Dyadic communication

-> communication between 2 people and fundamental or smallest unit of communication

-> it may range from simple, intimate, chit-chat or even business

Characteristic of dyadic communication

-> it is characterized by face to face speaking situation where two persons exchange
significant ideas about a topic interesting to them

2 Types of Dyadic Communication

THE FORMAL AND INFORMAL

FORMAL
-Simply put, is the form of communication which religiously follows the rules of
language.
-Commonly used in interviews, counselling and confession.

INFORMAL
-By contrast to formal, it can be largely non-verbal, includes slang or even slurred
speech, as well as foul language.
-Commonly used in chit-chat, gossips, and intimate conversations.

Example:
FORMAL: "Hello, sir. It's wonderful to make your acquaintance. How are you today?"

INFORMAL: "Dood. Wazzap?"

FORMAL: “Happy 18th Birthday, I hope you’ll turn out to be a succesful person. J”
INFORMAL: “Dudette legal ka na. I heard you turned 18. pabuger ka naman. burger
burger!!!”

Phone Handling Guidelines

Incoming Calls

- wait up to 2 – 3 rings
- answer the call with a proper greeting and be polite
- think and prioritize as you speak
- keep a message pad
- get in the habit of closing each call with a summary of what you talked about
- when ending a phone call, be polite and then shut the phone down lightly

Outgoing Calls

- plan your outgoing call

- open the conversation with a proper greeting
- state your intention for calling and be polite
- if you want to make notes, a good speaker phone will be helpful
- if you reach someone's answering machine leave a message and your phone number
- close the conversation in a proper manner