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    Strategy Map and Focus

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    aialosangeles
    The document outlines the City of Los Angeles' development services strategy map. The strategy focuses on making LA the best place to live, work, and visit through accountability and transparency. It aims to achieve this through updating policies and codes, streamlining environmental review processes, improving public outreach and communication, enhancing customer service, restructuring departments and staff, implementing process improvements, and investing in new technology.

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    Strategy Map and Focus

    Uploaded by

    aialosangeles
    272 views1 page
    The document outlines the City of Los Angeles' development services strategy map. The strategy focuses on making LA the best place to live, work, and visit through accountability and transparency. It aims to achieve this through updating policies and codes, streamlining environmental review processes, improving public outreach and communication, enhancing customer service, restructuring departments and staff, implementing process improvements, and investing in new technology.

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    The document outlines the City of Los Angeles' development services strategy map. The strategy focuses on making LA the best place to live, work, and visit through accountability and transparency. It aims to achieve this through updating policies and codes, streamlining environmental review processes, improving public outreach and communication, enhancing customer service, restructuring departments and staff, implementing process improvements, and investing in new technology.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    272 views1 page

    Strategy Map and Focus

    Uploaded by

    aialosangeles
    The document outlines the City of Los Angeles' development services strategy map. The strategy focuses on making LA the best place to live, work, and visit through accountability and transparency. It aims to achieve this through updating policies and codes, streamlining environmental review processes, improving public outreach and communication, enhancing customer service, restructuring departments and staff, implementing process improvements, and investing in new technology.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    of 1

    City of Los Angeles: Development Services Strategy Map

    Focus Vision for Our Communities: LA best place to live, work, and visit Accountability: Transparency/ Predictability

    Strategies/Action Plans Our Communities World Class City/ Quality of Life


    Crossing the Finish Line Community Plans Shaping the City

    Economic Sustainability/ Accountable Development

    Policies, Procedures, & Codes


    Resolution of Conflicting Conditions Zoning Codes

    CEQA
    Update of City CEQA Guidelines Update of Environmental Thresholds Streamlining of Environmental Review Processes/Procedures CEQA Training Program Framework for EIR Analysis for Specific Community Plans

    Communication/ Public Outreach


    Development Reform Outreach Public Information Function Across Departments Education of Stakeholders, including Commissioner Training

    Timely/ Complete Response Internal Enhancements


    Process

    Improvements
    Customer as the Courier Paper Intensive Processes B-Permits Performance Measurement: o Backlogs o Handoffs

    Customer Service Culture


    Development Services Case Management Customer Service Plan Training Morale Lead Department Structure, Staffing, & Facilities

    Structures/ Staff Alignment/ Facilities

    Process Improvements

    New Consultation Services Implementation Improvement Teams (IITs) Process Roadmaps Application Forms/Case Files Letters of Decision (LODs)

    Work Culture/ Training Enabling Tool/ Technology Technology/BuildLA


    Enterprise Service Bus for Service Oriented Architecture City-wide Portal Permitting and Enterprise Software Upgrade Electronic Submission/Document Management

    Technology

    Fiscal Viability

    Technology Investment s

    Finance Fees
    Full Cost Recovery Strategy Payment Simplification/Cashiering

    | Prepared by KH Consulting Group For Discussion Only

    Draft

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