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STRENGTHS---S Weaknesses---W

JETBLUE
Low fares compared to other Low fares could mean less profit
airlines
SWOT Excellent Customer Service
Smaller airline, not as well
known as most of its competitors
MATRIX Newest fleet that is more fuel High price of fuel cost
efficient and environmentally
friendly Economy

Larger leg room, leather seating The amenities offered by JetBlue


for all, DirectTV at each seat may cost more in long
run(maintenance, replacement,
A company commitment to etc…)
hiring high quality employees

Brand recognition and customer


loyalty

Opportunities---O SO Strategies WO Strategies

Demand for cheaper fares from Expand and offer international Slightly raise fares to combat the
cost conscious customers flights to Europe. Market low rising cost of fuel cost while still
cost of fares to the Europeans. remaining the lowest priced
Penetration into the untapped airline
international market Add a price comparison box to
their website similar to that seen Advertise using social media
Competition has much higher and offered by Progressive outlets to get JetBlue’s name out
fares Insurance to the public more

Most airlines are suffering from Advertise how JetBlue is “Green” Offer packed vacation deals/trips
the economy. (newer more fuel efficient jets to cost conscious vacationers by
that are safer to the partnering with certain vacation
Increased use of Social Media to environment) destinations or travel companies
reach new customers while
lowing advertising costs Offer corporate rates for the
business traveler

Threats---T ST Strategies WT Strategies

Increasing cost of fuel, huge part Continue to value employees as Use the economy as a way to
of airline expenses an asset to deter them from increase price competition by
unionizing offering sharp discounts to seats
Increased Security measures at that are left empty.
airports

Employees becoming unionized

Increase in price competition

Extreme weather conditions

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