1| Practice file Working with words Business communication 1. Match products 1-8 to their n: jonalities a-h, 1. Put these conversations in the right order, 1 Coca Cola a American 1 a _ mine. This is my colleague, Martin Altenberg, 2. De Beer diamonds » odia b Hello, Pleased to meet you, Gundull, How are you? 3 British Airways airline Japanese © — How do you do, Martin? 4. Sanyo electronics — 4 British 4d. Hello, My name's Gundula Baue 5 LOTairline Polish 2a No.How éo you de? I'm Stefani 6 Andhra Rice — f Brazilian b Do youknow Ariadne? 7 Fiat cars & South African © — Andyou, 8 Cachaca rum by ttaian 4. Pleased to meet you, Stefani 3. a Thanks, Nice meeting you and your colleague. 2 Complete this chart with a ob from the list that works toa for or with these people. 6 a Receptionist 4 Wstime to leave. See you soon Sales Rep Financial Ditector eure Human Resources Team Leade se caea Ae 2 Underline the best option in italics. ina DTS ap. ‘A "This is Piet. / How are you? He's my assistant. B *How do you do? / Nice to meet you too, Pleased to meet Sales Director 2s R__ me °R___D__bookkeepers ‘Am fine. And you an Ri Training Officer © "Do you know Franziska? / How do you do? Manager a yes D Yes! 5m fine. / Its good to see you again. LES i; © Yes, you to. “Nice meeting you. / How are - D I'mfine. And you? Facilities Manager R E Good morning, Ihave an appointment with Ms 3 Read these business cards and complete the business eS ei Anca EARS RR person's profile F "How da you do? / It's good tse you again, 'm Timo, Ludmilla’ assistant. 1 E Oh, Snice 10 meet you. / have a good journey Haruo Ogaua tr (oame) oe a oa 3. Complete this conversation with phrases from the list. My company i* Nice meeting you seeyousoon How do you do Peverasnewa p bsicoitts Doyouknow Bye Nice to meet you any name Have a good journey A Hello, Geraldine adore Souza a Bm? Vincene Receptionist a rationality a - andro, my colleague? PETROBAS (oy c Nice to meet you © Ourfight eaves soon,°________ Vince See uae | he (oame, B Yes, nice meeting youtoo, © mom ® (country) A Bye.and 3 andtma (om Be SA ir tirske | My company's” SCUTMAFRICA | (nationality) 78Language at work | To be | Possessives To be 1 Complete these sentences, questions, and answers, Form 1 he lalian? Positive: No, he. Hes Japanese. 1 an/'m a receptions. 2 they italian? You/We/They are/‘te Polish No, they They Patsh He/She/R 8/8 from Brazil 3 ___Mirelle Brazilian? Negative: Yes, she 1 am not /"mnot a team leader. 4 The company South African i's British You/We/They arenot /aren't Italian 5 We in Warsaw, in Poland He/She /I isnot isn’t from South Africa 6 they Technicians? Questions: Yes, they am 1 a Personal Assistant? 7 you a Personal Assistant? Are yous we/ they Brazilian? Yes.1 is he/she/it from taly? a Awad the CEO? Short answers: No, he He the Financial Director, Yes, 1 am aes 2 Underline the correct word in italies, he/she sit is 1 Thisis my department - Customer Service. Lawrie is a : a my /Hsboss > you/we/they arent. 2 She has an assistant and her / my name is Pauline. a Cpe Fe 3) Your Youdeskisnextto Paulie’s a A Are youa Financia! Director? B No, Im no. 4 Next to youis Harald and those are her /hisbiscutsen sd, ame his des from a client. a Oe ern 5 These eeer/eetesoy-—notte Personal Assistants. " A tsitan American product? B Yes, itis, 6 They have ther / my coffee machine in the HRitchen. tet am your my our are(xd) is(x3) he omy a a you-+ your hie Subject: my new company she ber Hi Abd, it its Here's the information aboutus: we our The name ofthe company is THexpress. It’ __a they + their computer company, 1 the CEO, and my four Use colleagues the technicians, Pascale is ‘To say who has or owns something $ personal patton. ‘have a personal sistant. Greta s my personal assistant. — oie is in Tunis butte customers nas has @company car. ls car's a BMW. in Spain We havea god team. Our team s very smal. Yolanda ”___the new sales rep. She "_ Spanish but French and English are very good. ‘Send me !?______phone number so we can meet. Regards Kashyar 792 | Practice file Working with words Business communication 1. Match 1-4 to a-d, then 5~7 to e-gto make sentences. 1. Put this conversation in the right order. 1 We employ 8 _ Hello, Can I book two meeting rooms at your hotel 2 We export to for March 10th please 3 We produce b Good morning. Holida ow can [help you 4 Customers buy © — Yes, of cou you give me your company name, pleas the Asian market Sorry. can you say that again. please? Yes, i's BHH Plastics. Can you give me the prc b... our financial services from banks ©... 6,000 people at our company, worldwide 4 please? ‘components for computers £ __ Yes, one small meeting room ¢ 5 We provide g — Yes. We have one small meeting room for €120 a ll day and the large conference room costs €200, develop : 2. Put the words in italics in the right order to complete snmunications the conversation from 1. f training for our sofware B Thanks. Can / m @-.. new technology for tel g . our products to supermarkets for two rooms? / don't but / sorry / we give special prices for one day, but I ean speak to the 2 Complete this crossword. B OK, thanks. Do you have Internet access in the meeting 7 A Yes / do / we . B Good, Can / confirm / you" i 5 my booking by email, please? A Sure. Con / me / give / you your email address? B It's Rafael lemand@bhh.com. A Can / that / spelt / yo B Yes, rackaced, dot, A Thank you 3. Choose the best answer from a orb. 1 MMW. Can Thelp you? ‘a Hello. Can | order two laptops, please? a. ‘commneny Znelionew sonnets Can you tell me your name, please? 2. This company sells houses and offices. (4, 6) 2 Can you give me the prices. please? 3 Banks provide us with services. fa Can you spell that? 4 Hotels and restaurants are in the industry b Yes, of course 5. Samsung isan ‘company. 3. Can you confirm by email, please? 6 Microsoft produces this. ‘a Sure, can you give me your email address? 7 Car production is part of the industry b Can you speak more slowly? 4 My name's Wiktoria Poslavski b Can you spell that, please? My phone number's 08392739. ‘a Tmsorry, but we don't do thi 'b Can you speak mare slowly, plea 80Language at work | Present simple 1. Complete these questions with the verb in brackets Then add a short answer. Present simp! Form 1A Xu you France? Positive: (expor) Subject + verb B Yes, we They work fr Vodafone 2A Ch f She works for Vodafone iG Sea Negative: xin xara te? (el Subject + do / doesnot + verb B Ye I don't / do not wor for . fedoesn't / does not wo aa ining Questions: (exit Do / Does + subject + ver Ne Do! / you / we / they work for Unileve 5A w sore than 10 nation Does he / she /t-workfort in our company? (employ Short answers: Men, woe ——_. J No+ subject + do / does / dont / doesn a ou products trom y Yes, do, ntry? (buy) B No,} does don't No, it doesn’. 2 Complete the email below with the correct form of the verbs from the list Ks 3 Careful: he / she / it No-son main verb in negative and 3 so prod 7 & question form 5 a 8 Spelling 5 Most verbs He / she / t+ verb+ To: Klaudagbmecz = He works, impos, els buys From: sfeld@bme.com N Verbs ending in -0,-ch 53h, He/she / t+ verb + es Subject: New customer information - She goes, watches, misses, washes. fies Hello Klauda 3 bs with consonant + y-replace the -y with ies Here's somie information about your new customer a Aoply + he apolies, ry + she tries, fy it les The company puter components it {800 people in Europe. Its head oft Exceptions: Have + has i Apeoguts Use most of fla with ther offices inthe UK, b thei factories in France and Italy ay. God luck with your meeting on Tue act ‘Totalk about general fac Glaxo produces pharmaceutical products BMW doesn’t provide financial services. Sent Do you produce electronics? No, I don't. I work nthe servi indus 3. Correct the mistakes. 1 You do work for Terranova! 2. We imports mast of our product kia doesn't works inthe auton 4. Does Jane work for HSBC? Yes, she d 5 Do you workin the re nt ind 6 Max doesn't develops software. He provides soft 7. Your company employs 500 people? a13| Practice file Working with words Business communication 1 Match countries a-Ito the regions they are located in. 1 Who says these phrases, the caller (C) or the 1 a receiver (R)? f bb Frans 1 — © Colombia 2 Cent tak a se 3 . ‘ ' 5 . 3 ou 6 ak Lena-Mavia. pl i Boe 2. Complete this dlalogue with questions fem the ist 1 Botswan 2 Complete the text with words from the list. c >P ne 3. Put the words in italics in the correct order to complete the dialogue. 3. Match the words from 2to these definitions " aLanguage at work | There is / are | Some / any There is / are Thereis/ there's / there isnot / there isnt + singular noun ‘There's a factory in Bling. There isn't an office in Africa There are/ there are not / there arent + plural nouns There are factories all over the world ‘There aren't any offices in Asia and Europe. Questions: Invert is / are and there Is there. factory in America? Are there offices Croatia? Short answers: Don't repeat the subject. A lsthere an office n Bahrain? A Are there alot ofemployees? 2B Yes theres. B No, there aren‘ Some / any Uae soe / en with lara nouns Some in postive sentences "There are some produts nthe dsrbution centre ‘Any in negative sentences and questions There aren't any products in the sales office Are there any manogers inthe technical centre? 1. Read this information and complete the questions and In Cairo Conference & Near to Conference & Exhibition Center Exhibition Center 1200 parking spaces Shops Chinese garden Banks S-star hotels Airport 3 large meeting rooms Restaurants 1 Ae there any restaurants in the Conference Center? Yes, 2. Are there any shops in the Conference Center? 3 hotels near the Conference Center? 4 Isthere a bankin the Conference Center? meeting rooms? 6 7 Isthere an airport near the Conference Center? parking spaces? 2 Complete this email with some / any or a / an. Dear Brioni, ‘Our visitors arrive on Thursday. Please check we have ‘everything ready. Foon: ‘There are "____ drinks n te meeting room — are there biscuits? There a sandwiches for lunch, but there is restaurant near the office. MEETING ROOMS: There's ‘and paper. There lsat video projector and pens ~ laptop and there isn't Wireless connection ARRIVING: Are there ” vem? There are Thanks 3 3 Tick parking spaces in the carpark for name cards for them and Info pack about the company at Reception, (V) the correct sentence, a orb. There are three factories in Europe and one in Asia, hes 's three factories in Europe and one in Asia, ‘here aren't any sales reps in China re any sales reps in China. rhere are some managers in the technical een some in head office. uoe007 | € a1y a2NseIg There is some managers inthe technical centre and some in head office There isn't some distribution centre in Britain. There isnt a distribution centre in Britain, Thete isnt any sales office in Duba 1 Are there a computer programmer here? ere isn't a sales office in Dubai Are there any computer programmers here? Is there a receptionist inthe technical centr’ Is there a receptionist inthe technical centre? Ves, Is there a car park at the distribution centre? Ye Is there a car park at the distribution centre? No, 3334 4 | Practice file Working with words 1. Complete these instructions with words from the list. 1 Touch the to choose your options. 2. Enter your and you are connected 3 For 25 copies, key in 25 and press the green 4 Can recharge my here? I need to make a call 5 Click on the and go to Settings. 2 Match the instructions in 1 to the equipment. a. Laptoy mobile phone ticket machine 3. Match 1-7 to a-gto complete these instructions. 1 Tomake coffee, flit with water and switeh 2 To get money from your bank and key — 3 Tobook the 4 To find the document, click 5 Don't forget to swit 6 Acthe hotel, put 7 You need a password to connect a... in your personal number be ... off the photocopier when you've finished, onthe icon “open fle’ 4. ..on the machine € .. inyour card to open the bedroom door ‘ ur network onto the website and find the flight you want Underline the correct words in itatics. dit card, then k J choo 1 Touch /Inse push / touch th / Key in your ¢ ticket ‘Switch on / Log on / Click on your PC and touch / connect / 3. Touch / Click on / Switch off the icon, then connec key in / insertto the Interne 4 Logonto / Enter / Press the green button to make the Business communication 1 Complete these four conversations. A Can you 'g m, ah B Sure Ae k h t put these photos onto CD-ROM. I'm * copy them for Bob © Canyouh n ? D Yes, *o. cH 4 I send a fle to Sandy? D Let me see. E Doyou “wah. F That Sw ». & don't know how to log on. G I'm trying to download a document. H Can 12h__? G oh", p. H Click on that icon and 2_ Put these dialogues in the right order, Aas b I've gota problem. I'm trying to book a fight on the Internet, but it doesn't work € — John, ean you help me? 4 — Yes, but I don’t know how to enterit @ — Doyouhave a username for he website? f __ Click on here, then key iti B a That would be good b— What's the problem? © — How do print this document? 4 —_Letme € —— Are you OK Galina? Do you want a hand? 3. Underline the best response in italics 1 A Doyou That would be good. / Yes, ofcourse it ahand Can y me hand? Yes, please. / Sure fou help me? Yes, ofcourse. / That would be good Can Ihelp? Yes, ofcourse. / Yes, pleaseLanguage at work | Adverbs of frequency | Questions 1. This chart shows the number of days the employees were late for work last month, Complete the sentences Form about the employees using the words in the list. "The adverb of frequency goes before the main verb, Inever work 10 hours a day, He always takes a break Adverbs of frequency The adverb of frequency goes after the verb be. Jam never ate He is always late You are sometimes sick & Use ‘To describe how often / regularly someone does something e —— s0v 100: Questions (present simple) ‘ < tw Form ‘Question word + do / dows + subject + verb phrase 1 Peat — bens ei Who do you work fer? 2 Sandrais late for work What does she do? 3 Zorani late for work Where do they ve? 4 Vineenz i late for work See also Practice file 2 fr other question forms in the present 5 Rand: late for work, slrmple 6 Rafaelis late for work Meaning ‘To ask about: The way / method How do you rave 1 work? By rin 2. Put the words in italisin the right order. 1 She / break / takes / always / a ¢ 10 o'clock, ouyral | » ay aoNndeIg People / the company you work for F Thartnmentata*doaTuak Who does se work for? Pils pede meat a. General information a: Pragya aay PG _ Sg What do they do? They sel electrons 5 We fintsh / work / sometines e Frequency at 16.00 How often does he ake a holiday? Once a yar 6 He’ / late / for / work / often A place Where do you wot? I Stngapore 3 Match questions 1-6 to answers a-f “Tid 1. When do you have lunct Why do they beth company? The pay is very good 2. How often do you goto work by train? Atime 2 What does your company a? When do we tart work? At 800 4. Who do you work with? — 5. Where do you take a break 6 Why do youlike your job? — a Tusually goto the canteen fora coffe b At 2 iclock. Never, always drive Ihave three colleagues in my team, £ Itdevelops software