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CAUSE & EFFECT (FISHBONE) DIAGRAM

Process/Project Name:
Date:
Prepared By:
Notes:

Control-M NSM Console

Job Failed FileSystem

Backup failure
Transoprt related FS

System related alerts


Archive log
job failure
High paging
activities etc
Archive area full

DB alert Auto alert

DB down / Listner down Java core dump

BAD su
Hardware alerts

Too many login retries

UNIX scripts HMC

Notes:
1. Overwrite the text in the Cause, Sub-Cause and Problem Statement/Effect as appropriate.
2. Use copy and paste to create additional causes or sub-causes.
3. The arrows with text are grouped. To ungroup use Excel's Draw > Ungroup tool.

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Y(x) = Source of
Ticket

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