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EXECUTIVE SUMMARY
The research project entitled ‘Review on Techniques adopted by HR
Management t o Improve the Effectiveness of Training and Development’ is an
attempt to understand theopinion and attitudes of the various categories of
employees of the BSNLtowards the maintenance of effectiveness of Training
services provided by the Company.
It also aims to know and study obstacles in the proper utilization and increase the
effectiveness of Training programs and try to suggest remedial measures
whereverpossible.The data was collected through well structured questionnaires.
About 50 employees wereconsidered for the sample size, since the researchers
are given very
limited time..
In the course of study, it was found that the training programmes analyzed were
provided
to all the employees of BSNL and was not specific to particular category
of employees. The in depth study of the welfare measures adopted by the
company
revealed that majority of the employees were fairly satisfied with the training and
development programmes.
For the purpose of survey, the training was divided into two groups. A. On-job-
training and
Off-job-training or Outbound Training..
1. On job Training
• Apprenticeship Training
• Job Instruction Training
2. Off the Job Training (Outbound training)
Facilities needs for training types varies from classroom to an elaborate
development center, large halls with audiovisual aids etc.,
1. Classroom-programs – live
2. Workbooks / Manuals
3. Public Seminar
4. Self-study programs
5. Role plays
6. Case Studies
7. Games/simulations (not computer-based)
8. Outdoor experiential programs