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TQM ( Paper pattern )

* Scenario based questions and might be few choices in it.


* MCQs
* Brief questions ( not more than 2 lines)
* Scenario based questions ( link with industry )...

IMP Topics....... ( Read these topics very thoroughly )


1. Human resource practices in terms of quality services.
2. Philips cross by
3. Dimensions of quality. ( product and services )
4. Leader ship and strategic planning
5. Kaison ( studied in last class ).

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