CHARLES M.

SCHOLZ
22-46 47th Street, #3, Astoria, NY 11105
cmscholz@gmail.com • 646.725.8705

OBJECTIVE
Seeking a full-time, technically oriented, strategic IT management position, wit
h a company that offers fresh challenges and an opportunity to "make a differenc
e".
EXPERIENCE
IT Manager, Gensler Architecture and Design, New York, N.Y.
9/2007 - Present
IT Manager responsible for 7-10 IT staff members and 2-3 IT managers for the Nor
theast Regional IT office, including Wall Street, New Jersey, Boston and Costa R
ica remote offices. Firmwide Development and Imaging Operations Director for Ap
ple MACs.
• Integral in planning, directing and coordinating activities pertaining to the te
chnology and business process with an emphasis on business strategizing relating
to streamlining and improving workflow throughout the region and firm.
• Development and completion of departmental goals, policies and priorities.
• Create job descriptions for hiring and termination of staff.
• Develop task matrices, define roles and responsibilities and Create PDP’s for IT st
ff.
• SalesForce ticketing system tier 3 issue resolution and management of overall ti
cket resolution and expediting including assigning, escalation and performance m
etrics reporting.
• Collaborate with senior management to sets goals and objectives for technology g
rowth and direction of the department.
• Aid senior management in creating annual budget guidelines to help establish bes
t practices, which includes cost analysis reports, inventory reports and solutio
n proposals.
• Manage vendor and client relationships regarding service and delivery needs, inc
luding researching, evaluating, ordering, servicing, lease-end and return organi
zation and monitoring all IT equipment.
• Project Management: planning and executing Inventory Control/Asset Management, P
roject Archiving for all studios, MS Office 2007 Upgrade and Rollout, Color Mana
gement/Workflow/Printing Project, Adobe CS3 Upgrade Rollout, Windows Image R1 Ro
llout, Process Standardization and Documentation, Font Management Best Practices
and Policies, Digital Library and FF&E Website Updates (Liaison between Library
staff and Intranet/Internet coders), SAN to NAS based storage solution and migr
ation.
• Server support, monitoring, patching, upgrades and resource management for NY WA
N/LAN rooms including support for EMC NS40/42 and CX500, DELL PowerEdge 2250, 19
50, 1850, DELL PowerVault 775n, HP and Cisco Catalyst switches, Riverbed, ADIC S
calar i500, Packeteer PacketShaper, VMWare Servers, APC/UPS and HVAC units.
• Identifying and eliminating potential factors that could create a crisis.
• Coordinate scheduling, problem solving, conflict resolution, escalations and dis
aster recovery including identifying and eliminating potential factors that coul
d create a crisis.
• Shoretel VoIP Phone Director Administration.
• Gensler Firmwide IT Development and Imaging Operations Director for Apple MAC im
plementation and integration efforts. This includes but is not limited to MAC a
pplication and hardware support, MAC issues and research, MAC build creation, up
dating, patching, version checking, researching and testing for all office techn
ology groups who use MACs in US and abroad (80+ offices), MAC Best Practices, Po
licies and Standardization across the firm with full procedural documentation, c
urrent MAC hardware/software specs standards (and new valuations), Design Workfl
ow Processes creation and streamlining, font management.
Senior Technical Analyst, Independent Contractor, Time Inc., People Magazine, Ne
w York, N.Y.
3/2006 – 9/2007
Independent Contractor for People Magazine with server, project and desktop supp
ort as a focus.
• Oversaw technical support of the local and remote business units computing envir
onments (400+ for People Magazine) including Apple and PC based hardware and sof
tware, networks (wide-area-network, local-area-networks), remote users and inter
nal servers.
• Administrator for QPS Dispatch servers, FontReserve Server, NetO, LanRev and Ret
rospect servers, internal IT Apple X-Serve/X-SAN and various file servers.
• Tested software and hardware to evaluate ease of use and whether product will ai
d user in performing work. Prepared software and hardware evaluations and recom
mendations.
• Developed and implemented MAC workstation hardware, software, and configuration
standard and all new People Magazine departmental MAC builds (Art, Edit, Imaging
, and DotCom).
• Applied knowledge of the various technologies deployed throughout the business,
including Apple Macintosh OS X client and server, QuarkXPress/CopyDesk, Adobe CS
2 suite, Microsoft Windows 2000/XP, QPS, font management, Active Directory, basi
c Unix fundamentals and core LAN/WAN concepts.
• Projects included Quark/QPS to InDesign/InCopy transition with WoodWing Smart Co
nnection, BlackBerry/Treo upgrades and rollouts, Apple battery recall, file serv
er migration, all MAC OS to Tiger along with hardware upgrades to standard, XP s
tandardization upgrades with new hardware and data migration, Adobe CS2 rollouts
and updates, upgrading remaining OS9 clients within People to OS X (Tiger).
• Handled issue recognition, research, isolation, resolution and followed up for a
ll user problems. Logged and tracked calls using Remedy and maintained history
records and related problem documentation. Prepared standard statistical report
s, such as help desk incident reports.
Charles M. Scholz
Technical Manager, TBWA\Chiat\Day, New York, N.Y.
3/2004 – 3/2006
Technical Manager of 4-person support team for TBWA NY office.
• Evaluated, selected, and implemented tools, technologies, and applications to in
crease productivity, process, and reliability of server and desktop hardware and
software for all company employees (390+) and the four member IT support team.
• Developed and implemented workstation hardware, software and configuration stand
ards. Project analysis, development and management. Hands-on lead support pers
on for all high-end studio and creative employees.
• Directed liaisons between IT and the studio, creative and print production group
s (including build mastering and rollout, software and hardware and peripheral s
upport).
• Communicated IT goals and directions and provided staff support through weekly s
tatus meetings with IT staff and with the studio, creative, and print production
managers as well as with remote company offices throughout the world.
• Insured that help desk procedures, protocol and queue requirements were being me
t. Developed and maintained documentation for IT staff and the user community.
Researched, tested, and evaluated all hardware and software to determine effici
ency, reliability and compatibility with systems.
• Administered various application/storage servers and all studio high-end RIP pri
nt servers, end-user training support program development and daily report gener
ation for the IT group and the end-user community.
• Responsible for all New York end-user builds, which incorporated upgrades, patch
es, software/hardware tracking, conflict resolution, and troubleshooting which i
ncluded the creation of each new build along with the structure of the rollout o
f all standardized masters and workstations.
Technical Systems Engineer, Contractor, Saatchi & Saatchi, New York, N.Y
8/2002 – 3/2004
• Mastered new builds and performed upgrades for all of Saatchi & Saatchi's creati
ve, studio, digital media, copy editing, and AV Dept.'s MACs to MAC OS 10.3.2.
• Research, standardization, image creation and imaging, evaluation and purchasing
of new equipment and software as needed.
• Troubleshot both existing and emerging applications, font organization and maint
enance, hardware, platform, and connectivity issues on Apple MACs.
• Windows 98, 2000 and XP Professional company-wide imaging, file, and application
migration. Upgrades, patches, rollouts and rollovers project management.
• Intel based Dell and HP, Compaq desktop and laptop support to level 3.
Technical Analyst, Contractor, Harvard University, Cambridge, Mass.
1/2002 – 8/2002
• Provided support for MAC OS installations (7.5 OS 10.2.3), hardware and software
.
• Primary hands-on support team member for all DEAS division MAC and PC software a
nd hardware (this included a scanning electron microscope).
• MAC networking utilizing AppleTalk, AppleShare IP, TCP/IP, all MAC hardware, all
MAC peripherals (including SCSI, USB, Firewire and wireless).
• Support for: Windows OS (95 - XP): software applications (Microsoft specific, an
ti-virus, and third party web and E-mail applications). Rollout Services for MA
Cs and PC's (new installs, disk image creation, disk recovery, service pack and
update rollouts).
• Windows networking: domain Controllers, NT and 2K, user account management, back
ups, network shares, user profiles, WINS admin, DNS, TCP/IP, DHCP, Ethernet wiri
ng and addressing, wireless. Peripherals: CD-RW/DVD burners, external storage,
scanners, multifunction devices, PDAs.
• Support for: print services including print servers, IP and AppleTalk printing,
driver configuration, consumables (toner, drums, cartridges, and fuser installat
ion), HP specific utilities - network install LaserJets, JetAdmin. Support for:
basic UNIX account management, E-mail and home directories.
• Cross platform connectivity (Telnet, ssh, X Window System) and Linux basics.
Technical Support Manager/Administrator, New England Journal of Medicine, Boston
, Mass.
3/2001 – 11/2001
Manager of Technical Support for 120+ MACs and PCs, including supervision of 3 e
mployees.
• The hands-on support representative for all high-end illustrators, desktop publi
shers and layout specialists (all of whom used MACs) and document driven solutio
ns for all publications in a deadline critical environment.
• Analyzed, designed, and coordinator of platforms specific business automation so
lutions, internet/intranet development, IS/IT requirements, hardware and softwar
e research, purchasing, installation and inventory.
• Coordinator of client training (developed and taught Palm OS, Adobe Illustrator
and Photoshop classes as dictated by client needs).
• Administrator, Massachusetts Medical Society BITS/SST, for the New England Journ
al of Medicine. Technical Lead as a Project Manager for the New England Journal
of Medicine.
• Hands-on support for HW/SW and all peripherals for Windows 98/NT4/2000 and MAC O
S.
• Created standard for all procedures, builds, and documentation for the New Engla
nd Journal of Medicine.

Charles M. Scholz
Senior Technical Analyst, Consultant, New York Times, New York, N.Y.
7/2000 – 2/2001
• Tier 3 (Management of: level 1 and 2 Tier Support personnel and contractors) tec
hnical support and server administration company wide (400+ MAC and PC clients).
• Primary support lead for MAC based graphics, production, film editing, map, and
info graphics departments for the New York Times.
• Recommended and implemented improvements for the New York Times computing enviro
nment.
• Troubleshooting, support, maintenance and repair, upgrades and installations for
MAC desktop and laptop computers, printers, scanners, video equipment, includin
g proprietary software (e.g. ATEX, WINText and MACText for the New York Times i
ncluding font organization and maintenance).
• Evaluated, purchased and installed software/hardware solutions.
• Created standard builds for clients incorporating current issues, upgrades, patc
hes, software tracking, conflict resolution and troubleshooting.
• Managed new structure and rollout of all standardized masters and workstations.
Advertising Creative Support Specialist, Consultant, Siegelgale, New York, N.Y.
2/2000 – 7/2000
Catalogue Systems Coordinator, Newport News, Inc., New York, N.Y.
9/1998 – 2/2000
Freelance Graphic Designer, Production, Layout, Design, New York, N.Y.
8/1994 – 9/1999
Graduate and Teaching Assistant, Temple University, Philadelphia, P.A.
9/1993 – 5/1995
EDUCATION
Master's Degree, Temple University, Philadelphia, P.A. 05/1997
Journalism degree with concentrations in advertising/marketing, editorial produc
tion, and layout. Full, dual, scholarship awarded for the duration.
Bachelor's Degree, Hofstra University, Hempstead, N.Y. 05/1991
Psychology degree with specialization in Social Psychology (dual minors in Engli
sh Creative Writing and Comparative Literature).
Dean's List from 1989-1991 and Upperclassman's Award recipient from 1990-91
CERTIFICATION STATUS
Adobe Professional Certification (completed) (ready to test)
Apple Certified Help Desk Specialist (ACHDS) Training (completed) (ready to test
)
Apple Certified Technical Coordinator (ACTC) Training (completed) (ready to test
)
XSAN Administration 1.1 (completed) (ready to test)
TECHNICAL SKILLS
Hardware
All Macintosh G4/G5/Intel desktop and laptop hardware and peripherals, all major
Dell, HP and Compaq, Windows based desktops and laptops, HP, Canon, Lexmark, Xe
rox and Epson printers, various RIP systems including CREO, GMG, Splash, Fiery,
large format plotters (Epson and HP), iPhone, Palm, Treo and BlackBerry PDA’s, vario
us CD-RW/DVD burners, external storage drives, scanners.
Macintosh Software
MAC OSX to 10.5.6 (Leopard), Boot Camp, Parallels, VMWare Fusion, Microsoft Offi
ce Suite to 2008, Quark Xpress to 7.5, QPS (Administration and client, all aspec
ts), Quark CopyDesk, Adobe Design Premium CS3 and Master Suite (all earlier Adob
e products), Adobe Final Cut Studio HD, Apple iLife suite, K4 and Adobe InCopy,
WoodWing Smart Connection, FontReserve, Font Agent Pro, Font Doctor, Linotype’s Font
ExplorerX, Net Octopus, Adobe Studio to MX 2004 Professional, NetRestore, Netboo
t, Super Duper!, Final Cut Pro, Media Grid, Apple Remote Desktop 3, Suitcase to
X11, RT ticketing system, Carbon Copy Cloner, Disk Warrior, TechTool Pro, Norton
Utilities, Timbuktu Pro, FileMaker Pro to 8.5, YASU, AFP, Applejack 1.5, all Ap
ple Utilities, Roxio Toast, Data Rescue 11, Drive 10, Drive Genius, File Salvage
, SmithMirco Stuffit Deluxe to 13, BBEdit to 8.2, Text Wrangler, Citrix Client A
dministration.
Windows Software
Windows 2000, XP Professional, Vista, Microsoft Office 2008, Microsoft Sharepoin
t 2007, Remedy, Active Directory Account Management, Symantec Antivirus, LanRev,
Remedy, THQ ticketing systems, Adobe CS3 Premium (all earlier Adobe products),
Lotus Notes, Timbuktu Pro, Symantec Ghost, Remote Desktops, Ultra VNC, X1, Beyon
d Compare, Putty, Wireshark, McAfee VirusScan Enterprise v8.0.0, Oasis Mail Mana
ger) LANDesk Management Suit, Shoretel VoIP Phone Director Support and Administr
ation.

Charles M. Scholz
Server
OSX Sever, XServe, XRaid, XSan, Apple Remote Desktop v3.2.2, Windows 2003/2008 S
erver (printer services setup), EMC NS40/42 and CX500 NAS and SAN administration
, DELL PowerEdge 2250, 1950, 1850 and PowerVault 775n, VMWare Servers, FontReser
ve Server, QPS Dispatch File Server, FileMaker Pro Server to 8.5, Net Octopus Se
rver, Retrospect Backup Server, K4 Server, InDesign Server CS2/3, Xinet and Full
press server integration and administration, MAC Mobile Account Administration,
CA BrightStor backup server and backups management (LTO3, 2,1).
Networking
Active Directory user account management and creation, TCP/IP, DHCP, NDS, SMTP,
PPTP and RAID, domain controllers, exchange user account management, backups, ne
twork shares, WINS Administration, DNS, Ethernet cabling and addressing, Open Di
rectory integration (AD OD "Magic Triangle" Best Practices), Wan T3 and MPLS (vi
a multiple T1’s) support. Unix and Linux basics.
Internet
Outlook, Entourage, Exchange account management, Safari, Opera, Internet Explore
r, Firefox, Filezilla, Fetch, Transmit, RBrowser, Site-to-site and client-to-cli
ent Cisco VPN AnyConnect, full remote access support, Google’s Postini Anti-Spam, Ch
eckpoint Secure, NetMeeting, Sonexis Conference Bridge, WebEx, Conference Americ
a, LifeSize Video Conferencing.
General Skills
Hands-on MAC and PC based Creative Technical Support Specialist and Manager thro
ughout my career. Demonstrated attention to detail, organizational skills, rese
arch skills, problem resolution, and great follow-up skills. Ability to communi
cate effectively in both oral and written form. Ability to effectively present
information and respond to questions from groups of managers, clients, customers
, and the general public. Management of staff, project management, team buildin
g, training, editing, proofing, organizational skills, and cross-platform expert
ise.