Quality Assurance

Quality Principle
Implement a quality first environment by ensuring the best product and service quality through: Reliable on-time performance Delivering the best value Achieving overall competitiveness

Employee Empowerment
RECRUITMENT
Strict requirements

TRAINING
Examinations and certifications

EMPOWERMENT
External overseas and local training

Benchmarking
Top-of-the-line technology Three Sigma Internal benchmark
Invest on machines Meet customer requirements

99.73% accuracy

98% target yield Usually yield 99%

Three Sigma
Three Sigma s 99.73% accuracy (2,700 dppm) vs Six Sigma s 99.9997% accuracy (3.4 dppm) Natural Variations: Inherent defects of machine Characteristics of materials used

Continuous Improvement
Biannual Internal Audits
Statistical Control Processes Find room for improvement

8D (Eight Disciplines) Problem Solving Process

Just-in-Time
FIFO Virtually no inventory Scheduling based on capacity Continuous process flow

Recommendations
SHORT TERM: Sustain competitive advantage of delivering quality products LONG TERM:
98% Target Yield Three Sigma Six Sigma Zero Defects

Statistically,
20,000 dppm 2,700 dppm 3.4 dppm 0 dppm

Recommendations
Through religiously maintaining their machines to reduce inherent defects of machines investing in new technology to increase efficiency investing in R&D to come up with preventive and corrective measures for their processes