BBA122 End of Term Exam Format/Structure

Part 1: True or False questions - 20

Multiple choice questions – 25

= 45%

Part 2: Short Answer Questions- Choose 11 out of 13 Questions

=55%

TIPS:

 Learn all 13 topics – to prepare for questions on short answer

 Bullet points are acceptable IF it is relevant and gives the answer
 Have examples to your short answers
QUESTIONS

1. Planning, leading, controlling and organising

 How managers plan in each level
 Identify what those planning or leading are on those levels
 By examples
2. Competitive advantage concept
 Four factors that build up competitive advantage
 (normally companies choose one factor to pursue)
 Eg. Apple uses innovation for competitive advantage
3. Bureaucracy
 What they do well? What they don’t do well?
4. Concept of mechanistic and organic structures
 Why they choose the one?
5. Concept of emotional intelligence
 What does emotional intelligence help/contribute?
 What does it do to your managerial style, to your effectiveness, how you motivate
people, etc.
6. Differences to compare/contrast transactional and transformational management
7. The four need theories of motivation
 Compare, contrast
 When should you use that? When is it effective?
8. The environmental forces that affect organisations
 How do managers deal with them? Strategies?
9. Organisational Culture
 The blocks or foundations of organisational culture
 How do managers build it up?
 How does it affect your employees
10. Differences/comparison between managers and leaders
 What do they do?
 What makes a manager a leader? …etc
11. Motivation
 Extrinsic VS Intrinsic behaviours
 Understand the differences between the two
 How do managers deal with the two
12. The code of ethics
 Examples-not necessarily the definitions of the different codes of ethics
13. Outsourcing in human resources
 Advantages and disadvantages
 Why would we outsource? If we do what should we do?
 The dangers of outsourcing