Communication is a process of transferring from one entity to
another. Communication process are sign-mediated interactions
between at least two agents which share a repertoire of signs and semiotic rules. Communication is commonly defined as “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” The employee of KUMU PENS communicate various sources, such as speech, tone of voice body language, eye contact, official letters etc. Communication is thus a process by which meaning is assigned and conveyed in an attempt to create shared understanding. This process requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, analyzing and evaluating. It is through communication that collaboration and cooperation occur.