Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Nhm thc hin: Bi Xun Th Hong Vn Trung Dng c Cng V Quang

I. t vn
Mc tiu kho st: kho st mt ca hng bn hng c nh hoc trung bnh.

I Hin trng ti ca hng

- Nhp:
Ngun hng nhp v ca ca hng ch yu qua 2 mi chnh l: Nhp hng trc tip t cng ty hay x nghip sn xut ra sn phm ca hng cn(c ha n chng t ban giao hng ha, tin v cc giy t i km sn phm khc y ) Nhp hng gin tip thng qua cc ngi giao hng(a phn khng c ha n giao hng,tin v cc giy t khc da trn lng tin gia ca hng v ngi giao hng l chnh) cc thng tin giao hng ch c lu trong mt giy t n gin gm cc thng tin chnh nh tn hng, s lng, n gi, tng gi tr. Mc tiu hng nhp: Cc mt hng c tiu thu mnh trong k(theo thng). Cc mt hng hp th hiu. T cc ngun nhp c gi thnh nhp thp. Cc mt hng ca cc c s sn xut hay ngi giao hng c lng sn phm li t. Cc yu t ca sn phm c ch ca hng kim tra l: S lng ca sn phm. Cht lng ca sn phm. Loi sn phm. Gi thnh ca cc sn phm v cp nht s thay i v gi nhp. Xem xt cc thng s k thut. Cc giy t i km ca sn phm. Cc thng tin v s lng, cht lng, gi nhp, ni nhp c lu vo s theo di hng. Ha n nhp hng theo mu bng 2.1.

- Xut:
Theo th thc trao nhn tin hng trc tip ti ca hng gia khch hng v ch ca hng khng c s thng k cc sn phm xut ra(a phn khng c ha n bn hng nu c th ha n bn hng c in vo mu sau bng 3.1). Trang 1

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Cc yu t c kim tra trc khi xut l: S lng, cht lng, loi hng. Cc thng s k thut ca sn phm. Cc ch , c im ca sn phm. Hon thin cc giy t i km ca sn phm. Thu ca sn phm da trn cc thu c nh vo ca hng theo mu 4.2. Cc khch hng n hng u c lu trong s n. Cc sn phm sau khi c bn i s c thay i li s lng trong s theo di hng.
-

Lu theo di hng:
Cc thng s v s lng, lng hng tr li ca cc sn phm trong theo di hng u c lu li trong s theo di hng. Cc thng s thng c ch ca hng thng k: Cc mt hng bn chm. Cc mt hng tn theo di hng qu lu. Cc mt hng b tr li hay bo hnh qu nhiu V ca hng a phn l khch quen nn v khch hng u c ch ca hng nh(ty theo mi khch hng c s u i khi mua hng khc nhau). Cc yu t c thng k: Cc yu cu ca khch hng v cc loi sn phm. Cc mt hng hp th hiu. Tng hp cc khch hng quen ca ca hng.

- Khch hng:

II.

u, nhc im ca phng thc hot ng c ca ca hng

- u im:
Ca hng hot ng nhanh tch cc trong cc hot ng nhp, xut hng ha. Cc yu t c kim tra trong cc yu t nhp, xut, khch hng, hay theo di hng kh y . Do vic xut, nhp hng ha a phn u da trn lng tin tng gia ca hng v ngi giao hng cng nh ca ca hng v khch hng nn vic nhp hay xut hng kh m bo. Cc thng tin c bn v sn phm u c lu trong mt gc d liu l s lu theo di hng tin trong vic tra cu.

- Nhc im: + Nhp hng

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Nhp hng thng qua ngi giao hng khng c cc giy t cn thit chng t hng giao m bo cht lng, khng c s ging buc gia ca hng v ngi giao v vic chu trch nhim v sn phm. Khng lu li c cc c s sn xut no thng hay c hng b li,mt s cc thng tin khc v sn phm hay khng c lu li nn vic tm kim v cc thng tin ny mt s lc gp kh khn. Cc thng tin v sn phm thng thay i khng c chun quy nh lm cho s theo di hng khng c mt chun chung nn lm cho vic tra cu tr nn kh khn. + Xut hng Hng ha c bn giao theo th thc trao i trc tip khng c ha n ny thng khng kim sot c mt hng no l ca ca hng mnh bn ra, c im ca loi hng mnh bn cho khch hng s gy nh hng ti vic bo hnh hay cc vn sau khi bn giao sn phm. + Lu theo di hng Cc thng tin nhp vo thng thay i khng c chun quy nh lm cho s theo di hng khng c mt chun chung nn lm cho vic tra cu gp kh khn. + Khch hng Khng kim sot c lng khch mi n vi ca hng. Khng nh gi c cc khch hng tim nng cho ca hng. Khi sy ra trc trc v sn phm ca khch hng mi th rt kh trong vic kim tra sn phm hay cc ra cc u i cho lp khch hng mi ny. + Cc yu t tuy c nh gi kh nhng li khng c lu li nn khng th xem li khi cn.

III. Mc tiu v phng n gii quyt( khc phc cc nhc im ca ca hng)

khc phc cc nhc im ca m hnh hot ng c ca ca hng ta phi phn chia h thng hot ng ra cc bc sau: a. Qun l danh mc:
Cc danh mc cn qun l: Khch hng. Hng. Nh cung cp hng. Danh sch khch hng c nhp vo gm cc thng tin sau: Tn khch hng. a ch. Trang 3

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

S in thoi(nu c). Bng mu danh sch 1.1 Danh sch hng c nhp vo gm cc thng tin sau: Tn hng. Loi hng. n v. S lng. Gi nhp. Gi bn. Ghi ch. Bng mu danh sch 1.2 Danh sch nh cung cp hng c nhp vo gm cc thng tin sau: Tn nh cung cp. a ch. S in thoi. Bng mu danh sch 1.3
b.

Nhp hng:
Nhp hng t ngun cung cp l ngi giao hng hay l c s sn xut u c nhp vo mt mt khung quy nh mang y thng tin v sn phm nhp(theo mu ha n nhp( mu 2.1). Cc thng tin in vo y c ly t danh sch hng, nh cung cp, v t theo di hng nu c xut hin mt hng mi hay nh cung cp sn phm mi th cc thng tin v sn phm v nh cung cp s thm vo theo danh sch (bng 1.2 v bng 1.3). Cc thng tin c nhp vo cc bng ni trn c lu li qua s theo di nhp hng nh k (bng 2.2). V sau khi nhp s lng ca tng mt hng s c thay i trong s theo di hng bng 4.0 thng tin hng c lu kho hng no u c lu trong bng ny thng qua thng tin cc kho ca bng kho bng 4.1 .

c.

Xut hng:
Khi giao hng nhn vin giao hng s in y thng tin v giao dch vo ha n mu(bng 3.1). Cc thng tin v sn phm c tm danh sch (bng 1.2) gii thiu cho khch hng cc thng tin v khch hng mua hng s c tm trong danh sch khch (bng 1.1) c th c cc u i cn thit. Nu c xut hin khch hng mi thng tin v khch s thm vo theo danh sch (bng 1.1). Thng tin v hng tr li cng s c kim tra da vo bng 3.1 v c lu vo s theo di hng bng 4.0.

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Cc thng tin c nhp vo cc bng ni trn c lu li qua s theo di xut hng theo nh k (theo mu bng 3.2) c nhng quyt nh trong cc sn phm kinh doanh sp ti cng nh phng thc hot ng ca ca hng. Thu ca cc sn phm c nh ra t cc ha n thu ca ca hng bng 4.2 Khi xut s lng ca tng mt hng s c thay i trong s theo di hng bng 4.0

d.

Thng k, bo co:

Mi thng s u c tm kim dng. Cc thng s c thng k l: Danh sch khch hng mua nhiu nht c thng k da vo danh sch xut. Danh sch nh cung cp sn phm t b li nht da vo s theo di hng v danh sch hng ha. Danh sch mt hng bn chy nht thng k da vo danh sch xut. Danh sch mt hng b li nhiu nht da vo s theo di hng v danh sch hng ha. Danh sch mt hng tn theo di hng nhiu nht da vo s theo di hng. Cc thng tin ny rt cn thit i vi ca hng.

IV. Xc lp d n
1. Ln k hoch
Vic cn lm: Theo di hot ng ca ca hng (thi gian t 2-3 ngy). a ra cc nh gi v cc cch thc gii quyt cc vn tn ti trn ca hng(thi gian thc hin 2 ngy). Tm hiu cc bng biu ca ca hng(thi gian thc hin 3-4 ngy). To lp cc s lung d liu(thi gian thc hin 3 ngy).

V. Kho st
1. Mi trng
Bi ton qun l ca hng bn hng c nh ny c vn hng bi ch ca hng v nhn vin bn hng v trong mi trng bn hng trc tip VI. C cu t chc: Ch ca hng. Nhn vin bn hng. VII. Chc nng nhim v ca tng v tr: Ch ca hng: Chu trch nhim kim k hng ha nhp vo c v s lng, cht lng km theo cc thng tin v sn phm nhp vo v vy ngi ch ca hng s tham gia trc Trang 5

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

tip (thm, sa, xa, tm kim, thng k )vo cc thng tin ca danh sch nhp hng Chu trch nhim gim st vic xut hng ca ca hng ngi ny s kim tra thng qua bng thng k cc ha n bn hng trong thi gian nh k v c th thay i mi thng tin. Kim tra cc thng tin tng hp c ra chin lc pht trin. Chu trch nhim trong vic nhp xut sn phm ra v vo theo di hng. Ngi ch ca hng ny s lm trc tip trn thng tin bng theo di hng bng 4.0. L ngi c xem v v thay i cng nh thm mi mi thng tin trn h thng. Nhn vin bn hng: Ngi ny ch c php tm kim cc thng tin v sn phm trong bng theo di hng bit thng tin trung v sn phm bn ra(s lng, cht lng, xut s, loi, m hng ). Cc thng tin ny s c nhn vin bn hng s l trc tip(thm, sa, xa) trn ha n bn hng (bng 2.1)sau khi bn giao sn phm th c nhim v thm vo bng thng k ha n bn hng nh k bng 3.3(ch c thm, sa, xa mi). Nhn vin bn hng c nim v nhn li cc sn phm b li v tham gia trc tip vo bng 1.3 da trn cc thng tin c c t bng theo di hng in vo bng ny. Cc thng tin trung: Thng tin trong bng theo di hng gm cc thng tin m hng, tn hng, s lng cn, cht lng, xut s. VIII. H thng: Tnh nng: Cc thng tin bn hng cng nh nhp hng c kim k rt chun xc cc sn phm ra v vo u c kim sot ton phm. Bt k mt giao dch no cng u c cc ha n chng t chun ca ca hng l m bo. Cc thng tin bn hng c cp nht r rng gip cho vic kim tra v gim st ca ca hng hon ton d dng, trnh tht thot. Cc thng tin cn thit trc khi c bi ton c thng k rt c ngha vi ca hng nh khch hng no l tim nng cho ca hng, cc khch hng lu di ca ca hng, c s sn xut no hay b li, quy ch cho cc sn phm ra sao..v.v...y l mt mt mnh ca h thng gip ca hng lun nhp c mt hng c cht lng tt v c cch thc giao tip vi khch hng hp l.

2. Kho st nghip v ca bi ton

Bi ton s gii quyt cc nghip v sau: Qun l danh mc Trang 6

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Ha n bn l Ha n nhp Ha n nhp Nhp hng 1.C ha n Danh mc khch hng(bng 1.1) Danh mc hng ha(bng 1.2) Danh mc nh cung cp sn phm(bng 1.3)

Lp phiu nhp(bng 2.1) 2.Ngi giao hng Xut hng 1.Khch hng
lu

S theo di hng (bng 4.0) S nhp(bng 2.2)

sa

Lp ha n bn(bng 3.1)

sa

S theo di hng (bng 4.0)

2.Bin lai thu Thng k, bo co 1.Ha n bn 2.Ha n nhp 3.S xut 4.S nhp 5.S theo di hng

lu

S xut(bng 3.2)

Cc danh sch thng k

3. Cc biu mu
3.1 Bng biu mu ca nhp hng STT Tn khch in thoi a ch

Bng 1.1: Bng nhp danh sch khch hng.

M hng

Tn hng

Loi

n v

Ghi ch Trang 7

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Bng 1.2: Bng nhp danh sch hng.

M ncc

Tn nh cung cp

in thoi

a ch

Bng 1.3: Bng nhp danh sch nh cung cp sn phm.

Bng 2.1: Bng nhp hng.

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Bng 2.2: Bng mu d liu s theo di nhp.

Bng 3.1: Bng xut hng.

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Bng 3.2: Bng mu d liu s theo di xut.

M kho

Bng 4.0: Bng mu d liu s theo di hng. a ch Tn kho

Hnh 4.1: Bng mu kho hng

Bng 4.2: Bng mu thu. Trang 10

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

IX. Cc s lp c sau khi kho st

Ta c ca hng cn qun l cc danh sch nh hng ha, khch, nh cung cp. ->Ta cn lp ra chc nng qun l danh mc bao gm cc thng tin chung l: khch hng, hng, nh cung cp. Cc cng vic chnh ca ca hng bao gm: Nhp hng Xut hng Qun l hng trong kho Ta lp ra cc chc nng tng ng qun l l: Qun l nhp hng. Qun l xut hng. Qun l hng. Chc nng qun l nhp hng bao gm nhp hng vo ca hng v in ra phiu nhp nhm to s ging buc chu trch nhim i vi sn phm ca ngi cung cp sn phm. ->Cc nhim v cn c trong h thng nhp hng bao gm: Nhp In phiu nhp Chc nng qun l vic xut hng bao gm cc cng vic xut hng, in phiu xut khng nh sn phm ny l ca ca hng bn ra thun tin trong vic bo hnh cho khch hng ngoi ra vic xut hng cn bao gm cng vic bo hnh v vn chuyn. ->Cc nhim v cn c trong h thng xut hng bao gm: Xut. In phiu xut. Bo hnh. Vn chuyn. Cc thng tin ca ca hng cn phi c tm kim v thng k nhng ngi c nh hng ti h thng c th xem cc thng tin cn thit.Ta cn to lp chc nng tm kim v thng k. T phn tch trn ta c s phn cp chc nng sau. Trang 11

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

1.

S phn cp chc nng

Hnh 1.1: S phn cp chc nng. 1.1 Qun l danh mc a) Mc tiu

Chc nng qun l danh mc l bao gm qun l cc thng tin v hng ha, nh cung cp v khch hng. C cc chc nng thm, sa, xa, tm. Chc nng ch lm vic vi cc thng tin y . Cc thng tin ny s uc truy xut trc tip h tr cho vic nhp hng xut hng thun li v nhanh chng.

b) u vo
Vi thng tin khch hng c ly t ha n xut (mu phiu 3.1), mt khc ban u c ly t vic hi trc tip khch hng v c cp nht trc tip trn giao din ca chc nng. Vi thng tin v hng c ly t phiu nhp ca ca hng (mu phiu 2.1) Vi thng tin v nh cung cp c ly t phiu nhp ca ca hng(mu phiu 2.1)

c) u ra
Cc thng tin v khch hng c lu vo ngun d liu khch hng Cc thng tin v hng c lu vo ngun d liu hng Cc thng tin v nh cung cp c lu vo ngun d liu nh cung cp

1.2 Qun l nhp hng a) Mc tiu

To lp ra chc nng ny d dng trong qun l vic nhp mt cch chnh xc v chi tit v in ra phiu nhp nhm to s ging buc chu trch nhim i vi sn phm ca Trang 12

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

ngi cung cp sn phm. Cc d liu c nhp vo y c trc tip x dng to lp ra danh sch nhp theo di theo nh k. Gip cho ca hng d dng theo di vic nhp hy rt ra xu th hng ha v cc nh gi khc. C cc chc nng thm, sa, xa v tm kim.

b) u vo
u vo ca chc nng ny l phiu nhp ca ca hng(biu mu 2.1), s kho(mu 4.0), v c s ca danh mc lp c v hng ha v nh cung cp

c) u ra
u ra ca chc nng ny l nhp vo c s d liu nhp

1.3 Qun l xut hng a) Mc tiu

Nhm n gin ha chc nng bn hng ny v in ra phiu xut ca ca hng xc nh xut x ca sn phm do ca hng mnh cung cp phc v cho cng vic bo hnh. Xc nh cc yu cu vn chuyn, bo hng. C cc chc nng thm, sa, xa v tm kim.

b) u vo
u vo ca in phiu xut v xut l ha n xut(mu 3.1), s kho(mu 4.0) u vo ca bo hnh bao gm: ha n xut(mu 3.1) ca ca hng, s theo di hng (mu 4.0). u vo ca vn chuyn l ha n xut(mu 3.1)

c) u ra
u ra ca qun l xut l hai c s d liu l xut v bo hnh

1.4 Qun l hng a) Mc tiu

Qun l cc thng tin chung v hng ha hin c trong ca hng(kho)nh: s lng, gi nhp, gi xut. Cc mt hng c thi gian trong kho lu s c lu vo danh sch tn kho. C cc chc nng thm, sa, xa v tm kim.

b) u vo
u vo ca chc nng ny l phiu nhp(mu 2.1), phiu xut(mu 3.1), danh sch bo hnh

c) u ra
C s d liu qun l hng ha v qun l tn kho

1.5 Tm kim, thng k a) Mc tiu

Gip ngi dung nhanh chng tm thy nhng thng tin m h cn tm. Trang 13

Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

b) u vo
u vo ca chc nng ny l tt c cc c s d liu lp c t cc chc nng trn

c) u ra
Danh sch cc thng v cc mt khc nhau m ngi dng cn tm

2. S lung d liu

Hnh 2.1: S ng cnh.

Hnh 2.2: S mc nh.

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Hnh 2.3: S mc di nh ca ql danh mc.

Hnh 2.4: S mc di nh ca ql nhp hng.

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Hnh 2.5: S mc di nh ca ql xut hng.

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Hnh 2.6: S mc di nh ca ql theo di hng.

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

3.

S lin kt tp thc th

Khch hng Stt Tn khch a ch

Hng M hng Tn hng n v Loi

n
c S lng n gi Thu c

Nh cung cp M ncc Tn ncc a ch ST

Thu c c S lng Gi nhp Gi xut S lng n gi

Thu c

1 n
Ha n xut S n xut STT Ngy lp

Theo di hng M theo di hng a ch Tn theo di hng

Ha n nhp S ha n M ncc Ngy lp

Hnh 3.1: S lin kt tp thc th

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Khch hng Stt Tn khch a ch

Th ng k

Hng M hng Tn hng n v Loi

n 1
Th ng k

Nh cung cp M ncc Tn ncc a ch ST

1
c Theo di xut S lng n gi Tn g hp

1
Theo di nhp S lng n gi

Thu c

1 n
Ha n xut S n xut STT Ngy lp

1
Tn g hp Ha n nhp S ha n M ncc Ngy lp

Tn g hp

Theo di hng S lng Gi nhp Gi xut

n
lu

1
Theo di hng M theo di hng a ch Tn theo di hng

Hnh 3.2: S lin kt tp thc th mc hn ch

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

Hnh 3.2: S lin kt tp thc th chun ha

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Project: Qun l ca hng bn hng c nh Ngy bt u: 21/02/2008 Ngy kt thc: 04/03/2008

X. Thit k chng trnh v mt bo mt modul 1. From chnh

2. ng nhp

i mt khu

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Thm ngi dung

3. Nghip v Nhp hng

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Xut hng

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4. Danh mc Hng ha

Nh cung cp

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5. Bo co Nhp hng

Xut hng

Tn kho

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Doanh thu

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6. tr gip

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