EVALUATION CERIFICATE

This is to certify that the project titled “A STUDY ON SATISFACTION LEVEL

OF CUSTOMERS AT SMC INSURANCE BROKERS PVT LTD” submitted by
“Dhanish Jain” a student of BBA (B&I) of Ansal Institute of Technology affiliated
to GGSIP University Delhi has been examined by the following Examiners.

Internal Examiner: External Examiner:

 SUPERVISOR CERTIFICATE

This is to certify that the project titled “A study of satisfaction level of customers
at SMC Insurance Brokers Pvt Ltd” submitted by “Dhanish Jain” a student of
BBA (B&I) of Ansal Institute of Technology affiliated to GGSIP University Delhi is
original & authentic & has been carried out under my supervision & guidance.

Mr. Navdeep Barwal

(Supervisor)
 ACKNOWLEDGEMENT

It is my pleasure to thank to various respected persons who directly or indirectly guide,

help, motivate and provide knowledge to me time to time for the development of this
project.
I would like to express my sincere gratitude to Mr. Devesh Chaturvedi (Sales Manager)
who directly guided me from time to time about how to make this project more effective.
I am also very thankful to respected Mr. Navdeep Barwal for giving me this to topic to
do deep study and guidance regarding training and project report
Lastly, I also want to thank to all the customers of SMC Insurance Brokers, my parents
for their moral support and my friends with whom I shared my day-to-day experience and
received lots of suggestions that improved my quality of work.
 TABLE OF CONTENT

Introduction
• Objective of the study
• Scope of the study
Literature Review
Research Methodology
Data Analysis and Interpretations
Findings and Conclusions
• Findings
• Conclusion
• Recommendations
Bibliography
Appendices
• Questionnaire