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  • Heena MRP

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    Neha Dixit
    13 views2 pages
    The document contains survey results from two banks - BOI and IDBI - on customer satisfaction across various attributes. For both banks, attributes like 'Easy Loan', 'Good Infrastructure', and 'Client Trust' received high scores of Excellent and Very Good. Meanwhile, attributes like 'Documentation' and 'Advance Facility' showed more average and poor scores. The tables provide the number of customers who rated each attribute within the different score categories from 5 to 1, along with the weighted mean score for each attribute.

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    boi and idbi bank

    Original Title

    heena mrp

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    The document contains survey results from two banks - BOI and IDBI - on customer satisfaction across various attributes. For both banks, attributes like 'Easy Loan', 'Good Infrastructure', and 'Client Trust' received high scores of Excellent and Very Good. Meanwhile, attributes like 'Documentation' and 'Advance Facility' showed more average and poor scores. The tables provide the number of customers who rated each attribute within the different score categories from 5 to 1, along with the weighted mean score for each attribute.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    13 views2 pages

    Heena MRP

    Uploaded by

    Neha Dixit
    The document contains survey results from two banks - BOI and IDBI - on customer satisfaction across various attributes. For both banks, attributes like 'Easy Loan', 'Good Infrastructure', and 'Client Trust' received high scores of Excellent and Very Good. Meanwhile, attributes like 'Documentation' and 'Advance Facility' showed more average and poor scores. The tables provide the number of customers who rated each attribute within the different score categories from 5 to 1, along with the weighted mean score for each attribute.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    BOI:

    Scores 5 4 3 2 1 Weighted
    Attributes Excellent Very good Good Average Poor mean
    Fast 24 28 30 11 7 2.78
    Transaction
    Standardisation 28 22 26 19 5 2.78
    Easy Loan 58 22 8 8 4 3.38
    Good 55 24 10 6 5 3.38
    Infrastructure
    Client trust 60 20 12 4 4 3.32
    Documentation 30 28 11 21 10

    Advance 45 18 22 5 10
    facility
    Supplementary 50 26 19 24 8
    services
    Customer care 40 30 17 7 6
    perception

    IDBI:

    Scores 5 4 3 2 1 Weighted
    Attributes Excellent Very good Good Average Poor mean
    Fast 20 23 29 17 11 2.78
    Transaction
    Standardisation 2 22 26 19 5 2.78
    Easy Loan 58 22 8 8 4 3.38
    Good 55 24 10 6 5 3.38
    Infrastructure
    Client trust 60 20 12 4 4 3.32
    Documentation 30 28 11 21 10

    Advance 45 18 22 5 10
    facility
    Supplementary 50 26 19 24 8
    services
    Customer care 40 30 17 7 6
    perception
    BOI:

    Scores 5 4 3 2 1 Weighted
    Attributes Excellent Very good Good Average Poor mean
    Systematic
    Work
    Courteous
    behavior
    Cleanliness
    Co-operation
    Proper sitting
    arrangement
    Turn around
    time
    Complaints
    Over all
    satisfaction

    IDBI:

    Scores 5 4 3 2 1 Weighted
    Attributes Excellent Very good Good Average Poor mean
    Systematic
    Work
    Courteous
    behavior
    Cleanliness
    Co-operation
    Proper sitting
    arrangement
    Turn around
    time
    Complaints
    Over all
    satisfaction

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