eement Explained

Your Bright Agre

(Utopia / c / EN)

Please read the following information about your Bright Agreement and don’t hesitate to contact us
with any questions you may have!
have

Billing
When will I receive my bill?

You will receive your bill by email on, or shortly after, the 15th of each month. After receiving your
bill you´ll be able to log into the customer area to view the bill details. You can also download the bill
from the customer area
a in Excel format.

When do I have to pay my bill?

Bills have to be paid within 5 days of the bill email being sent to you. If you are unable to make a
payment within 5 days your service will be restricted, a reconnection fee of 5€
5 will be applied to
remove the restriction.

How do I pay my bill?

You can pay your bill in one of four ways:

1. Credit/Debit Card* - login to the customer area of the Bright website and click on “make a
payment”.
2. PayPal - please make payments to accounts@thebrightco.com
3. At any branch of La Caixa - our account number is 2100 3406 38 2200125031.
4. International Transfer to our Spanish bank account:

IBAN: ES74 2100 3406 38 2200125031

SWIFT: CAIXESBBXXX
Account holder: Mobile High S.L.
Address: C/ Lincoln,1 Barcelona, 08006, Spain.
(Please note you must meet any bank charges incurred)

*An additional 4% charge applies for any credit or debit card transaction.

Page 1 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

Please remember to add your phone number as a reference on all bank payments,
payments, so we know who
the payment is from.

Can I keep track of my spending?

Unfortunately not, the information is not available until after the month has ended. However, we do
have a system of consumption limits that helps you to control your spending.

National Tariffs

Bright’s tariffs for calls within Spain are:

Prices shown exclude IVA.

*First 15 minutes free, then 13c per minute for each consecutive minute. 15c connection fee applies
to each call.

International Calls

To benefit from Bright´s low-cost

cost international tariffs,, simply dial the full international number
starting with 00. For example, to call the UK, dial 0044 8457 48 49 50

Page 2 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

Please do not use the “+” sign in replacement of 00, otherwise your call will not correctly connect to
Bright´s low-cost
cost international lines.

Charges
What are Bright´s charges?

*Does not include shipping.

What is the connection charge?

The connection charge is a flat rate charge that is applied to each call in addition to the per minute
tariff; all mobile phone operators in Spain charge a connection charge. However, unlike other
operators, Bright´s connection charge is only 0,15€
0,15 for national calls and 0,25€
€ for international calls.

What charging period do you use?

Bright charges by the second.

Does it cost money to receive calls when I am abroad?

Yes. As soon as you leave Spain you will be charged roaming prices; which means you will be
charged the local Spanish price, plus a price for the use of the other country's network. The price

Page 3 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

varies depending on the country you are visiting, for the latest prices please see the Orange roaming
website.

Does it cost money to receive text message when I am abroad?

No, receiving text messages (SMS) when abroad is free of charge.

What are the premium rate numbers in Spain and how much do they cost?

Premium rate numbers in Spain start

start with 901, 903, 903 etc. The cost of the call is set by the owner
of the number and can be as high are 1€
1 per minute.

Is sales tax included in the cost on the site?

No, unless otherwise stated sales tax is not included in the costs on our website. Sales
Sale tax, known as
IVA in Spain, is currently 18% on mobile services and products.

Deposits
What is the Contract Deposit?

All customers who sign-up

up with Bright leave a fully refundable deposit of between 30€
30 and 150€. This
deposit corresponds to your call limit, i.e. a deposit of 100€
€ means you will be able to make 100€ of
calls before reaching your limit. We use this system to help our customers control their spending.

Will I get my deposit back?

Yes, all deposits are fully refundable once all outstanding bills are paid. Many of our customers ask to
use their deposit to clear their final bill and then we refund the remainder.

What is the Roaming Deposit?

The Roaming Deposit is an additional deposit that is required when customers want to use roaming
from their
eir phone. This additional deposit is required because SMSs and calls made while roaming can
be significantly more expensive than when made when within Spain. Roaming is not activated as

Page 4 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

standard, so please contact us if you want to use roaming on your phone.

pho

Limits
What is the call limit?

The call limit is the maximum amount of money you want to spend with Bright each month. The call
limit helps you control your spending. You set your own call limit when you sign-up
sign up by leaving a
deposit of the same amount.

Why is my call limit less than my deposit?

Your call limit is split between national and international calls. Two thirds of your deposit is used to
set your national call limit, and the remaining one third of your deposit is used to set your
international call limit. The sum of your national and international call limits will always be equal to
your deposit.

*If you want to change the ratio between your national and international limits, for example, if you
make more international calls than national calls, just send us a message through our contact centre.

How will I know when I´m near my consumption limit?

We´ll send you a text message when you have used approximately 80% of your limit, and another
when you´ve used approximately 100% of your limit.

Page 5 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

What if I reach my limit and want to keep calling?

Just make a payment to your account, or raise your call limit by leaving a larger deposit.

Free Minutes

You have 1000 free minutes every month to use to call your friends, family and colleagues
colle who are
also on the Bright network. Each free call is limited to 15 minutes, after which you´ll be charged at
the national rate which is 13c per minute. A connection fee of 0,15€ applies to each call.

Leaving
How do I end my contract with Bright?

You can end your contract by giving us 30 days notice.

Do I have to return anything?

Yes, we need you to return your SIM card. You can post it to us, or if you live near our office you can
drop it off. If you are unable to return the SIM card we will charge
charg €10 for a replacement, which we
will deduct from your deposit.

When do I get my deposit back?

We will refund your deposit, less any deductions that may be applicable, as soon as we have the last
phone bill for your account, which is shortly after the 15th of the following month.

How will I get by deposit back?

If you paid by credit or debit card we will refund the deposit directly to your card. If you paid in cash
we will refund the deposit to your Spanish or international bank account. However, Bright is unable to
cover any banking fees incurred in sending money internationally, these charges will be deducted
from your deposit (usually they are 3€
3€ for national transfers; for international transfers the charges
depend on the policy of your bank).

Page 6 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

Are there
ere any early cancellation fees?

No, there are no early cancellation fees.

Loss
I´ve lost my phone, what should I do?

If your phone is lost or stolen, you will need to block your line ASAP. There are three ways to do this:

1. Online in the Customer Area*

2.. By sending Bright a message through the Contact Centre
3. By calling Orange on +34 656 001 471**

*Please be aware that this method may take up to 24hrs to become effective.
**Your phone is registered
gistered at Orange under Bright´s company name - Mobile High S.L., CIF:
B63232433

Please attempt to block your line ASAP after the loss or theft, as all calls made until the block is made
will be your responsibility.

Is there a charge?

Yes, we will charge 15€

€ to issue you a new SIM card and activate it with your old number.

Roaming
What is roaming?

"Roaming" is the ability to make and receive calls, SMS and data outside of Spain (or whichever
country you signed your mobile contract in).

Because roaming costs can be expensive (the costs are set by the mobile operators in the foreign
country), Bright does not automatically activate roaming as a standard service. However, if you are
going outside of Spain and want to use roaming just Contact Us and we will be happy to activate it
for you. Please be aware that we will need an extra deposit from you before activation.

Page 7 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

How much does it cost to call from...?

Please use Orange´s Roaming

g calculator to see roaming costs for the countries where you are
travelling.

Can I use data when outside of Spain?

Yes, but the data you use is not part of your monthly package and will be charged separately. If you
are not waiting for an urgent email we suggest that you turn off your data connection and then
connect when you are in a WIFI zone, assuming your phone supports it, or you connect only every
couple of hours or so. This will avoid the continual communications with the mail servers, which all
have a minimum cost.

Voicemail
Does it cost to call voicemail?

No, as long as you are within Spain there is no cost to call your voicemail. However, if you are
roaming calling your voicemail is chargeable.

What are the basic voicemail functions?

1. To activate your answering machine, simply call 242 - Press 2

2. To de-activate your answering machine, simply call 242 - Press 3
3. To change the language of your answering machine, simply call 242 - Press 4 - Press 1 - Press 8
- Press 1 (for Spanish) OR press
ss 2 (for Catalan) OR press 3 (for Basque) OR press 4 (for Galician) OR
press 5 (for English). Then press #.

Can I listen to my voicemail while abroad?

Yes, you just need to know your access code before leaving the country. You can set your access
code while
le still in Spain by calling your voicemail service on 242 and following the prompted menu.
Then, to access your voicemail from abroad call +34 656 242 242 from any phone, and then enter
your mobile phone number and access code.

Page 8 of 9
 eement Explained
Your Bright Agre
(Utopia / c / EN)

Does it cost anything to call

ca my voicemail?

No, as long as you are in Spain it does not cost you anything to call your voicemail. If you are
roaming there may be an additional charge.

My voicemail picks up very quickly before I answer the call, can I change
this?

Yes, just press these

se buttons on your phone:

**61*242**(number of seconds)#Call Button

For example, if you would like the phone to ring for 20 seconds, the code would be:
**61*242**20#Call Button

How can I access my voicemail from a fixed phone?

1. Call (+34) 656 242 242 from

m any landline
2. Enter your mobile phone number
3. Enter your password (if you have not changed this, it will be 1111. If this does not work, let us
know and we will reset the password to 1111).

Page 9 of 9