* Scenario based questions and might be few choices in it.
* MCQs * Brief questions ( not more than 2 lines) * Scenario based questions ( link with industry )...
IMP Topics....... ( Read these topics very thoroughly )
1. Human resource practices in terms of quality services. 2. Philips cross by 3. Dimensions of quality. ( product and services ) 4. Leader ship and strategic planning 5. Kaison ( studied in last class ).