TOTAL QUALITY MANAGEMENT

COMPARISON OF HOUSE OF
TOTAL QUALITY WITH
DEMING PRINCIPLES
HOUSE OF TOTAL QUALITY
 Comparison of House of Total
Quality with Deming principles
House of total quality Deming principles

THE ROOF

Management system

 Systems ,processes
 Leadership
 Create constancy of purpose
 Strategy
 Mission,vision,values
 Adopt the new philosophy
 Institute leadership
House of total quality Deming principles
Social system

 Structure  Hierarchic style of

 Social norms management must
change
 Teamwork
 Transformation can only
be accomplished by
people, not hardware
House of total quality Deming principles

Technical system
 Work processes  Break down
 Job descriptions departmental barriers
 Problem-solving tools  Statistical
 Decision making measurement
 Measurement tools
House of total quality Deming principles

Educational System
 Lifelong learning  Continual learning
 Retraining
House of total quality Deming principles

THE PILLARS

 Aim quality at the needs of the customer,

 Customer satisfaction present and future

 Continuous improvement  Cease dependence on mass inspection

 Statistical measurement
 Speak with facts

 Involve everyone in the transformational

 Respect for people process
 Eliminate slogans
 Eliminate numerical quotas
House of total quality Deming principles

 Ethical work culture  Drive out fear