ISS Interview Questions

People, including IT staff and users

Interviewed: Peter Gibbons-District Supervisor

Tom Smykowski- Technician/expert advisor

Bob Haskins-Senior Analyst

1. How many PERSONAL COMPUTERS (PCs) are there?

Answer: Peter Gibbons 100

2. How many end users of PC’s are there in the company?

Answer:

3. What is the average PC end user's salary?

Hardware and Software

1. How much do you spend on hardware expense purchases in an average year?

2. How much do you spend on software expense purchases in an average year?
3. How much is your annual depreciation on hardware and software capital purchases?
4. How much do you spend annually on computer supplies?
5. What is your annual hardware and/or software lease costs?

Management

1. What is the total salary for each of the following categories (including management
staff)?
 Help Desk Personnel
 Systems Administration Personnel
 Network Administration Personnel
 Internal Training Personnel
 IT Purchasing Personnel
 General End-User Support Personnel
 Other Infrastructure-Related Personnel
2. What are your annual travel costs for all of the above personnel?
3. How much do you spend annually on consulting fees and/or professional service fees
relative to infrastructure and operations?
4. If you out source, how much do you spend annually on outsourcing any of your IT
operations?
5. How much do you spend annually on training for your IT Infrastructure personnel?
 6. If you outsource, how much do you spend annually on maintenance contracts for your PC
equipment?

Development
1. How much do you spend annually on salaries in the following new application
development areas? Such as
 Design
 Development
 Testing
 Documentation
2. How much do you spend annually on salaries in the following existing application
maintenance areas?
3. How much do you spend on consulting fees and/or professional service fees for
development efforts?

Communication
1. How much do you spend annually on leased lines?
2. How much do you spend annually on remote access communications?
3. What are your annual Wide Area Network costs?

Downtime
1. How many hours per month of end-user productivity do you lose due to planned or
unplanned system and network downtime?