Unable to Connect to an SP from the Navisphere Service Taskbar (NST) – CX3 Series

Cannot connect to (login to) the storage system

from the Navisphere Service Taskbar (NST).

No
Verify that you entered the correct IP
address, username and password.
Can you connect to Yes Done
the storage system?
No

Are the IP address, Try to connect again using a valid IP

username, and password that No address, username, and password.
you entered valid?

Yes

Run the Navisphere Initialization Utility from a host

that is on the same subnet as the storage system.

Did Navisphere Initialization Utility No Refer to the Setup or Initialization Guide

discover the storage system? for your storage system.

yes
The host connects to the SP over the TCP port 443.
Is there a firewall Try to:
between the host and the Yes
storage system? 1. Open port 443 on the firewall.
2. Connect to the storage system using the NST.
No

A
Can you connect to
the storage system?

Yes

Done
 Unable to Connect to an SP from the Navisphere Service Taskbar (NST) – CX3 Series
(continued)

Ping the storage system SP that you are unable to

connect to. For example: ping 128.221.23.4
If you receive a response, this indicates that the SP is
alive and that the network path to the SP is good.

Check for a possible duplicate IP address: Did the SP reply 1. Swap the Ethernet cable with a
1. Unplug the Ethernet cable from the SP. Yes to the ping? No known good cable.
2. Ping the IP address of the SP. 2. Ping the SP again.

There is no duplicate address. Try the following:

Did you get a reply 1. Reconnect the Ethernet cable to the SP.
to the ping? No 2. Software on the storage system may have failed
to start. Therefore, reboot the SP.
3. Try to connect to the storage system from NST.
Yes Did the SP reply
to the ping?
This indicates that the SP IP address conflicts
with the IP address of another device in the
network. No
Assign a unique IP address to the SP so that Can you
it does not conflict with the any other device connect to the storage No Contact your service
in the network. system? provider.

Yes
Done

Yes

Try to connect to the storage system from NST.

Can you connect to No

the storage system? Contact your service provider.

Yes
Done