QUESTIONNARIE

Name: …………………………………………….

Sex: ………… Age: …………

Qualification: …………………

Contact No.: ………………………

1. Are you fond of mobile phones?

a)Yes b) No

2.Which company’s network do you prefer to use?

a)Idea b) Airtel c) Vodafone d) BSNL e) Reliance

3 From which sources did you get information about these Network connection?

a)Newspapers b)Television c) Friends d)Others

4 Are you aware of Idea network connection?

a)Yes b) No

5. Have you seen any advertisement of idea cellular limited?

a)Yes b) No

6. Do you use Idea network?

a)Yes b) No

7. Which of the following services do you use of Idea?

a)Pre-paid b)Post-paid
8. Which factor do you considered while buying Idea Cellular Limited?

a)Network Schemes b)Brand image

c)Call Charges d)If other than please specify………..

9. From how long do you use Idea network service?

a)less than a year b)1 to 3 year c)More than 3 years

10 Do you call at Idea customer care?

a)Yes b)No

11.If yes, how often you call at Idea customer care?

a)Daily b)Once a week c) Once a month d) Occasionally

12. Rate the following services on the basis of your satisfaction?

Services Excellent Very Good Fairly good Average Poor

Network
SMS rates
New schemes and
offers
Customer Care
Recharge outlets
Call Rates
Value Added
Services

13. Do you face network problem any time?

a)Sometime b)Never c)Often

14. In which area of service in idea service do you want to improve?

a)Network b)Quality c)Schemes d)Call Charges

15. Do you satisfied with the service of Idea Cellular Limited?

a)Yes b) No.
16. Are you aware about the Mobile Number portability (MNP)?

a) Yes b) No

17. Are you interested to change present service provider?

a) Yes b) No

If, yes, which brand would you like to opt?

a) Airtel b) Idea c) Vodafone d) Aircel d) Bsnl e) Other

18. Would you like to recommend Idea to others?

a)Yes b)No

19. If not than give the suggestions for improvement.

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