Professional Documents
Culture Documents
Balanced Score Card
Balanced Score Card
Strong 3.0 4.0 High 1 3.0 4.0 Medium 4 2.0 2.99 Low 7 1.0 1.99 8 9 5 6 2 3 Average 2.0 2.99 Weak 1.0 1.99
y Market Penetration: Market share of the Neighborhood markets, and Sam s club need to be increased by increasing the variety of items supplied, studying the appropriateness of the products relative to locations and increasing the advertisement through hiring more professional consultants. y Market Development
Entering new geographical area through more stores according to the need and size of each market
Question mark: Sam s Club(market development, Market development, Prod uct development), internet retailing(market penetration) Stars: Supercenters(Market development), discount stores(Market development) Cash cows: (neibouhood arkets) Maintain strong position as long as possible then product development then retrenchments
Perspective Finance
objectives
Increase sales -Increase income earning -Increase profit -Increase capital -Achieve positive employee climate
Measure
Net sales -Net income -Net profit -Return on Capital -Improve salary & benefits
Target
15% 20% 20% 15% Effective com. &ben system compared to the rivals 40% 10%
Weight
-Turnover
10% than last year 30% better than last year Decease by 20% than last year 4 times per month In more 2 states By 10% than last year Open new stores in 5 countries in middle east Zero
- Increase customer satisfaction -Enhance service delivery - Friendly shopping experience - Sustain environmental responsibility - Internet retailing - Expand markets
Customer
- Monthly product quality satisfaction survey - Number of delay delivery complains - Re-visits of same customers - Enhance solar energy - Increase internet profit return - Internationally
Internal process
- Shortage record
- Minimize expenditure