visa processing). In
December 2009 it also acquired My Planet Australia Pty Ltd and Bentours
International Pty Ltd in Australia.

PRINCIPAL SERVICES OFFERED BY THE COMPANY:

Cox & Kings is amongst the largest players with its range of specialist options.
Innovative packaging, pricing and marketing have been the hallmarks of its
success over the years. Among its many products are Leisure Travel- Domestic
(Bharat Dekho), Inbound & International, Corporate Travel, MICE, Trade Fairs,
Visa Processing and Foreign Exchange. The Outbound Tours is segregated into
Duniya Dekho (escorted tours), FlexiHols (customized tours), Luxury Escapades
(unique & luxurious travel) & NRI (catering to Indians across the world).

 Leisure
 Domestic Tourism
Cox & Kings is amongst the first travel organizations to brand domestic holidays –
'Bharat Deko'. Under this brand we market exclusive products that range from
religious pilgrimage tours, education tours, weekend breaks, activity holidays, spa
holidays, budget holidays, summer and beach retreats, train vacations, coaching
and touring holidays.

Bharat Dekho

BHARAT DHEKHO GROUP HOLIDAYS

INDIVIDUAL HOLIDAYS ROMANTIC GATEWAYS

  Inbound Tourism
Inbound Travel business promotes India as a tourist destination. The company
caters primarily to the high-end segment of the inbound market and conducts a
range of group and individual tours throughout India for its clients from across
the world. It provide destination management services and cover all aspects of
ground tour management such as hotel bookings, air/ rail ticketing, roundtrip,
airport transfer, land arrangements, excursion planning, meet and greet services,
event planning, meetings and appointments, conference management, private air
charter, etc.
It also provides specialized services to foreign participants visiting India for
international meetings, conferences, ad hoc incentives and exhibitions and cater
to domestic conferences and corporate incentives as well. Additionally, It provide
ground related services to international cruise companies touching Indian shores
with a provision for shore excursions.
This segment is growing at close to 25 per cent.

 Outbound Tourism
Cox & Kings is amongst the largest players with its range of specialist options.
Innovative packaging, pricing and marketing have been the hallmarks of its
success over the years. Among its many products are:

Duniya Dekho

The company design and market escorted tours to group travelers under one of
our flagship brand “Duniya Dekho”. These are ready made packages where a
group of travelers is escorted by a tour manager. The customer chooses a specific
tour from the array of choices offered to suit his budget and preferences. These
group tours cover some of the world's most enchanting places such as Australia,
New Zealand, Europe, U.S.A., Canada, Far-East, Middle East, South Africa and
Mauritius. These are specially designed for the „value traveler‟.
“Duniya Dekho” recently launched a series of premium group holidays – “Luxury
Escapades” with travel destinations like Europe, Latin America, Middle East, Far
East and Africa.

USA – 2011 AUSTRALIA- NEWZEALAND

EUROPE FAR EAST

EXOTIC

FlexiHols

These are targeted at the more discerning Free Individual Traveler (FIT), where
every holiday is customized as per the convenience of the traveler. FIT can make
its “FlexiHol” travel plans by selecting its travel destination and holiday option
(ranging from romantic holidays, exotic cruises, family vacations, etc.), identifying
travel interest (i.e. explorer, family, romance or explorer) and sharing his
preference of sightseeing, airline and hotels.
The destinations range from Europe, Australia and New Zealand, USA and Canada,
Far East and South East Asia.
EUROPE FAR EAST

AUS- NEW ZEALAND AFRICA

ISLANDS AMERICAS

 Luxury Escapades
This innovative niche caters to the crème de la crème and this concept in
holidaying unveils one destination after another, laced with sinful indulgences and
fine living. One can experience the finest luxury hotels and the most exclusive
entertainment avenues of the world.
 NRI Division

Indians across the world have always yearned to travel with a quality tour
operator that understands its diverse needs be it culinary preferences or holiday
options. The NRI division caters to such travelers primarily from the Middle East,
Europe, USA, Australia, Sri Lanka and Hong Kong.
Business Travel

The Corporate or Business Travel has witnessed a change from the traditional
travel agency mode to total travel management mode. In this mode, the objective
is to minimize the total travel budget for the corporate while maintaining the
service standards.
The Corporate Travel market is a highly competitive market with presence of both
domestic and international travel companies. We believe our brand recall is very
high amongst over 200 corporate clients, including major domestic and
multinational companies.
It is affiliated with Radius Inc., the world's largest conglomerate in business travel,
as their Indian partner. Leveraging the partnership with Radius, Cox & Kings can
offer travel fulfilment services to corporate clients in India and overseas.

Trade Fairs

Cox & Kings Trade Fairs ensures that you make the most of your business trip and
that the smallest of details are taken care of, right from confirmed
accommodation, city centre hotels during the fair period, and city tours to
technical add-ons such as factory visits, buyer-seller meets and much more, all at
the most attractive prices. Backed by a phenomenal trail of awards and expertise,
Cox & Kings offers outbound tour management facilities and an array of value-
added services that can arrange and handle the most complex and exacting
business trips anywhere in the world.

Meetings, Incentives, Conferences and Exhibitions (“MICE”)

Leisure travel is increasingly being used as an incentive tool by many

organizations to convey appreciation for
Recognizing achievers. It has dual benefits, one by providing a holiday that
enables an executive to unwind and recharge and the other serving as a reward
for excellence that inspires the team.
We cater to all aspects of conference organizing, business meetings, event
management, seminars, exhibitions, product launches and incentives. Every event
is designed to meet specific requirements right from the pre-event preparations,
during the event itself and through to post-event settlements.
We have been constantly introducing innovative events and making suggestions
to make every conference eventful and memorable like elephant polo matches,
gala dinners in fairy tale castles and steam train journeys in princely carriages
amongst others.

Forex

Cox & Kings is amongst the leading retail forex dealers in the country. We were
one of the first travel companies to be granted the license as the Authorized
Dealer - Category II under the new licensing regime.
The enhancement of status from FFMC to Authorized Dealer - Category II opened
a wide spectrum of activities which we can undertake; foremost among them is
the ability to transact outward remittance requirements. The remittances or other
exchange facilities for students pursuing studies abroad, medical treatment
overseas, migrant travelers, salary and wages to crews on ships visiting in India,
subscriptions for overseas publications, seminars, organization’s membership are
some of the new businesses which we can undertake in addition to providing
foreign exchange service to Leisure Travelers and Corporate / Business Travelers.
This places Cox & Kings in league with Authorized Dealers like Foreign Exchange
Nominated Banks to cater to the requirements of a whole host of customers. It
works with more than 100 corporate clients and caters to its large leisure base.

Cox & Kings Online

Cox & Kings has developed an online portal, which is a web enabled dynamic
system that includes holidays, sightseeing, cars, hotels, transfers, insurance and
other ancillary travel services. Most of the products and services are available on
a real time basis and is backed by a 24x7 call centre. With the company's online
access system, one can complete all processes using just one window, just one
simple booking system.
 ORGANIZATIONAL CHART

Mahesh kadam Roll no :44

 JOBS DONE

 Visa processing services

I worked in visa processing services, where I understood the
necessity of travel documents and regulations and the significance of
the different types of travel documents and for what purpose they
are required.
Under this department I also learnt how to fill visa application forms
for various destinations.

 Duniya Dekho
The company design and market escorted tours to group travelers
under one of our flagship brand “Duniya Dekho”. These are ready
made packages where a group of travelers is escorted by a tour
manager. The customer chooses a specific tour from the array of
choices offered to suit his budget and preferences.
In This department that is where I learnt how to handle quires of
clients under the guidance of Miss Hemlata. This was the most crucial
part of my entire training period.

 Itinerary preparation
This department was domestic that is, ‘Bharat Dekho’ section. In this
section I was taught how itineraries are prepared, we worked on
north east destinations (Gangtok – Pelling – Darjeeling).

 Tele-marketing
Telemarketing is marketing conducted over the telephone. Most
telemarketing calls are "cold calls," meaning the recipient of the call
has not requested that the telemarketer contact them.
Telemarketing is one of the most controversial types of marketing.
The purpose of telemarketing is to make a sale. Sometimes
telemarketers have personal information when they call a customer,
 knowing the person has purchased products similar or related to
theirs from other vendors or outlets.
I was given a list of more than hundred clients to make calls.

LEARNING PART

Classroom teaching helps the student by making conceptual base clear, but on
the job training is the practical way, which helps the students to get practical
knowledge of the concept. Normally the students are not aware of actual
requirement

Working as a summer trainee at Cox & Kings was a wonderful experience, it gave
me immense understanding about how companies are making business through
various ways.
The various departments under which I worked are
BHARAT DEKHO, the person who trained me was Miss Jhanvi Rathore.
DUNIYA DEKHO, this department was undertaken by Mrs. Minaxi Joshi and Miss
Hemlata Methwani.
The other department which I worked in was ,visa processing services, under Sir
Ishwar Das.
It is my pleasant duty to express my special thanks to Mr. Ishwar Das and Miss
Jhanvi Rathore for their encouragement throughout my project and their
guidance during the compilation of work.
ANNEXTURES
 REFERENCES

 TRANNING
 INTERNET
www.coxandkings.com

www.google.com

 BOOKS
BROCHURES