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Trabalho Individual de Usefulln Phrases
Trabalho Individual de Usefulln Phrases
Trabalho Individual de Usefulln Phrases
APRODAZ
in this work I’m going to introduce some useful phrases in the customer care service that
we can use in order to do a good customer care.
first of all we have to make an approach to the client and greet him or her. We can use
different phrases for that like:
How is the weather in your town? If the client is from out of town we also can ask how was
the trip:- So, are you enjoying the city so far?
We always have to be polite but in some situations we must demonstrate more our
hospitality.
Can I take your coat? Would you care for some coffee or tea?
In order to resolve a situation that the client is upset with the service or product we have
to calm him and we can use some phrases to do that:
It’s clearly that we upset you and I want you to know that getting into the bottom of this is
just as important for you as it is for me.
It’s a situation that I understand you are upset.
Let me see what we can do for you, I’m sure we have the solution for this mix-up
In a complaint situation we have some tips to make the client satisfied again.
First we have to apologize for the inconvenience:
Let me apologize for the poor service. We sincerely apologize for this situation…
Then try to understand the client situation and how to help him
We understand the situation, and this cannot happen.
We are going to fix the problem immediately and contact you as soon as possible
In costumer care isn’t just how and what we said to them that make a client satisfied. In
communication we use the body to communicate too.
We have to put our body right in order to make the client understand that we care about
him
Postures are very important in communication.
Hélder Lima