A STUDY ON THE SATISFACTION OF ARCGIS SOFTWARE AMONG

AGRICULTURAL AGRICULTURE INSTITUTES IN BANGALORE WITH

REFERENCE TO NIIT GIS LIMITED (ESRI INDIA)

1. Name ………………………..

2. Designation
 Head
 Professor
 Scientist
 Lab In-charge

3. What is the specialization?

 Agriculture
 Geology
 Hydrology
 Climatology

4. Please Specify your Department?

 Dep of Soil Science
 Dep of Marine Geography
 Dep of Post Harvesting
 Dep of Pathology
 Others

5. Your Institute comes under?

 Central Government
 State Government
 Private Institute

6. What type of ArcGIS Software your Institute currently using?

 ArcView
 ArcEditor
 ArcInfo
 ArcSTD Server
 Arc Enterprise Server
 ArcPad
7. How long you’re using ArcGIS Software in your Institute?
 Above 5 Years
 5 – 4 Years
 4 – 3 Years
 3 – 2 Years
 Below 2 Years

8. Are you under AMC (Annual maintenance Charge)?

[ ] Yes [ ] No

9. How will you rate our Software?

 Excellence
 Very Good
 Good
 Not Bad
 Poor

10. Are you aware that our ArcGIS 10 Version had come?

[ ] Yes [ ] No

11. How will you rate our technical Support?

 Excellence
 Good
 Satisfied
 Poor

12. What type of Extension are you using?

 3D Analysts
 Spatial Analysts
 Network Analysts
 Geostatistical
 Survey Analysts
 13. What type of help you’re required from us?
 Technical Support
 Training Support
 Knowledge Support
 Application Support
 Installation Support

14. What is your satisfaction level on the following?

Highly Satisfied Neutra Dissatisfied Highly

satisfied l dissatisfied
Technical Support
Training Support
Knowledge Support
Application Support
Installation Support

15. Are you using any other Software?

[ ] Yes [ ] No

16. While comparing with other Software how it is helpful?

 Very Good
 Good
 Not Bad
 Poor
 Very Poor

17. What is the area which needs improvement?

 Sales & Marketing Oriented

 Application Oriented
 Technical Oriented
 Data Oriented