The primary objective of this questionnaire is to identify the key features for

enriching the information system.

Kindly furnish the details , which will be confidential and this information will be used
only for Academic purpose .

Topic :
A STUDY ON INSURANCE INFORMATION SYSTEM(I.I.S) IN
PERSPECTIVE TO INFORMATION AND TECHNOLOGY(ICT)

Name :

Designation: a) Manager b) Liaison officer c) Employee d)other

Age and work of experience: /

Note: (SA- Strongly agree , A-Agree, N-Neutral,SD-Strongly Disagree

D-Disagree)
1 Key Factors SA A N SD D
Specific conditions

1.1 Contract procedures

1.2 Communicationeffectiveness
1.3 Premium payments
1.4 Physical examinations
1.5 Cancellation procedures

2 Administration support

2.1 Discharging time

2.2 Clarity in insurance claim
2.3 Documentation
2.4 Insurance counselling
2.5 TPA response

3
Reimbursements of expenses

3.1 Room boarding & nursing

3.2 Non medical expenses
3.3 Pre- Hospitalization charges
3.4 Post- Hospitalization charges
3.5 Consultant special fees
4 Post hospitalization support
4.1 Claim feedback
4.2 Communication response after
Discharge
4.3 IT enabled services
4.4 Renewal practices
4.5 Claim updates

5
Overall IT effectiveness in
Insurance department

5.1 Record Keeping

5.2 Easy back up details
5.3 Information retrieval
5.4 Security controls
5.5 Confidentiality

6
Insurance system requirements

6.1 Reliability
6.2 Decreasing administrative Expenses
6.3 Effective information package
6.4 Meets audit standards
6.5 Operational efficiency

7 Automated processing facilities

7.1 Policy correction
7.2 Renewals
7.3 Reporting systems
7.4 Web enabled data entry
7.5 Support to clinicians

8 Overall performance of insurance

information system
8.1 Time saving capability
8.2 Simplifies the task
8.3 Inter departmental communication
effectiveness
8.4 Ability to track the datas
8.5 Eliminates the handling costs