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Manufacturing Networks and Supplychains: An Operations Strategyperspective
Manufacturing Networks and Supplychains: An Operations Strategyperspective
com
Omega 31 (2003) 29 – 39
www.elsevier.com/locate/dsw
Abstract
The purpose of this paper is to analyze manufacturing networks and supply chains from an operations strategy perspective.
These two areas have traditionally been treated as separate research tracks, but with the ongoing globalization of markets and
operations there is a need to integrate these complementary disciplines to study networks of facilities. In this paper we ex-
amine the two research areas based on two structural decision categories in an operations strategy, viz. facilities and vertical
integration. We present a typology for the analysis of network systems resulting in four basic network con/gurations. Coor-
dination of activities within the network is contingent upon the con/guration, thus resulting in four coordination approaches.
The con/guration and coordination analyzes can be used as a foundation for further research in the context of integrating
manufacturing network and supply chain theory.
? 2002 Elsevier Science Ltd. All rights reserved.
Keywords: Global manufacturing; Logistics; Operations management; Operations strategy; Supply chain management; Value network
0305-0483/03/$ - see front matter ? 2002 Elsevier Science Ltd. All rights reserved.
PII: S 0 3 0 5 - 0 4 8 3 ( 0 2 ) 0 0 0 6 3 - 4
30 M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39
management discipline is only a few decades old, and some following way:
logistics scholars uphold that Drucker [12] was the one who
triggered the evolution of the logistics concept. The cur- [Supply Chain Management is] the coordination of all
rent interest in logistics evolved out of concern with traf- those activities associated with moving goods from
/c management and transportation on the one hand, and the raw materials stage through to the end user, for
marketing concepts on the other [13]. Practitioners and aca- sustainable competitive advantage. This includes ac-
demics were therefore predominantly interested in the man- tivities like system management, sourcing and pro-
agement of material Eows and storage of goods [14,15]. curement, production scheduling, order processing,
The evolution of business logistics can be divided into three inventory management, transportation, warehousing,
phases [16]: functional management (1960 –1970s), internal and customer service.
integration (1980s), and external integration (1990s). Kent
and Flint [17] provide a similar description of the logistics Logistics scholars still treat manufacturing as somewhat
evolution. of a “black box”. They have not been able to integrate
During the /rst phase logistics was divided into two func- the knowledge from operations management into the sup-
tions. Materials management, which principally concerned ply chain management curriculum; rather the main focus is
the Eow of materials into the organization, included issues still on inventory management, distribution, and information
such as purchasing, inbound transportation, raw material in- Eows.
ventory, and inventory control. Physical distribution, on the
other hand, concerned the movement of /nished products 4. Operations strategy
from the end of the production line to the customers. It
included issues such as freight, warehousing, materials The essence of an operations strategy could be charac-
handling, packaging, and inventory control. Later, the two terized as consisting of a pattern of decisions a@ecting the
functions were integrated into logistics management with ability to meet the long-term objectives, market require-
a focus on internal integration of the total material Eow ments, and the manufacturing task. The so-called decision
within the organization. Logistics management emphasized categories covered in an operations strategy di@er somewhat
an increased customer focus and besides the traditional between authors, but there seems to be an essential agree-
responsibilities of materials management and physical dis- ment on the areas that really matter. The categories, gener-
tribution, also demand forecasting, customer service and ally ranging from six to ten in number, are usually divided
order processing were often included in the logistics cur- into structural and infrastructural decision categories, as pro-
riculum. The Council of Logistics Management (CLM) posed by Hayes and Wheelwright [23]. A summary of pro-
de/nes logistics in the following way [18]: posed frameworks is presented in Table 1, which updates
the comparison by Leong et al. [24].
Within each decision category a number of policies need
Logistics is that part of the supply chain process that to be addressed when formulating an operations strategy.
plans, implements, and controls the eKcient, e@ective The content and characteristics of these policy areas within
Eow and storage of goods, services, and related infor- each decision category are discussed in the references found
mation from the point of origin to the point of con- in Table 1. The categories that have the greatest impact on
sumption in order to meet customers’ requirements. the design of manufacturing networks and supply chains are
facilities and vertical integration, two structural decision
categories. These will serve as a point of reference for our
The external integration that took place during the third analysis of manufacturing networks and supply chains and
phase not only focused on materials and information Eows for our attempt to create a typology for the integration of
within the organization, but extended the focus to 1st tier these two perspectives.
suppliers, the downstream customer, and third-party agen-
cies. Globalization, with possibilities for low-cost sourcing 4.1. Facilities
and customers spread around the world, required a holistic
view on the value network. The explosive development of The traditional policy areas related to facilities are size,
information and communication technology turned out to location, and specialization [23]. Size basically deals with
be the facilitator for further external integration. The term capacity issues. Hayes and Wheelwright [23] discuss size in
supply chain management arose, which included not only terms of economies and diseconomies of scale. They iden-
the suppliers’ suppliers but also the customers’ customers. tify the notion of a minimal and a maximal size of a facility;
Some scholars have broadened the supply chain concept the maximal being the limit where diseconomies of scale
to include the general integration of all functions and busi- starts to more than o@set the economies of scale. Somewhere
ness processes throughout the total supply chain, including in between the minimal and maximal size is the optimal
marketing, manufacturing, distribution, etc. (see e.g. [19– size of a facility, a size that is very diKcult to determine.
21]). Cooke [22] de/nes supply chain management in the Attempts to analyze performance based on the size and
32 M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39
Table 1
Di@erent perspectives on decision categories within an operations strategy
Hayes et al. [23,25] Fine and Hax [26] Samson [27] Miltenburg [28] Skinner [29] Hill [30]
Structural categories
√ √ √ √ √ √
Process technology
√ √ √ √ √ √
Capacity
√ √ √ √ √ √
Facilities
√ √ √ √ √
Vertical integration
Infrastructural categories
√ √ √ √ √ √
Human resources
√ √ √ √
Organization
√ √ √ √
Quality
√ √ √ √ √
Production planning and control
√a √ √
New product development
√a √ √
Performance measurement systems
a Added in [25].
focus (specialization) of facilities are provided by Brush and 4.2. Vertical integration
Karnani [31]. Location deals with the general question of
how to design the network of facilities, irrespective of the Vertical integration is the degree to which an organization
type of interdependence between facilities. In some cases, owns the network of processes which together give goods
facilities operate in sequence and are therefore dependent their value [34], and is normally discussed in terms of direc-
upon one another for inputs or outputs, whereas other facil- tion, extent and balance, as suggested by Hayes and Wheel-
ities are fully equipped to manufacture a complete product wright [23]. The fundamental concerns of direction and
or product range at one location, from where it is distributed extent treat the boundaries of the /rm and whether the
to the various markets. Obviously, manufacturing location organization should broaden or narrow the span of its opera-
decisions cannot be formed in a vacuum; they must be taken tions. If increasing the span, the direction can be either
together with marketing and logistics decisions. Facility forward—towards the consumer—or backward—towards
specialization, or focus, can be of two basic types; product the initial stages of the value network. The competencies
focus or process focus [25,30,32]. The concept of focus was required and the characteristics associated with forward in-
introduced by Skinner [33], arguing that (i) there are many tegration di@er from those of backward integration. There-
ways to compete besides by producing at low cost, (ii) a fore, the choice of extending the span of operations ought
factory cannot perform well on every yardstick, and (iii) to be carefully analyzed. Narrowing the span means that
simplicity and repetition breed competence. He discussed some operations are outsourced at the upstream end of the
/ve key characteristics of the focused factory: process span of operations. Tannous and Mangiameli [35] deal with
technologies, market demands, product volumes, quality the issue of determining the extent of the internal span of
levels, and manufacturing tools. Hayes and Wheelwright operations, by contrasting full integration (i.e. fully owned)
[23] discussed six ways of focusing plants: market, product, and complete focus (i.e. only one manufacturing step) as
volume, process, product/market, and geographical focus. endpoints along a continuum. Given that the boundaries
Later, in Hayes et al. [25] the list was condensed to two: of the /rm are established, the next perspective on inte-
product and process focus. Today, these two are considered gration is the relationships with other /rms—suppliers and
the two generic choices. Product focus means that the facil- customers—“outside” its boundaries. Even though individ-
ity is designed for the manufacturing of a single product or ual facilities are focused, value network relationships with
a narrowly de/ned set of products. A process focus implies /rst tier suppliers and customers are addressed here. Bal-
that one or a few manufacturing processes form the produc- ance deals with the resulting vertically linked activities, in
tion competence of the /rm and that many products can be terms of how dependent the suppliers and customers are on
produced, provided that they suKce with the type of manu- the /rm, relative how dependent the /rm is on its suppli-
facturing that the system can provide. Hill [30] suggests that ers and customers. In this context Hayes and Wheelwright
the focus should be changed during the product life cycle in [23] refer to “perfect balance” as depicting the situation
order to concentrate on the manufacturing task at all where one captive supplier produce 100 percent of a /rm’s
times, i.e. using a process focus when product volumes are requirements for a given part while the /rm, in turn, con-
small and a product focus when product volumes are large. sumes all of the supplier’s output. The question of balance
M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39 33
applies not only to outside customers and suppliers but also an inter-/rm focus concerning supply chains. The key oper-
to internal customers and suppliers along the various stages ations strategy issues noted in Table 2 are further explained
of production. in Sections 5.1 and 5.2.
Table 2
Key operations strategy issues related to manufacturing networks and supply chains
Facilities
Size No. of sites (No. of nodes) No. of organizations (No. of links)
Location Corporate decision within the network Decision based on which collaborative partners to
include in the supply chain
Specialization/Focus Vertical and/or horizontal Mainly vertical
Vertical integration
Direction Both forward and backward, but mainly intra-/rm Both forward and backward including inter-/rm
perspective manufacturing
Extent Narrow—only intra-/rm manufacturing Wide-focus on coordinating inter-/rm relationships
Balance External interfaces with 1st tier supplier and 1st Collaborative interfaces between sets of suppliers
downstream customer and customers
34 M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39
5.1.2. Location the two options can, to varying degrees, co-exist within one
The major distinction between manufacturing network network. Further discussions concerning focus are presented
theory and supply chain theory concerning the location in [40–42], amongst others.
policy area is the level of control concerning the actual There are no direct contingencies determining if a man-
decision. In an intra-/rm network a site’s location can ufacturing network should be vertically or horizontally
be decided upon at the company’s corporate headquarters focused—it can be of any type. The DEC example men-
in an “optimal” way relative the rest of the network. There tioned above [37] is a vertically focused manufacturing
are also possibilities to rearrange the network to adjust for network, whereas SKF has more of a horizontally focused
the changes in the dynamic environment. Arntzen et al. [37] network [43]. In general a horizontal focus tends to be
exemplify how Digital Equipment Corporation (DEC) re- present when market proximity is important, whereas a ver-
designed its network and decisions concerning site location tical focus is more frequently found in networks focusing
were taken upon a corporate level. Another example is Proc- on low cost and hence getting access to low cost produc-
ter & Gamble as described in Camm et al. [38]. Both /rms tion [40,42,44]. As opposed to manufacturing networks, the
use the term “supply chain” even though it relates to the very nature of inter-/rm supply chains leads to the major
internal span of operations, which in our structure would be focus being vertical.
classi/ed as an intra-/rm focus, and thereby as a manufac-
turing network. Cooper et al. [20] support the notion that a 5.2. Vertical integration
supply chain by de/nition assumes inter-/rm relationships.
Ferdows [6,39] analyzes the strategic reason for a site’s Since vertical integration as a decision category in an op-
location within a manufacturing network. In a study of eight erations strategy treats the ownership of, and the relations
international companies from the computer and electronics between, successive stages in the value network, be it inter-
industry, he /nds that access to low-cost production, access nal or external to an organization, it applies to both intra-/rm
to skills and knowledge, and proximity to markets are the and inter-/rm environments. The policy areas (direction, ex-
major areas to consider when determining a site’s location. tent and balance) are described in more detail below.
Vereecke and Van Dierdonck [10] extend this research and
study the location rationale over time. They examine the ini- 5.2.1. Direction
tial reason for establishing or acquiring a plant, as well as The direction of expanding vertically can be both forward
the major advantages the plant’s location provides a couple and backward in both manufacturing networks and supply
of years after it was established. They /nd that proximity chains. In the former environment, the considerations are
to market is by far the most important factor concerning a mainly intra-/rm, since the vertical actors are constituted
site’s location; both as a primary driver and as the main ad- by the various stages of production plus the immediate sup-
vantage provided once it’s running. Availability of low-cost pliers and customers. Consequently, the internal production
production and skills are also found to be of great impor- stages are likely to dominate in number. An issue of concern
tance. Worth mentioning is that socio-political drivers such with respect to direction is whether the value-adding ac-
as taxes, trade barriers, exchange rates, etc., are often re- tivities should be re-distributed vertically; see e.g. [45,46].
garded as important aspects in the initial location decision. In a supply chain, inter-/rm relations include the coordi-
However, location decisions based on socio-political factors nation of manufacturing activities between di@erent sets
are not regarded to provide any main advantage when the of /rms. Then, the issue of vertical direction relates to the
plant is up and running. distribution of value-adding activities between organi-
Actual location decisions are much harder to execute in zations—a question that may be dealt with between two
an inter-/rm supply chain, since the sites within the system parties along the supply chain or from an overall supply
are owned by di@erent (collaborative) organizations. The chain perspective, provided that the /rms cooperate in or-
only way to determine, or change, the location of a site der to maximize the e@ectiveness of the entire chain. In
outside a speci/c organization’s control, is by choosing one such cases, Pareto-optimal or win-win solutions need to be
or another supplier or customer that the organization wishes found. In essence, both forward and backward integration
to collaborate with. If this is not a possibility, the location initiatives can be applied to both manufacturing networks
must be taken as a given. and supply chains, the di@erence being that internal op-
erations dominate in manufacturing networks, whereas
5.1.3. Specialization/focus external relations dominate in supply chains.
Skinner [33] introduced the concept of focus for a man-
ufacturing factory, but the specialization/focus variable is 5.2.2. Extent
distinctly di@erent for a network than it is for the single The extent of the vertical integration ranges from one
plant. Basically, the specialization/focus policy area can be manufacturing stage to ownership of all operations along
described as a continuum, where the two endpoints are verti- the entire value network. Tannous and Mangiameli [35] deal
cally focused and horizontally focused. The choice between with the issue of determining the extent of the internal span
the two is not of a simplistic “either-or” type decision, but of operations and its impact on the /rm’s risk and value. If
M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39 35
one organization owns the entire chain, which corresponds tween the di@erent parties in a supply chain (i.e., organi-
to full integration, the issue of extent dominates the deci- zational interfaces in the system) in terms of a network, a
sion category of vertical integration, since the /rm cannot hierarchy, or a market relationship.
integrate either forwards or backwards, nor can it balance its Section 5 indicated that the manufacturing network theory
relationships with external suppliers. In a manufacturing assumes ownership of the facilities within the network, i.e.
network governing the facilities of one organization, the ex- intra-/rm, whereas the supply chain theory has a focal point
tent is concerned with intra-/rm manufacturing. This con- on inter-/rm networks, i.e. more than one organization have
cern is narrower in perspective when compared to the supply to be considered. Therefore, to enable the study of a general
chain, which by de/nition would include both upstream and value network, there is a need to determine the number of
downstream operations. In a supply chain perspective, all organizations involved in the analyzed system. Another im-
operations (procurement, production and distribution) con- portant feature of a network’s con/guration is the number
stituting the supply chain need to be considered simulta- of sites that each organization controls. The actual planning
neously. and execution of material and information Eows between
sites are dependent on site ownership. The transactions be-
5.2.3. Balance tween sites di@er between inter-/rm networks and intra-/rm
The relationships with other /rms—suppliers, distribu- environments. Hence, we have found it useful to examine
tors, and customers—di@er between intra-/rm focused net- value networks based on two dimensions: the number of
works and inter-/rm focused supply chains. Porter [47] organizations within the system analyzed, and the number
makes a distinction between linkages within a /rm’s value of sites within each organization in the system (see Fig. 2).
network and those between a /rm and suppliers and cus- Based on these two dimensions, four di@erent types of net-
tomers. The latter type is termed vertical linkages. Further- works are de/ned. These typical networks are discussed in
more, he distinguishes between supplier linkages (upstream) the following.
and so-called channel linkages (downstream), arguing that We have termed the type 1 network (single-organization,
there are di@erences as well as similarities. For example, single-site) Plant. A Plant is the simplest form of a
supplier linkages are a function of suppliers’ bargaining value-adding entity and the traditional operations strategy
power and are reEected in suppliers’ margins [47]. In the theory concerning facilities and vertical integration ap-
intra-/rm network, vertical linkages are typically bi-party plies (see e.g. [23]). However, when we turn to the type 2
arrangements or contracts. The external interfaces are lim- network—the Intra-<rm network—multi-site planning is
ited to 1st tier suppliers and 1st downstream customers. viewed as the development of a set of facilities that will
The literature on supplier-buyer relationship is vast, for both provide the speci/c capabilities required by the organization
the manufacturing network/operations management and the over the long term. Since there is only one organization,
supply chain/logistics theory streams; see e.g. Waters-Fuller but with many sites this type is very similar to the theory
[48] and Ellram and Carr [49]. In a supply chain, the real developed in the manufacturing network area. Hence, the
challenge and opportunity is to create balance among all attributes listed under the facilities and the vertical inte-
parties along the chain, e.g. by using frameworks and plat- gration category, respectively, in Table 2 are relevant to
forms for collaboration and cooperation. this kind of network. In some instances vertically focused
intra-/rm networks are labeled “Supply Chains” [36–38].
The supply chain theory attributes listed in Table 2 are, on
6. Con$guration and coordination the other hand, more related to the type 3 network, termed
Supply Chain. Here, there is basically only one (or a few)
Value networks are often analyzed using two dimen- site(s) per organization, and the ownership of the sites is
sions: the con/guration and the coordination of the network
[2,5,9,20,50,51]. In the following we will discuss con/gura-
tion and coordination in a general manner and show how the Multiple 3 4
two schools of thought, manufacturing network/operations Supply Chain Inter-firm network
management and supply chain/logistics management, are (multi-organization, single-site) (multi-organization, multi-site)
complementary. No. of
organizations
in network 1 2
6.1. Con<guration Plant Intra-firm network
distributed among a number of organizations. Finally, the Thus, it is a special case of optimization, reduced to the uti-
type 4 network, which can be seen as a combination of types lization of a single facility. This quadrant is also applicable
2 and 3, is termed Inter-<rm network. For this type of net- to individual plants that treat its manufacturing facility as a
work the attributes in each respective column in Table 2 complete system and where its environment is considered
have to be combined to describe the two decision categories peripheral to the system. This is one extreme of the focused
for the network. Both the number of organizations and the plant/vertical integration continuum analyzed in Tannous
total number of sites within the system determine the size of and Mangiameli [35], e.g. addressing run sizes.
the network. The location of the sites within each respective In a multi-site environment for a single organization, the
organization can be decided by the organization’s corporate term optimization is more appropriate. Multiple sites that
headquarters, but the location of collaborative partners’ sites cooperate in sequence or in parallel, with a vertically or hor-
have to be taken into consideration. The focus of the com- izontally focused network, need to be optimized in order for
plex network is most likely a combination of vertical and the intra-/rm network to reach its true competitive poten-
horizontal focus, resulting in an “unfocused” network. Con- tial, i.e. to be fully productive. Questions that need to be
cerning vertical integration issues, the extent is both narrow addressed include the allocation of products and volumes to
and wide; narrow for the part of the system that is under di- plants, and the production and distribution of products and
rect control, and wide on a collaborative basis. Depending orders within the network. Examples that seek to optimize
on how the system is set up, an internal interface, external a multi-site production environment include e.g. DEC [37]
interface, or combinations of both can be present. The ac- and Thomson [53].
tual balance is determined by the “collaborative maturity” Coordination is an important issue in a supply chain with
of the inter-/rm network system. multiple organizations, each participating with a single site.
In summary we have identi/ed four typical kinds of value The typical coordination approach to such supply chains is
networks, each containing varying degrees of complexity. synchronization; see cases such as Hyundai [54] and Camp-
It can also be noticed that the networks of types 1 and 2 bell [55]. In the literature dealing with the term supply chain
emphasize the issues contained in the facilities decision cat- optimization the focus is almost exclusively on internal op-
egory, contrary to the type 3 network that puts an emphasis erations only, placing this literature in the type 2 network in
on the vertical integration category. This is expected, since Fig. 3.
we found that types 1 and 2 are more concerned with the In the most complex environment, dealing with multiple
nodes in the network, while type 3 concentrates on the links. organizations with multiple sites, the coordination problems
However, type 4 is a combination of types 2 and 3, and are “beyond” optimization, and even synchronization. The
hence must consider both nodes and links jointly. level of coordination in such an inter-/rm network is typi-
cally reduced to harmonization; see e.g. Stevens [56] deal-
6.2. Coordination ing with the coordination of the use of facilities, people,
/nance, and systems. This is especially true in an unfocused
The next step in our analysis is the coordination of the network, containing both horizontal and vertical focuses.
system. It is clear that the type of coordination required is In general, multiplicity of sites and organizations adds
contingent upon how the network is con/gured in terms of complexity to the network, leading to di@erent types of co-
the number of sites per organization and the number of orga- ordination problems, contingent upon the con/guration of
nizations. In Fig. 3, we categorize the level of coordination the value network. The coordination has to be dealt with
that is characteristic to each respective con/guration. within a single organization or by a set of organizations.
In the type 1 network (single-organization, single-site The possibility to optimize the coordination of the value
environment) the need for coordination is extremely limited. network is better in the single-organization environment,
Rather it is a question of utilizing the existing resources. whereas multi-organization environment focus on collabo-
ration and feasible, but not optimal, ways to coordinate the
network.
Multiple 3 4 The possibility to e@ectively manage a value network is
Synchronize Harmonize also dependent on the quality of the available information
(multi-organization, single-site) (multi-organization, multi-site) presented to the decision-makers. As such the recent evolu-
No. of tion of information systems (IS) and information technol-
organizations
in network 1 2 ogy (IT) greatly impact the e@ectiveness of the coordination
Utilize Optimize within each quadrant of Fig. 3. For example, enterprise re-
(single-organization, single-site) (single-organization, multi-site)
source planning (ERP) systems are regarded to be a struc-
Single tured approach to optimizing a /rm’s internal value chain
Single Multiple
[57], i.e. the intra-/rm network. If the purpose is just to es-
No. of sites per
organization tablish maximal utilization of a plant, ERP systems without
multi-site functionality, is suKcient. However, to integrate
Fig. 3. Coordination is contingent upon the network con/guration. a /rm’s external value network, ERP systems in isolation is
M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39 37
normally not enough. In recent years the Internet has gained tions, wherefore the coordination of the supply chain was
attention as a facilitator to align ERP systems to enable not optimized as a whole.
inter-enterprise integration. The purpose is thus to provide The /nal assembly manufacturer in the sub-contractor
relevant information so as to enable synchronization of sup- case described in the introduction of this section strives
ply chains and harmonization of inter-/rm networks. Yet, to harmonize all parties taking part in the value network,
even though the continual evolution of IS/IT o@ers improve- i.e. it strives to manage the system as an inter-/rm net-
ment in coordination of value networks, it does not change work. However, since other organizations, like the described
the basic types of coordination required for each respective sub-contractor, do not have the same level of ambition there
type of con/guration. The possible type of coordination re- is a mismatch between the di@erent organizations taking part
mains the same since coordination is still dependent upon in the value network. As such, it would be impossible to
the underlying con/guration of the value network. arrange bi-party links as in the case of the supply chain;
rather, alternative ways to share information and manage the
6.3. Company examples value network to the best of all participants must be found.
To do this it is important to understand how the di@erent
In the following we provide some company examples to participants view their systems and how they thereby try to
describe how the con/guration and coordination matrices coordinate the network. The con/guration and coordination
can be used in real life situations. We start with a large matrices can thus be of great help to the organizations in
European sub-contractor that is part of a number of supply managing the value network.
chains, but manages its facilities as plants. The most typical
example is a supply chain where the sub-contractor acts as 6.4. Strategic and managerial implications
both 1st tier and 3rd tier supplier of the /nal assembly man-
ufacturer. Still each facility is managed as separate plants Some issues concerning strategic and managerial impli-
where the respective plant manager tries to maximize uti- cations can be raised, with respect to the design and control
lization, instead of taking active part in the synchronization of the value network. From the perspective of the individual
of the whole supply chain in a collaborative manner. Other plant, it must be easier to operate in one quadrant only; thus
examples of companies employing the plant/utilization com- avoiding mixed Eows from di@erent types of networks and
bination are SKF and Electrolux. Both companies do control with di@erent coordination approaches. Mixing the Eows in
intra-/rm networks but employ a “one product, one facility” one plant will lead to problems of how to prioritize between
approach [58]. Hence they manage their networks as plants di@erent products belonging to di@erent networks. This can
with little or no coordination between the facilities. Instead potentially be solved with a plants-within-a-plant approach;
they try to utilize each plant to reach scale economies for see e.g. [30], separating the Eows from di@erent quadrants
the di@erent product lines. into physically separated manufacturing entities, i.e. di@er-
Ericsson Radio Systems AB (ERA) is an example of ent plants within the plant. These issues are closely related
a company running its network as an intra-/rm network to the structural decision categories of capacity and process
[59]. ERAs facilities are organized with a combined verti- technology (cf. Table 1); see e.g. [61,62].
cal and horizontal focus and the need for coordination is In choosing the type of control mechanism, it is impor-
high. Since they mainly focus on internal operations there tant to acknowledge the level of coordination that typically
is a possibility to optimize the coordination of the facilities. can be reached. However, the coordination approaches in
Information sharing with external parties is limited, where- Fig. 3 are rather of a descriptive than prescriptive nature. A
fore synchronization and harmonization issues are left aside. proactive approach would therefore strive for a higher level
Other examples of companies that have been reported to of coordination than the one depicted for the value network
focus on internal operations to optimize the intra-/rm net- at hand. The important question is then: How far can we
work are, DEC [37], Procter & Gamble [38], Thomson [53], go—from harmonizing to synchronizing to utilizing to
Hewlett-Packard [60]. optimizing?
In the previously mentioned cases of Hyundai [54] and Furthermore, Figs. 2 and 3 shed some light on the con-
Campbell [55], both companies view themselves as taking cept of outsourcing parts of an operations network. The out-
part in a supply chain made up of di@erent organizations. sourcing of a manufacturing stage in a previously internally
They have also realized that this forces them to abandon the controlled chain of operations implies a move from quad-
goal of optimizing the network, and instead focus on ways rant two to three. What was previously an intra-/rm network
to facilitate information sharing between the di@erent orga- is now an inter-/rm chain or network. When handing over
nizations and to try to synchronize the actions taken in the parts of the network to an external party, the coordination
supply chain. The case of Campbell shows that by establish- problem is no longer “owned” by the /rm. Consequently,
ing structured methods of bi-party information sharing and the ambition regarding the level of coordination is reduced
price negotiations, it was possible to synchronize the supply from optimizing to synchronizing, i.e. a certain level of co-
chain to the bene/t of the organizations involved. Still, each ordination imperfection is expected. Thus, it is likely that
organization was responsible for managing its own opera- one or more competitive priorities, such as quality, delivery
38 M. Rudberg, J. Olhager / Omega 31 (2003) 29 – 39
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