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    Questionnaire

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    mdhatim
    The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

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    Questionnaire

    Uploaded by

    mdhatim
    23 views2 pages
    The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

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    SBI Questionnaire by Hatim

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    The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    23 views2 pages

    Questionnaire

    Uploaded by

    mdhatim
    The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    QUESTIONNAIRE

    Q1. On which bank you depend for your regular transaction?

    SBI
    ICICI
    HDFC
    Others

    Q2. Are you aware of products & services provided by SBI & ICICI Banks?

    Banks Name Yes No


    SBI
    ICICI

    Q3. Which bank you prefer for taking loans?

    SBI
    ICICI
    HDFC
    Others

    Q.4 which loan product of SBI you have used?

    Home loan
    Educational loan
    Car loan
    Other

    Q.5 which loan product of ICICI you have used?

    Home loan
    Educational loan
    Car loan
    Personal loan
    Other
    Q. 6 what do you feel about the services and interest rate providing by SBI
    &ICICI Banks?

    Banks performance SBI ICICI


    Bad
    Satisfactory
    Good
    Excellent

    Q. 7 what is the reason which stops you to do the transaction with SBI&
    ICICI banks?

    SBI

    ICICI

    Q.8 in case of customer friendliness, which bank would you prefers?

    SBI
    ICICI
    HDFC
    OTERS

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