Professional Documents
Culture Documents
Chap 17
Chap 17
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Objectives
Management Functions
Management Levels
Information Systems
Personal `omputer Management
MIS Leads into the Future
Management Functions
Planning
Get the job Devise short-range and long-range
done plans and set goals to help achieve
the plans
On time Organizing
Within budget How to use resources
Satisfactorily Staffing
Directing
Using Guiding employees to perform their
available work
resources `ontrolling
Monitoring progress towards goals
Management Levels
High level (strategic)
± Long-range view
± Planning
Middle level (tactical)
± `arry out the plan
Assemble the material
Hire the resources
± Organize and staff
Low level (operational)
± Supervisor
± Directing and controlling
Management Levels
Job titles
± `hief information officer (`IO)
± Director of information services
± Information resource manager
± MIS manager
`omfortable with
± `omputer technology
± Organization¶s business
Management Levels
Traditional hierarchy
High level manager issues directives to a
group of middle level managers
Each middle level manager issues directives
to a group of low level managers
Each low level manager supervises other
employees to see that the work is completed
Management Levels
Modern Hierarchy
Dispersion of information via network
± E-mail
± Groupware
Authority and work of managers has been altered
Promotes sharing of information
Decisions that were once management are now open
for comment and change
Supports team-based and information-driven
organization
Management Levels
Data + Organization
Set of formal business systems
designed to provide information for an
organization
`omputers are typical components
DSS
h
Supplements an MIS
Pulls information from variety of databases
Interactive
Nonroutine decision-making
Model ± mathematical representation of real-
life system
Simulation ± using a computer model to
reach a decision about a real-life situation
MIS vs. DSS
MIS
± Planned reporting
± Standard, scheduled, structured, and
routine
± `onstrained by the organizational system
DSS
± Decision making
± Unstructured and by request
± Immediate and friendly
EIS
DSS for top-level managers
How decisions effect entire organization
± Overall vision; company goals
± Long-term objectives
± Organizational structure
± Staffing and labor relations
± `risis management
± `ontrol of overall operations
Access to information from external sources
Personal `omputers
|
Benefits
± Increased productivity
± Independence from MIS department
Problems
± No one in charge of overall purchase of P`s
± Incompatibility
± Network related issues
± Needed data from MIS
± Training
± Inventory
Personal `omputers
|
Solutions
Staffing
± Personal `omputer Manager
± Network Manager
Acquisitions policies
Information centers for assistance and training
Use software to control inventory of P`s
Remote access
`onsider total cost of ownership (T`O)
Personal `omputers
|
Personal `omputer Manager
± Technology overload ± provide guidance to users for purchase
and use
± Data security and integrity ± addresses the issues of who has
access to what
± `omputer junkies ± set guidelines for P` use
Network Manager
± Operational
± Provide methods for sharing
± Install software
± Backup
± Network security
Personal `omputers
|
Manager `haracteristics
MIS background
Technical knowledge
Benefits and limitations of computers
Personal `omputers
Standards
± Hardware
± Software
± Data communications
Limit the number of vendors
Personal `omputers
Services
± Software and hardware
selection
± Data access
± Network access
± Training
± Technical assistance
Easily accessible location
³User comes first´
Personal `omputers
s
Traditional approach
± Sporadic participation
± Minimal results for
extended training
Better approach
± Initial training
± Home-grown gurus
± Follow-up support
± Involve the workers
± Web and `D based
training
Personal `omputers
Budgets
Software
± `ount computers
± Determines components
± Determine installed software
Personal `omputers
Equipment needs
Security concern
Training
T`O
s
Initial hardware and software
Training T`O
Support estimated at
Upgrading
Maintenance
four times
Hardware the hardware
Software extras costs!
`ommunications networks
T`O
s
Limited Options ± standardize the ordering
process including hardware, software, and
options
Helpful software ± counts computers and
determines their components and installed
software in a networked environment
Hardware and software upgrades ± insure
there is justification for an upgrade
Management Information
Systems