Amity School Of Engineering &

Technology

Formal Communication

Submitted
by:
Anurag Shukla,
B.tech(M&AE), Sem VI
Communication

• The interchange of
thoughts, opinions,
messages, or
information with other
people by speech,
Communication
writing, signs, or
behaviour.
• It is a central activity
in most human and
organizational
activities.
Types Of Communication
Communication

Verbal Non-verbal

Formal Informal Kinesic

Downward Lateral

Upward Diagonal

Grapevine
 Formal Communication
• The official communication that travels through the
structured (formal) organization.

• Formal communication is written, oral and graphic

communication which follows the lines of authority
and accountability.

• Formal channels follow the chain of

command established by the hierarchy
of authority.
Formal Channels of
Communication
Forms of Communication Flowing Through
Formal Channels
 It ensures
It increases centralised
It ensures
credibilty control
flow of
and down the
information
reliability levels of
hierarchy

Provides More likely

Division of
support to to be
work
authority obeyed

Favourable Promotes
Less likely to
image of flexibility
be
organization ,teamwork,
misunderstood
cooperation
• It fails to motivate employ, since it is usually impersonal and
final.
• Time consuming and expensive.
• Lack of explanation can be very frustrating to the recipient
• It limits individual’s freedom.
• It is too rigid.
Disadvantages of formal communication
 Strategies for Improving Formal Communication

• Encourage open feedback

• Use simple language
• Avoid overload
• Be a good listener