• Organizational Behavior -

systematic study of the actions

and attitudes
that people
exhibit within
organizations
Determinants of Employee
Performance

• Productivity
• Absenteeism
• Turnover
• Organizational
citizenship
behaviors
 Job Satisfaction
• There’s a link between satisfaction and
productivity.
• Satisfaction appears to be negatively related
to absenteeism and turnover.
• Controversial: Managers have a
humanistic responsibility to provide
their employees with jobs that are
challenging, intrinsically rewarding, and
satisfying.
– If you believe this, your job as a manager
just got more complicated
 Contributing Disciplines
Psychology seeks to Sociology studies
measure,explain, people in relation to their
and change fellow human beings
behavior

Social psychology
focuses on the
influence of people
on one another

Political science is the

Anthropology is the
study of the
study of societies
behavior of individuals
to learn about human
and groups within
beings and their activities
a political environment
 Goals of Organizational
Behavior
• Explain, predict,
and control
human behavior
• Controversial: the
“control” aspect
– Given increasing
diversity and the
‘free agent’
employment
norm, is ‘control’
reasonable?
 Challenges and
Opportunities for OB
• Typical employee is getting older
• More women and minorities in the
workplace
• Global competition is requiring
employees to become more flexible
• Historical loyalty-bonds that held
many employees to their employers
are being severed
 OB Insights
• Improving people skills
• Improving customer service
• Empowering people; work/life balance
• Working in networked organizations
• Coping with free agent employee
relationships
• Making ethically-supportable decisions
• Helping understand the gap between
wanted/expected behaviors & those you
actually get from employees
 Levels of OB Analysis
Individual Level

Group Level

Organization System Level