Questionnaire about T24 service

NAME- contact no:-

Gender: M/F

1) Are you aware of T 24 mobile services?

a. Yes b.no
(If yes)
2) What do you know about it?

3) How were you informed about T24?

a. Advertisement
 Print
 Radio
 Visual merchandising
 Green card packet
 Leaflets
b. By a member of T24
c. By a friend or relative
d. Any other way (specify)

4) Are you a user of T24?

i. a.Yes b. no
5) Is this your main connection?
i. a. Yes b. No
(if no)
6) Why?
______________________________________________________________________________
_______
7) What service are you using presently?
o Airtel
o Vodafone
o Reliance
o Aircel
o Docomo
o MTS
o Idea
o Tata Indicom
BSNL
8) Why have you not switched to T24?
______________________________________________________________________________
_________________________________________________________________
9) How frequently do you use T24 sim?
a. Regularly(recharge in 2-3 days)
b. Only when I have free talk time
c. Once during purchase
d. Never

10) Are you satisfied with T24 network?

a.Yes b.No
(if no)
11) Why?
______________________________________________________________________________
______________________________________________________________________________
_______
12) Have you got in touch with docomo customer services ?
a.Yes b. no
13) What has been the experience?
______________________________________________________________________________
______________________________________________________________________________
______________

14) The employees at T24 desk provide you with needed information and services:
a. Strongly agree
b. Agree
c. Neutral
d. Disagree
e. Strongly disagree
15) Why?
16) -
______________________________________________________________________________
__

17) Which one from the following do you use the most?
a.Free recharge b.Cash recharge
a. Amount__________________ Amount__________________
18) From where do you recharge usually?
a. Future group outlets_________________________________________________
19) Docomo outlets_____________________________________________________

20) Please rank them in order of preference.

a. Special sms pack
b. Rate cutter
c. Internet facilities
d. Free incoming while roaming
e. Post paid services
f. Special ISD rates
g. Same network calling facilities

21) Your suggestions to make T24 big:

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
____________________________

AGE

i. a.Below 18 years b.19 to 28yrs c. 29 to 40yrs d.above 40yrs

Occupation:

ii. a.Student b.professional c. businessmen d. housewife

e.others

Income

iii. a.Below 3 lacs P.A b.3-5 lacs c. 5-10 lacs d.more than 10 lacs

22) You are coming from_________________________________________________

23) Fequency of visit to any of the future group outlet
i. Once in a week
ii. Twice in a week
iii. Once in a month
iv. Bi monthly
 v. Bi annually
vi. Rarely

Questionnaire about T24 service

NAME- contact no:-

Gender: M/F

1) AGE

a. Below 18 years b.19 to 28 c. 29 to 40 d.above 40

2) Occupation:
a. Student b.professional c. businessmen d.housewife e.others

3) Income
a. Below 3 lacs P.A b. 3-5 lacs c. 5 to 7 lacs d. more than 10 lacs

4) How many times do you visit anyone of the future group outlets?
a. Regular b. weekly

c.Once in a month d. every 6 months

Have you seen anything of T24 either or outside the future group stores?

Yes No

(If yes)

What?

______________________________________________________________________________

Have you ever been approached by anyone of the T24 kiosk members?

b. Yes b. no
Are you aware of T24?
a.Yes b. No

Please rank them in order of preference.

a. Special sms pack

b. Rate cutter
c. Internet facilities
d. Free incoming while roaming
e. Post paid services
f. Special ISD rates
g. Same network calling facilities