EMPLOYEE WELFARE MEASURES Introduction: The basic objective of the staff welfare scheme management is to uplift the physical,

mental and economic conditions of its employees in order to get the best out of them in addition to fulfilling the social responsibility cast upon the organization. It is a fact that the Industrial progress of the country depends on its committed labour. In order to get the best out of a worker in the matter of reduction working conditions require to be improved to a greater extent to achieve the objective of maximization of utilization resources the workers should at least have the means and facilities to keep himself in a state of health and efficiency. The work place should provide reasonable amenities for the essential needs and worker should also be equipped with the necessary technical training and a certain level of education. Labour welfare is broad term covering social security and such other activities as medical aid, creche, canteens, recreation, and housing, adult education arrangements for the transport of labour to and from the place of workplace.

CONCEPT: The subject matter related to Employees welfare and related terms have been explained. The term labour welfare is flexible and elastic and differs widely with time, regions, industry, country, social values and customs, degree of industrialization, the general socioeconomic development of the people. It is also moulded according to the age, group, sex, socio-cultural background marital status and economic status and educational level of the workers in industry. Welfare measures are a three dimensional concept like total, social and relative. The "total concept " of welfare is the achievement of a desirable state of existence involving physical, mental and moral and emotional. The "social concept" of welfare involves the well being of an individual and harmonious relationship he establishes with his primary group-his family, his working group - his colleagues, superiors and subordinates. The "relative concept" of welfare involves relative to time, place and person. Need for Labour welfare: The need for the labour welfare measures arises because of the nature of the industrial system, which is characterized by two basic factors: The conditions under which work is carried on are not congenial for health. When a labour joins an industry, he has to work in an entirely strange environment, which create problems of adjustment.

 According to labour investigation committee "The provision of canteens" improves the physique. "Entertainments" reduce the incidence of serious accidents "Medical aid & Maternity and child welfare" services improve the health of the workers and bring down the rates of general, maternal and infantile mortality. "Educational facilities increase their mental efficiency and economic productivity". CONSTITUTIONAL PROVISIONS:

Article 41:

"The state shall, within the limits of its economic capacity

and development, make effective provision for securing the right to work, to education and to public assistance in case of unemployment and in other case of underserved want".

Article 42: "The state shall make provision for securing just and humane conditions of work and for maternity relief"

Article 43: "The state shall endeavour to secure by suitable legislation or economic organization or in any other way to all workers, agricultural, industrial or otherwise work conditions of work ensuring a decent standard of life and cultural opportunities and in particular, the state shall endeavour to promoter cottage industries or co-operate basis in rural areas.

Objectives of labour welfare measures are: a) ECONOMIC: To increase their efficiency and effectiveness so that they can perform better in different work situations; keep them contended and reduce the chances of conflict. b) HUMANISTIC: To treat them as normal human beings by providing

basic facilities and amenities. c) CIVIC: To develop a sense of responsibility dignity of labour and

participatory culture among them. Principles of adequacy of welfare: Principle of adequacy of welfare: Labour has a right to adequate wages. But high wages alone cannot create healthy work environment. A combination of both - wages and welfare measures would improve workers satisfaction, morale and motivation. Principle of the social responsibility of industry: Industry has an obligation or duty towards its employees to look after their welfare. Labour welfare is highlighted as a state policy in the directive principles of Indian constitution. Principle of Efficiency: Employees accept the responsibility for implementing such labour welfare measures which they consider will increase their efficiency.
4

Principle of re-personalization: This principle emphasizes the development of human personality as the aim of welfare measure. Necessary to implement Intra mural and extra mural welfare services are implemented. Principles of totality of welfare: In this the necessity of labour welfare must be felt and convinced by all levels of management. This requires reduction, retraining and re-orientation of managers at all levels. Principles of integration and co-ordination: The co-ordination approach is essential through out the organization so that fall benefit is derived out of welfare measures. This is through systems approach where organization consists of subsystems integrated together as one whole system. Principles of participation: It highlights the democratic principles of mutual consultation example; committees for canteens, sports etc. Principles of responsibility: Both employees and employee are responsibility for labour welfare. Trade union leaders as the workers representatives must play a positive role they must cooperate with management to provide essential welfare measures without hampering the economic viability of the establishment. Examples are union participation in committees like canteen committee of welfare measures. Suitable
5

MIS can be installed success or this process can periodically evaluate failure, accountability of failure can be fixed. Principles of timeliness: Welfare measures must be provided in time and when needed most; untimely assistance is not only wasteful but antagonizes the workers. This requires proper planning and control. The other objectives of labour welfare: To give expression to philanthropic and paternalistic feeling To win over employees loyalty and increase their moral. To combat trade unionism and socialistic ideas To buildup stable labour force, to reduce labour turnover and absenteeism To save oneself from heavy taxes on surplus profits To earn goodwill and enhances public image To make recruitment more effective

DEFINITION: The term employee welfare, labour welfare or workers are related terms. Employee welfare is defined as "The voluntary efforts of the employees to establish with in existing industrial system and sometimes living and cultural of the employee beyond that which is required by low, the custom of the industry and the conditions of the market. The labour investigation committee has defined employee welfare as "anything done for intellectual, physical, moral and economic betterment of the workers whether by employees by government or by other agencies over and above what is laid down by law or what is normally expected on the part of the contractual benefit for which workers may have bargained. International Labour Organization (ILO) report refers to labour welfare as: Such services, facilities and amenities as may be established in or in the vicinity of understandings to enable the performs employed in them to perform their work in healthy, congenial surroundings and provided with amenities conducive to good health and high morale". Feature / characteristics of labour welfare: It is the work, which is usually undertaken within the premises or in the vicinity of the undertaking for the benefit of the employee and the members of his family. The work generally includes those items of welfare, which are over and
7

above. What is provided by satisfactory provisions or required by the custom of the industry or what the employee expects as a result of a contract of service from the employees. The purpose of providing welfare animates is to bring out the development of the whole personality of the worker .his social, psychological, economic, moral, cultural and intellectual development to make him a good worker, a good citizen and a good member of the family. These facilities may be provided voluntarily by progressive and enlightened entrepreneurs of their own accord out of their realization of social responsibility to labour or statutory provisions may complete them to make these facilities available or there may be there may be the government or trade unions may undertake them if they have the necessary funds for the purpose. Labour welfare is a very broad term covering social security activities as medical aid, creches, canteens, recreation, housing, adult education, arrangements for the transport of labour to and from the work place. It may be noted that not only intra-moral but also extra-moral, statutory as well as non statutory activities undertaken by any of the three agencies- for the physical and mental development of a worker. The Committee of experts on welfare facilities for industrial workers convened by ILO includes the following items under labour welfare. Welfare and Amenities with the precincts of the establishment:1. Latrines and urinals 2. Washing and bathing facilities 3. Creches

4. Rest shelters and canteens 5. Arrangements for drinking water 6. Health services including occupational safety 7. Arrangement for prevention of fatigue. 8. Administrative arrangements for the welfare of employee 9. Uniform and protective clothing 10.Shift allowance Welfare outside the establishment: 1. Maternity benefit 2. Social insurance measures (including gratuity, pension, provident fund and rehabilitation) 3. Benevolent funds 4. Medical facilities (including programes for the physical fitness and efficiency family planning and child welfare) 5. Education facilities 6. Housing facilities 7. Recreation facilities (including sports, cultural activities, library, reading rooms) 8. Holiday homes and leave travel facilities 9. Workers co-operative including consumers co-operative stores fair price shops and co-operative credit and thrift societies. 10.Vocational training for dependent of workers 11.Other programme for the welfare of women, youth and children 12.Transport to and from the place of work.

Classification: The classification of labour welfare is based on dividing industrial welfare into 3 categories, which are as follows: Statutory Non statutory / voluntary Mutual

Statutory: Statutory facilities to those provisions, which redressed from the concessive power of government. The government exacts legislations regarding working and laying conditions, minimum wages, safety and security such statutory provisions are gradually increasing along with industrial development. Voluntary: A voluntary facility refers to those activities, which are undertaken by employees for their workers. They primarily oriented to democratic value system. Such welfare activities can increase the efficiency of workers and reduce the chance of conflict between the employees and employee. Mutual: A mutual facility refers to those activities, which are initiated by workers for their betterment in suitable manner. For instance unions undertake certain welfare activities for social and economic betterment of their members. Statutory provisions various acts: -

10

There are the amenities that are to be necessarily provided to the employees under different legislations. The important legislations, which call for these provisions, are. 1) The Factories Act, 1948 2) The Plantation Act, 1951 3) The Mines Act, 1952 4) The Motor Transport Act, 1961 5) The Contract Labour Regulation and Abortion] Act, 1970 The Factories Act, 1948: This Act is applicable to premises including precincts where 10 or more workers are employed with aid of power or where 20 or more workers are employed without power. Welfare amenities provided are washing storing, sitting, first aid facilities, canteens, shelters, creche, welfare officers and other facilities. The plantation Act 1952: The Act has provisions for creating canteens, recreation facilities, medical act, housing facilities, protection amenities to workers like umbrellas, blankets, raincoats etc. The Miners Act 1952: This act has provisions for creating shelters, canteens, first aid boxes, pithead bath, lavatories, lockers, welfare offices etc. The Motor Transport Workers Act, 1961: The motor transport undertakings are required to make the following provisions as canteens, clean & well very ventilated rest rooms, uniforms, rain coats,
11

washing allowances, medical facility etc. The Contract Labour (Registration & Abolition) act 1970: The contractor has to provide the following welfare & health measures such as canteens, washing facilities & first aid facilities, rest room etc. Labour welfare officers: The labour officers act as the middlemen between the management & the workers. The post of labour welfare officer instituted mainly to Eliminate the evils & malpractices of the jobber system in the recruitment of the labour. To develop & improve labour administration. To serve as a liasion with the state commissioner.

Functions of labour welfare officer: Supervision Counseling workers Advising management in some matters Establishing liasion with workers Establishing liasion with management Working to maintain harmonious industrial relations in the organization To improve productivity & produce effectively of the organization

Many activities are there in labour welfare system but few major areas are selected for the study as follows:

12

1) Educational facilities 3) Canteen facilities 5) Loan facilities INTRODUTION:

2) Medical facilities 4) Transport facilities

Central Bank of India was established in 1911. It was the first Indian commercial bank, which was wholly owned and managed by the Indians. The established of the bank was the ultimate realization of the dream of Sri Sorabji Pochkhanwala, who was the fonder of the bank. Sri sorabji pochkhanwala proclaimed Central Bank as the property of the Nation and the countrys asset and it lives on peoples faith. The Bank regards itself as the peoples own bank. Central Bank of India was nationalized in the year 1969.Even after nationalization it continued to introduce a number of innovative schemes in service of its customers. Because of the large number of savings and other innovative services offered by the bank, the customer base in over 27 million account holders, which is one of the largest in the banking industry. Customers confidence in the central bank of Indias wide-ranging services can very well be judged from the list of major corporate clients such as ICICI, IDBI, UTI, LIC, and HDFC as also almost all major corporate houses in the country. The bank has extensive arrangements with leading banks throughout the world. There has always been the most cordial relationship with foreign correspondent banks. The central bank of India has 3146 Branches in India as on March 2005 (Rural: 1418, Semi Urban: 757, Urban: 550, Metropolitan: 421). During the past 93years of its extensive the bank has weathered many storms and faced many challenges. The bank could successfully transform every threat in to business opportunity and excelled over its peers in banking industry.

13

MOTTO: The Motto of the Bank is BUILD A BETTER LIFE AROUND US CORPORATE VISION: To emerge as strong, vibrant and proactive Bank/Financial super market and to positively contribute the emerging needs of the economy through consistent harmonization of human, financial and technological resources and effective risk control system. MILESTONES ACHIEVED BY THE BANK: 1921: Introduction to the Home Savings Safe Deposit Scheme to build Saving/thrift habits in all sections of the society. 1923: Taking over of the management of the union Bank of India Limited, and the amalgamation of the Tata industrial bank with Central Bank. 1924: An Exclusive Ladies Department to cater to the bank Women Clientele. 1926: Safe deposit locker facility and Rupee Travelers Cherub facility. 1929: Setting up of the Executor and trustee Department. 1932: Deposit Insurance Benefit Scheme.

14

1962: Recurring Deposit Scheme. 1976: The Merchant Banking cell was established 1980: Central Bank Of India is the first bank to introduce the Credit Card facility, at Hyderabad. Central Card, Indias first domestic credit card is affiliated to Master Card and Visa. 1986: Platinum Jubilee Money Back Deposit Scheme Was Launched. 1989: The Housing Subsidiary cent Bank Home Finance Ltd. Was started with its head quarters at Bhopal in Madhya Pradesh. 1994: Quick cheque collection service (QCC) & Express Service was set up to enable speedy collection of outstation cheques. 2001: C4C Campaign Centralities for customers, which is an integrated customer relationship programs. BRANCHES AND EMPLOYEES STRENGTH: Central Bank of India has a large network in 27 States and 4 Union Territories. Its network consists of 3146 branches and 275 extension centers as on March 2005. The number of branches in backward states is 1743. The number of computerized branches is 903.when the bank was started in 1911 it had a staff of 30 members. Today there are more than 38,500 employees of all categories. At present Central Bank of India has 77 regional offices and there are 17 Zones of Central Bank Of India. That is Agra, Ahmedabad, Bhopal Central Office, Chandigarh, Chennai, Delhi, Gowhati, Hyderabad, Kolkata, Lucknow, Mumbai Metropolitan, Muzaffapur, Nagpur, Patna, Pune and Raipur. Keeping in view the guidelines given by the
15

Indian Banks Association, the bank has formulated a voluntary retirement Scheme (VRS). The total number of employees who have opted for VRS is 7800 approximately in 2001. Detailed performance indicators of the Bank for 2004-05 are given in page 20. DEPOSIT SCHEMES: Central Bank of India has formulated a host of tailor made schemes to meet the diverse requirements of its varied clientele. There are as follows: 1. Money Multiplier Deposit Certificate. (MMDC). 2. Khazana Deposit Scheme. 3. Monthly interest Deposit Receipt. (MIDR) 4. Quarterly interest Deposit Receipt. (QIDR) 5. Recurring Deposit Scheme. 6. Centrals Vriddhi Deposit Scheme. 7. Term Deposit Scheme. 8. Cash Certificate Scheme. 9. Kisan Krishi Dhan Deposit Scheme. 10. Home Loan Account Scheme.

CREDIT SCHEMES: At central Bank various loan facilities are available. They are: 1. 2. 3. 4. 5. Cent Buy Direct Housing Finance Cent Kalyani. Cent Vidyardhi. Cent Vyapari Scheme.
16

6. 7. 8. 9. 10. 11. 12.

Personal Loan Scheme. Cent Mortgage. Cent Trade. Cent Rentals. Cent Computer. Cent Liquid. Cent School.

The bank has laid special emphasis on industrialization and agriculture has been, and will long continue to be the backbone of countrys economy realizing this, Central Bank of India has always given high priority to financing the production and marketing of the agricultural commodities. The banks contribution to the financing of the organized industrial sectors comprising textiles, sugar, vanaspati, cement, iron and steel, engineering and jute has been no less substantial, Tea plantations have also received a large measure of support from the bank. OTHER SERVICES: 1. Central card. 2. Travelers cheques. 3. Gift cheques. 4. Centrals Stock Invest. 5. Centrals Quick Cheque collection Service. (QCC)/CMS 6. Cent-Express Service. In addition to above, the bank has some more schemes like1)

CENT KALYANI

scheme for financing women entrepreneurs: under this

scheme woman entrepreneurs are provided credit facilities for industrial economic
17

activities agricultural and allied activities and business activities. Women entrepreneurs are welcomed to avail credit facilities for i) ii) Small Business. Professional and Self-Employment.

iii) Retail Trade. iv) Village and Cottage/Tiny Industry v) Small Scale Industries. vi) Agriculture and Allied Activities. vii) Government Sponsored programs 2) SWARNA JAYANTI URBAN EMPLOYMENT SCHEME: This has two features: a) Urban Self-Employment Programme b) Urban Wages Employment Programme This Scheme is intended to provide profitable employment for unemployed or under employed urban villagers. Under this scheme wages oriented scheme has been started in all major cities from 1st December 1997. INTERNATIONAL BANKING SCHEMES: The bank has extensive agency arrangements with leading banks throughout the world. There has always been the most relationship with foreign correspondent banks. REPATRIABLE SCHEMES:
1.

Non-Resident (External) Accounts (NRE) in Indian Rupees: - under this

scheme you may open your deposit Account with a savings account/Term Deposit
18

Accounts/ Re- Investment Deposit Scheme/ Joint Account facilities / Rupee funds.

/ Nomination

2. Foreign Currency Non-Resident (FCNR) Accounts: - It can be held only as Fixed Deposits and can be opened either in Pound Sterling, U.S.Dollar, Deutsche Mark or Japanese Yen.
3.

Resident Foreign Currency Accounts (RFC): This account can be opened

by those who had returned to India permanently after a continuous stay abroad for a minimum period of one year. NON-REPATRIABLE SCHEMES:
1.

Non- resident (ordinary) Accounts (NRO): - NRO Account can be opened

in savings / Term Deposits / Current Account in Indian Rupees remitted from abroad. 2. Non Resident (Special) Rupee (NRSR) account scheme: NRSR accounts can be opened in savings / Term Deposit / Current accounts in Indian Rupees. Nomination facility is also available
3.

NonResident (Non-Repartriable) Rupee Deposit scheme (NR NR RDS):

- All Non Resident, Indians and foreigners (Except Pakistani & Bangladeshi to open this accounts and benefit from the high interest rates. This account will be maintained in Indian Rupees out of funds remitted from abroad.

19

PERFORMANCE HIGHLIGHTS OF THE YEAR 20042005 (Rs in crores) Performance Parameter 1. 2. Operation Profit Net Profit Total Deposits Gross Advances Total Business Net Investment Priority Sector Credit Agriculture Credit Gross NPA Gross NPA (%) Net Advances Net NPA Net NPA (%) Total Provision for NPA NPA Coverage CRAR CD Ratio Cost Of Deposits % Yield on Advances % Yield on investments % Interest Spread Income -Business Operations -Investments -Trading profit (investments) Average No of Employees Business Per employee Profit per employee
20

31.03.2005 1609 357 60752 29085 89837 30835 12216 5137 2621 9.01 27277 814 2.98 1794 68.45 12.15 44.90 4.79 8.81 8.62 3.54 6125 2882 2674 569 38541 206.89 .93

31.03.2004 1529 618 55909 24476 80385 31405 9925 3271 2943 12.02 22804 1271 5.57 1659 53.65 12.43 40.79 5.48 9.68 9.48 3.58 6028 2779 2657 592 39153 181.51 1.58

3. 4.

5. 6. 7.

8.

9.

10.

Capital 1124 Reserves 2141 Net Owned Funds 3265 Total Assets 68596 EMPLOYEE WELFARE MEASURES IN CENTRAL BANK OF INDIA

1124 1850 2974 63345

Employee means any workman, male/female, employed in the company/ companys premises or companys branches whose names is entered in the rolls of the company & who is a workman as defined under section 2(s) of the industrial Disputes Act 1947, but does not include for the purpose of these rules contractors/contractors workmen. Employee Welfare is defined as The voluntary efforts of the employees to establish with in the existing industrial system, and some times living & cultural conditions of the employees beyond that which is required by law, the custom of the industry & the conditions of the market. The chief characteristic of central bank of India is to provide adequate welfare & motivation to employees to make them feel a sense of involvement, commitment & loyalty towards it. It is an accepted fact that an employee whose primary & social needs are squarely met by the organizations will work with more zeal and enthusiasm towards achieving the organizational goals. The concept of providing welfare and motivation to staff members matching with the growing aspiration of staff has remained as one of the corporate objectives of central bank. Employee Welfare Measures:

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Reimbursement of college fees for children of the staff members. The objective of the scheme is to provide a limited amount of financial incentive and support to staff members and to encourage them to allow their talented children to go in for college education. The scheme covers reimbursement of college fees of two dependent children of staff members (including permanent part time sub-staff drawing scale wages of 1/3rd and above). For the purpose of reimbursement under this scheme the family is taken as one unit. Relief to family employees who die in harness. The object of the scheme is to provide immediate financial relief to the family of any employee who dies in harness. The scheme also aims at bridging partly the time gap between the death of the employee and receipt of provident fund and gratuity dues by his or her family and partly the need gap by supplementing family income. Reimbursement of additional Medical expenses to employees/depends suffering from illness leading to Hospitalization and /or domiciliary treatment. The objective of this scheme is to provide reimbursement of medical expenses to certain extent to employees/dependent, family members either home or hospital over and above the amount sanctioned under the hospitalization scheme of Bipartite / OSR. Hospitalization scheme for Permanent Part-Time Safai Karmacharis (PTSK):
22

The objective of this scheme is to provide financial assistance in the form of reimbursement of Hospitalization expenses incurred by Permanent Part-Time Safai Karmacharis (PTSK). Reimbursement of expenses for health check-up for employee or his/her spouse/dependent parents who are above 40 years of age. The objective of this scheme is to enable them to take preventive steps at the right time so that the staff and the bank may avoid incurring huge hospitalization expenses at a later date besides endangering their lives. Medical assistance scheme to retired employees Reimbursement of Medical aid to retired employees

The objective of this scheme is aimed at strengthening the continued bondage between the bank and the employees even after their retirement especially in wake of introduction of pension scheme in the bank. This would enable the bank to get the assistance of such retired staff for bank building activities. Reimbursement of hospitalization expenses for diseases specified

in the bipartite / OSR for retired employees. The objective of this scheme is to provide the assistance in the form of reimbursement of hospitalization expenses incurred by the retired employee (who has joined this scheme) for himself and/or his spouse, under the SWSMedical assistance Scheme to retired employees. Transit homes at Mumbai, Chennai, Calcutta and New Delhi for the staff members and their family members.
23

In furtherance of the welfare of staff, bank to start with, has established Transit home/Accommodation at New Delhi, Mumbai, and Calcutta & Chennai for the purpose of stay by the staff members/dependents, who are coming for Medical treatment thereat. The allotment should be given based on the First Come First serve and there shall be a common list for all categories of employees irrespective of their cadre. Tie-up arrangement in reputed hospitals for reservation of beds / credit tie up arrangement. The facility should be available to all staff members and their family members who are eligible for reimbursement of hospitalization expenses under bipartite settlement/officers service regulations. In furtherance of the welfare of the staff, a scheme for tie-up arrangement wit reputed hospital, viz. Madras Medical Mission for treatment of Cardio-Vascular diseases for all the staff members and their dependents has been introduced. Reward to the children of employees of the Bank who pass SSC and higher secondary examination Meritoriously. The objective of the scheme is, this scheme was introduced with a view to promote and encourage the spirit of competition among the children of employees to pass SSC/HSC examination with higher percentage of marks. Establishment of holiday homes. The objective is rest and recreation is invaluable for an employee. Besides enabling the employees to spend quality time with his family, it also helps him to refresh himself and re-channels his energies. The Bank has, therefore,
24

started holiday homes at various places for its employees at concessional tariffs. The facility of holiday home can be availed by all the employees of Bank and it has also been extended to retired employees of the bank as a gesture of good will subject to availability of suites at the time of booking after priority to the existing employees. Reimbursement of tuition fees/cost of text books/cost of uniform for school education to two children of the sub ordinate staff and reimbursement of school tuition fees/cost of textbooks to two children of other staff members. The objective of the scheme is to provide a limited amount of financial incentive and support to staff member. The scheme covers reimbursement of tuition fees/cost of text books/cost of uniforms for school education of two dependent children of the sub ordinate staff (including permanent part time sub staff drawing scale wages 1/3rd and above) and reimbursement of school tuition fees/cost of textbooks to two children of other staff members. Reimbursement of cost of vaccination for Hepatitis B once in five years in respect of self & members of the family of the staff members. The objective is, as a part of the welfare of the employee and their dependents, a scheme has been devised, whereby the reimbursement of the cost of vaccination for Hepatitis B will be allowed to self and for family members of the staff once in five years, so as to enable them to take preventive steps at the right time, before the total disease strikes. Canteen expenses/subsidy:

25

The existing rate structure of canteen subsidy stands reviewed to Rs.50/- per employee per month and stands extended to all branches/offices irrespective of number of employees working thereat.

Objectives
1. To understand & present the various welfare measures at Central Bank of India. 2. To find out how effectively existing welfare measures have been implemented. 3. To examine the satisfaction level of Employees regarding welfare measures provided by the Organization. 4. To identify the existing employ welfare facilities particularly, Educational facilities Medical facilities Canteen facilities Housing facilities and Transport facilities. 5. To know and suggest improvements regarding the various welfare measures, programs and schemes taken up by the organization for the betterment of workers.

26

6. To analyze and suggest further improvement of existing welfare facilities in the organization.

Research Methodology Need for the study: Welfare measures are measures, which promotes the physical, psychological well being of the working population. Employees are recognizing the importance of labour welfare activities in India very recently, government, by other agencies. Encourage the employees. Recruit and retain the best personnel to increase and improve employee morale. Develop employees economically and socially. Provide primary needs. Motivate employees for increasing efficiency. Creating the sense of social goods. Increase productivity and to maintain good industrial human relations. Improve the standards of living of workers, housing, minimum wages and other benefits are bound to create a feeling of satisfaction among the workers and are therefore more helpful in reducing the extent of labor turn over and absenteeism.

27

Provisions of good medical and working conditions, recreational, educational are bound to increase the mental efficiency and economic productivity of industrial workers.

Scope of Study: The issues of welfare measures are related to overall development of workers both the physical and physiological being. Employee welfare programs create a sense of belonging and adequacy that benefits the organization in the long run. Hence the major study includes scope of the study is related to the employee welfare measures, like Medical facilities, Educational facilities, Canteen facilities, Housing facilities and Transport facilities, the innovative programs by the government for the workers through the different mechanisms and how the welfare is implied in the organization to the employees and their families which ultimately benefit the organization in the long run. Methodology: Both the primary and secondary research was conducted during the study. Sources for collection of data: Primary Data: Primary data was collected by interviewing the employees through Questionnaire from various cadres of personnel to find out the opinions regarding labor welfare facilities; a Questionnaire is prepared so that they can express their views.

28

Secondary Data: Data collected from books, annual Reports of the organization are known as secondary data. Collection of other relevant information through secondary sources like Sampling: Sampling Techniques: A simple Random Technique was used in the research. Size of the sample: A sample of 30 persons was chosen at random. It includes all cadres of employees. Measurement technique: The questionnaire was used as primary data. A formalized questionnaire was prepared which contains dichotomous questions, open-ended questions and multiple-choice questions to collect the opinion of the employees. The data collected is represented in the form of tables, by using tools such as column and Pie charts. These details are analyzed, Interpreted and used for findings and suggestions Limitations: 1. 2. 3. The time allotted for project is very less. Fear to give negative answers. Some employees due to their busy schedules did not give opinion. Internal records and Journals booklets. Reports and the manuals of the company

29

4.

As they are bound with rules and regulations of their bank, they are not able to reveal the facts.

The observations made in this chapter and analysis there of are based on a questionnaire which covers the following major areas. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Working atmosphere

Number of employees aware of facilities Awareness of various facilities Welfare measures for the betterment of organization Motivation of employee through employee welfare measures Employee satisfaction on employee welfare measures Sense of security Educational Facilities Educational loans provided by Bank Medical Assistance Schemes Is Medical risk for his/her family covered by Bank Housing Facilities Satisfaction level on benefits provided by Bank Transport Facilities
30

15. 16. 17. 18. 19.

Canteen Facilities General Facilities Welfare and Social Measures conveyed by the management Effectiveness of Welfare Measures Whether the Welfare measures are periodically reviewed 1) Title: Working atmosphere When the respondents are enquired about the working atmosphere, the views are based on the age of the respondents, the following responses are observed. Age Work Atmosphere Excellent Good Average Poor Total Below 25 0% 0% 0% 0% 0% 25 35 3% 10% 0% 0% 13% 35 45 7% 37% 3% 0% 47% Above 45 10% 30% 0% 0% 40% Total 20% 77% 3% 0% 100%

Working Atmosphere
50%
% of Respondents

0%

0% 30%

40% 30% 20% 10% 0%

Poor Average Good Excellent

37% 0% 10% 3%
25 - 35

0%
Below 25

7%
35 - 45

10%
Above 45

Age

31

Inference: When respondents a asked about the working atmosphere and they are viewed based on the age, most of the respondents agreed that they are provided with good working atmosphere and some of the respondents agreed that they are provided with the excellent working atmosphere. Interpretation: 77% of the respondents of all age groups agreed that the

working condition is good while 20% of all the age groups agreed that the working atmosphere is excellent where as 47% of the respondents of the age between 35 45 and above 45 agreed that the working atmosphere is good and only 13% of the respondents of the age below 35 agreed as good, as they compared with the facilities provided by private bank and hence the respondent showing poor is nil.

32

2) Title: Number of Employees aware of Facilities When Respondents were asked to give their views pertaining to awareness of various Facilities, following responses were observed. Awareness of facilities No of Employees % Of Employees Yes 22 73% No 8 27%

AWARENESS OF FACILITIES
27%

Yes No
73%

Inference: When Respondents were asked to give their views pertaining to awareness of various facilities, most of sample respondents agreed that they are aware of various facilities. Interpretation: 73% of the sample respondents felt that they are aware of various Facilities; where as 27% of the respondents are not aware of these facilities.

33

3) Title: Awareness of various Facilities When the respondents were enquired about the various facilities they were aware of, the following responses were observed. a) Educational Facilities c) Housing Facilities e) All facilities Facilities A, b & c A, b, c & d B, c & d A&d Only e No of Respondents % Of Respondents 2 9% 5 23% 3 14% 2 9% 10 45% b) Medical Facilities d) Canteen Facilities

% of Respondents 45% 9% 23%

a,b & c a,b,c & d b,c & d a&d only e

9%

14%

Inference: when respondents were asked to know the facilities they are aware of, it is concluded that most of the respondents are aware of all the Facilities provided by the bank.
34

Interpretation: 45% of the respondents are aware of all the facilities provided by the organization where as 23% of the respondents are aware of Educational facilities, Medical facilities, Housing facilities & Canteen facilities while 14% of the respondents are aware of Medical facilities, Housing facilities & Canteen facilities and 9% of respondents are aware of Educational facilities, Medical facilities, Housing facilities & Canteen facilities.

4) Title: Welfare measures for the betterment of the organization. When respondents were asked to rank, whether the employee welfare measures
35

work for the betterment of the organization. Ranks 1 Views a) To improve efficiency of the 33% employees b) To build up the organization 0% c) To achieve only tangible and 4% temporary benefits d) To retain skilled employees 4% e) To built up human assets and employee loyalty to achieve the 60% long-term goals
70%

2 43% 14% 7% 23% 13%

3 20% 43% 10% 10% 17%

4 4% 23% 20% 43% 10%

5 0% 20% 60% 20% 0%

% of Respondents

60% 50% 40% 30% 20% 10% 0%

60% 43% 33% 43% 43%

60% a b c d e

4% 4% 0%
1

23% 20% 23% 20% 20% 17% 20% 14% 13% 10% 10% 10% 4% 7% 0% 0%
2 3 4 5

Ranks

Inference: When respondents are asked to rank, how these employee welfare measures work for the betterment of the organization, most of the respondents ranked to achieve only tangible and temporary benefits and to build up human assets & employee loyalty to achieve the long-term goals.
36

Interpretation: 60% of the respondents ranked, to achieve only tangible benefits and temporary benefits and to built up human assets & employee loyalty to achieve the long term goals, while 43% of the respondents ranked, to improve efficiency of employees, to build up the organization and to retain skilled employees.

5) Title: Motivation of Employee through Employee Welfare Measures When sample respondents were enquired whether these employee welfare measures help the organization to motivate its employee so that these valuable S NO VIEW % OF RESPONDENTS 1 True 73% 2 True to some extent 37 20% 3 Not possible at all 7% 4 Not possible without employee will to excel 0%

human resources can be effectively utilized for improving the performance of the organization, the following responses were observed.

80% 70% 60% 50% 40% 30% 20% 10% 0%

73%

1 True 2 True to some extent 3 Not possible at all

20%

4 Not possible without employee will to excel

7% 0% % OF RESPONDENTS

Inference: When respondents were asked to give their opinion regarding the employee welfare measures, most of the respondents are accepting that these employee welfare measures help the organization to motivate its employee so that these valuable human resources can be effectively utilized for improving the performance of the organization, while some of the respondents are accepting to some extent. Interpretation: 73% of the respondents felt that it is True i.e. these employee welfare measures help the organization to motivate its employee so that these
38

valuable human resources can be effectively utilized for improving the performance of the organization, where as 20% of the sample felt that it is true to some extent and 7% of the sample respondents are felt as Not possible at all.

6) Title: Employee Satisfaction on Employee Welfare Measures When respondents were enquired on the Satisfaction level of Employee Welfare Measures, the following responses are observed. Satisfied to Schemes Satisfied Some extent Loan Facilities 90% 10% Medical Benefits 37% 57% Other Benefits 50% 33% General Facilities 43% 43%
39

Cannot Dissatisfied to say 0% 0% 7% 7% some extent 0% 3% 0% 7%

Totally Dissatisfied 0% 3% 10% 0%

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

90%

Loan Facilities
57% 50% 43% 43% 33% 10% 10% 3% 7% 7% 7% 3% 0% 0% 0% 0% 0% 0%

Medical Benefits Other Benefits General Facilities

37%

s Sati

fi e d

sfi Sa ti

ed t Di

d y te nt t sa is fie e ex nno s sa t i om Ca ly D to s o t al ie d T is f ss at o

Inference: When Respondents were enquired about the satisfaction level, most of the respondents are fully satisfied with the loan Facilities, some of the respondents are satisfied to some extent, while some of the respondents are satisfied with the Medical facilities. Interpretation: 90% of the respondents are satisfied with the loan facilities, where as 57% of the respondents are satisfied to some extent with the Medical Facilities, 7% of respondents are dissatisfied to some extent with the General Facilities and 10% of the respondents are totally dissatisfied with the other benefits.

40

S NO VIEW % OF RESPONDENTS 1 Yes 80% 2 May Be 20% 3 No 0%

7) Title: Sense of Security When respondents are enquired that whether these welfare measures provide sense of security, the following responses were observed.

41

Sense of Security
20% 0%

Yes May Be No

80%

Inference: Most of the respondents viewed that these Employee Welfare Measures provides the sense of Security. Interpretation: 80% of the respondents agreed that these Employee Welfare Measures provide the sense of security, while 20% of the respondents agreed that these measures provide the Sense of Security.

8) Title: Educational Facilities When respondents were enquired about the Satisfaction level on the Educational Allowance for Children and for Self-Education, the following responses are observed.
Dissatisfied Dissatisfied Educational Satisfied Satisfied to Cannot say to to Totally Allowance Some extent Some extent Some extent Dissatisfied 37% 7% 13% 13% 10% For children 33% For self 27% 40% 10% 10% 10% 13% education

42

45% 40% 35% 30% 25% 20% 15% 10% 5% 0%

Satisfied
37% 33% 40% 27%

Satisfied to som e extent Cannot say

10%13%

7% 10%

13%

10%

For children

For self education

Dissatisfied to som extent e Totally dissatisfied

Inference: Most of the respondents are viewed that, the Educational allowance
provided for Children Education and for Self Education are satisfied to some extent.

Interpretation: 37% of the respondents are satisfied with some extent and 33% of the respondents are satisfied with the educational allowance provided for children where as 40% of the respondents are satisfied to some extent and 27% of the respondents are satisfied with the educational allowance provided for self education.

9) Title: Educational loans provided by Bank When Respondents are enquired about the Bank loans provided for various Educational facilities, the following responses are observed. Educational loans Educational leave for self For self education Loan for dependents Yes 30% 60% 80% May be 33% 23% 7% No 37% 17% 13%

43

Educational Loans
100% 80% 60% 40% 20% 0%
Yes May be No

80% 60% 30% 33% 23% 7% 37% 17% 13%

For self education Educational leave for self Loan for dependents

Inference: when respondents are enquired about the Educational facilities provided by bank, most of the respondents viewed that they are provided with the Loan for Self Education and Loan for dependents and some of the respondents viewed that they may be provided with the educational leave for self. Interpretation: 80% of the respondents agreed that they are provided with the loan for dependents, 60% for Self, 30% for Educational leave for Self and 33% of the respondents agreed that they may be provided with the Educational leave for self, 23% and 7% for Self Education and loan for dependents.

44

10) Title: Medical Assistance Schemes When the sample respondents were enquired about the Medical Assistance schemes provided by Bank, the following responses are observed. Medical Facilities a) Medical aid as a lump sum amount b) Hospitalization Expenses for self c) Hospitalization Expenses for dependents d) Medi-Claim insurance card for self e) Medi-Claim insurance card for Dependents f) Transit homes for other places while in Medical treatment g) Medical aid on Retirement h) Hospitalization Expenses for self after Retirement Satisfied Satisfied to Some Extent 54% 50% 57% 7% 10% 50% 30% 23% Cannot Say 3% 3% 7% 30% 27% 13% 24% 27% Dissatisfied to some extent 10% 0% 3% 27% 33% 3% 13% 17% Totally Dissatisfied 3% 0% 0% 33% 27% 7% 13% 10%

3% 47% 33% 3% 3% 27% 20% 23%

45

Me dical Assista nce Sche mes

100% 3% 10% 3% 0% 3% 0% 3% 7% 33% 50% 54% 57% 27% 33% 24% 50% 30% 47% 30% 33% 7% 3% 10% 3% 30% 27% 27% 20% 23% 23% Satisfied to some extent Satisfied 27% 27% 0% 7% 3% 13% 13% 13% 10% 17% Totally Dissatisfied Dissatisfied to some extent Cannot say

% of Respondents

90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

S chemes

Inference: Most of the respondents are satisfied to some extent with the Hospitalization expenses for self and for dependents, Medical aid, and Transit Homes, while some of the respondents are satisfied with the Medical aid on Retirement and hospitalization expenses for self after Retirement, while some dissatisfied with the Medi-claim insurance card for self and for dependents. Interpretation: 57% of the respondents are satisfied to some extent with the Hospitalization expenses for dependents, 50% with the Hospitalization expenses for self, 54% with the Medical aid, 50% with the Transit home and 30% with the Medical aid on retirement, where as 23% of the respondents are satisfied with the Hospitalization expenses for self after Retirement, while 33% of the respondents are totally dissatisfied with the Medi-claim insurance card for self, 27% with the Medi-claim insurance card for dependents.

46

11) Title: Medical Risk for his/her family is covered by bank. When the sample respondents were enquired whether Medical risk for his/her family based on Dependents is covered with the available facilities, the following responses are observed. Dependents Medical Risk YES NO TOTAL

NIL 0% 3% 3%

1-2 20% 20% 40%

3-4 34% 20% 54%

Above 4 0% 3% 3%

Total 54% 46% 100%

Medical Risk for Dependents

35% 30% 25% 20% 15% 10% 5% 0% 0% YES 0% 3% NO 3% 34% NIL 20% 20% 20% 1 to 2 3 to 4 Above 4

Inference: when the respondents are asked about the medical risk of his/her
family based on dependents, Most of the respondents agreed that medical risk is covered with the available facilities provided by Bank.

Interpretation: 54% of the respondents agreed that the medical risk for his/her family is covered with the available facilities where 34% of the respondents are having dependents between 3 4 and 20% of the respondents are having 1 2 dependents, while 46% of the respondents are not agreed with this where 20% of the respondents are having 1 2 and 3 4 dependents.
47

12) Title: Housing Facilities

When the respondents were enquired to give their views regarding the Housing Facilities provided by Bank, following are responses. Satisfied to Cannot Dissatisfied to Housing facilities Satisfied Some extent say Some extent a) Payment of 43% 47% 3% 7% HRA 80% 17% 0% 30% b) Housing Loans c) Providing bank 13% 11% 10% 23% Quarters d) Reimbursement 44% 30% 6% 10% Of rent
80% 8% 0 7% 0 6% 0 5% 0 4% 0 3% 0 2% 0 1% 0 0 % 3% 7% 0% 0% 0% b 43% 47% 37% 30% 17% 23% 11% 13% 10% 44% 30% 10%

Totally Dissatisfied

0% 0% 37% 10%

Satisfied Satisfied to Some extent Cannot say Dissatisfied to Some extent Totally Dissatisfied

10% 6% d

Inference: Most of the respondents are satisfied with the Housing loans for construction of houses, Reimbursement of Rent and some of the respondents are satisfied to some extent with the Payment of HRA, some of the respondents totally dissatisfied with the providing bank quarters. Interpretation: 80% of the respondents are satisfied with the Housing loans for construction of houses, 44% with Reimbursement of rent and 47% of the respondents are satisfied to some extent with the Payment of HRA.

48

13) Title: Satisfaction level on Benefits Provided by Bank When the respondents were enquired about the satisfaction level of the Benefits provided by bank, the following responses were observed. S NO VIEW % OF THE RESPONDENTS 1 Satisfied 40% 2 Satisfied to some extent 50% 3 Cannot say 0% 4 Not satisfied 10% 5 Dissatisfied to some extent 0%
60% 50% 40% 30% 20% 10% 0% 0% 10% 0% 40%

50%

1 Satisfied 2 Satisfied to some extent 3 Cannot say 4 Not satisfied 5 Dissatisfied to some extent

% Of the respondents

Inference: When the respondents are enquired about the satisfaction level of benefits, Most of the respondents are satisfied to some extent and some of the respondents are satisfied with the benefits provided by Bank. Interpretation: 50% of the respondents are satisfied to some extent with the benefits provided by bank where as 40% of the respondents are satisfied with the benefits and 10% of the respondents are not satisfied with the benefits provided by bank.

49

14) Title: Transport Facilities When the respondents were asked about that the transport facilities and the satisfaction level on Conveyance allowance provided by Bank the following responses were observed S NO VIEW % OF RESPONDENTS 1 Satisfied 63% 2 Satisfied to some extent 17% 3 Cannot say 0% 4 Not satisfied 17% 5 Dissatisfied to some extent 3%

70% 60% 50% 40% 30% 20% 10% 0%

63%

1 Satisfied 2 Satisfied to some extent 3 Cannot say

17% 0%

17% 3%

4 Not satisfied 5 Dissatisfied to some extent

% of respondents

Inference: Most of the respondents are satisfied with the Transport facility and the Conveyance allowance, while same number of respondents is satisfied to some extent and not satisfied with the Conveyance allowance provided by Bank for the purpose of transport.
50

Interpretation: 63% of the respondents are satisfied with the Conveyance allowance while 17% of the respondents are satisfied to some extent and not satisfied with the transport facility and Conveyance allowance provided by Bank. Title: S NO VIEW % OF RESPONDENTS 1 Excellent 3% Canteen 2 Good 30% 3 Average 60% Facilities 4 Not Good 7% When 15) respondents were enquired about their views pertaining to canteen facilities, the following responses are observed.

Canteen Facilities
60% 60% 50% 40% 30% 20% 10% 0% 3% 7%
4 Not Good 1 Excellent

30%

2 Good 3 Average

% OF RESPONDENTS

Inference: When the respondents were asked to give their views pertaining to canteen facilities, most of the sample respondents agreed that the canteen
51

facilities are average and some of the respondents agreed that the canteen facilities are good. Interpretation: 60% of the respondents agreed that the canteen facilities were average and 30% of the respondents agreed that canteen facilities were good and 3% of the respondents agree that the canteen facilities are excellent. 16) Title: General facilities When the sample respondents were asked to give their views regarding the general facilities like drinking water, First aid box etc, the following are the responses observed. S NO VIEW % OF RESPONDENTS 1 YES 90% 2 NO 10%

% OF RESPONDENTS
10%
1 YES 2 NO

90%

Inference: when the sample respondents are asked about the views pertaining to general facilities like drinking water and first aid box, most of the respondents agreed that they are satisfied with the general facilities.

52

Interpretation: 90% of sample agreed that they are provided with satisfied general facilities like, drinking water, First aid box where as 10% of the sample are not satisfied with the general facilities.

S NO VIEW % OF RESPONDENTS 1 Great Extent 0% 17) Title: 2 Satisfactory 77% 3 Limited Extent 23% Welfare and Social Measures conveyed by the management. When the respondents are enquired about the welfare and social measures conveyed by the management, the following responses are observed.

77% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% % OF RESPONDENTS 23% Great Extent Satisfactory Limited Extent

Inference: When respondents were asked about the views pertaining to the Welfare and Social Measures conveyed by the management, most of the respondents agreed that the Welfare and Social Measures conveyed by the management are to the great extent.

53

Interpretation: 77% of the respondents agreed that the Welfare and Social Measures conveyed by the management are to the great extent, while 23% of the respondents are agreed that these Welfare and Measures conveyed by the management. 18) Title: Effectiveness of Welfare Measures When the sample respondents are enquired about the views pertaining to the Effectiveness of Welfare measures, the following responses are observed. S NO VIEW % OF RESPONDENTS 1 Sufficient 80% 2 Fully Effective 7% 3 Hardly 13%
Effectiveness
13% 7%

1 Suffeceint 2 Fully Effective 3 Hardly

80%

Inference: when the sample respondents are asked about the views pertaining to the Effectiveness of welfare measures, most of the respondents viewed that the effectiveness welfare measures are Sufficient and some of the respondents viewed as Hardly.

54

Interpretation: 80% of the sample respondents were agreed that the Effectiveness of Welfare Measures were Sufficient, where as 13% of the respondents agreed that the Effectiveness of Welfare Measures were hardly, while 7% of the respondents agreed that the Effectiveness of Welfare measures are Fully Effective. 19) Title: Whether the Welfare measures are periodically reviewed When the respondents are enquired about the reviewing of these Welfare Measures, the following responses are observed. S NO VIEW % OF RESPONDENTS 1 Periodically 53% 2 Never 0% 3 Only on Frequent Requests 47%
53% 47% Never Periodically

60% 50% 40% 30% 20% 10% 0%

0%

Only on Frequent Requests

% OF RESPONDENTS

Inference: When the respondents are enquired about the reviewing of these welfare measures, most of the respondents viewed that they are periodically reviewed and some of the respondents viewed that they are reviewed only on frequent requests.

55

Interpretation: 53% of the respondents agreed that Welfare measures are periodically reviewed and 47% of the respondents agreed that Welfare measures are reviewed only on frequent requests.

SUMMARY
Title 1. Working Atmosphere Interpretation Some of the respondents of all age groups agreed that the working atmosphere is excellent and most of the respondents of all age groups agreed that the working condition is good and the respondent showing poor is nil. 2. No of employees aware 73% of the sample respondents felt that of facilities they are aware of Facilities are provide by Bank; 3. Awareness facilities of various Most of the respondents are aware of all the facilities while some of the respondents are aware of only Educational facilities, Medical facilities and Housing facilities.

56

4. Welfare measures for the Most of the respondents ranked, to achieve betterment organization of the only tangible benefits and to built up human assets while some of the respondents ranked, to improve efficiency 5.Motivation measures of of employees. employee Most of the respondents felt that employee motivate its employee so that these valuable resources can be effectively utilized for improving the performance of the organization. 6. Employee satisfaction on Most of the respondents are satisfied with employee measures 7.Sense of security welfare the loan facilities and Medical facilities and some of the respondents are satisfied to some extent with the general facilities. Most of the respondents felt that these employee welfare measures provide the 8. Educational Facilities sense of security. Most of the respondents are satisfied to some extent with the Educational allowance provided for children and some of the respondents are satisfied with the Educational allowance provided for selfeducation. 9. Educational loans provide Most of the respondents agreed that they by Bank are provided with the loan for dependents and some of the respondents felt that they may be provided with the education leave
57

through employee welfare welfare measures help the organization to

for self.

10.Medical schemes

Assistance Most of the respondents are satisfied to some extent with the hospitalization expenses for dependents and hospitalization expenses for self after retirement and some of the respondents are dis satisfied with the Medi-claim insurance

card for self and for dependents 11. Is Medical risk for his/her Most of the respondents having 3 4 and 1 family covered by Bank 2 dependents agreed that the Medical risk for his/her family is covered with the 12. Housing Facilities available facilities. Most of the respondents are satisfied with the housing loans for construction of houses and some of the respondents are satisfied to some extent with the payment 13.Satisfaction level benefits provided Bank. of HRA. on Most of the respondents are satisfied to by some extent with the benefits provided by Bank. 14. Transport Facilities Most of the respondents are satisfied with the conveyance allowance provided by Bank, as there is no transport facility.

58

15. Canteen Facilities

Most of the respondents are of the opinion that the canteen facilities are average and some of the respondents agreed that the canteen facilities are good. Most of the respondents agreed that they are provided with satisfied general facilities like drinking water, First aid box

16.General Facilities

etc. 17.Welfare and social Most of the respondents agreed that the measures conveyed by Welfare and social measures conveyed by management the management are to the great extent. 18. Effectiveness of Welfare Most of the respondents felt that the measures effectiveness of welfare measures are sufficient and some of the respondents felt it hardly. 19. Whether the Welfare Most of the respondents agreed that these measures are periodically Welfare measures are periodically reviewed. reviewed where as some of the respondents requests. agreed these Welfare measures are reviewed only on frequent

59

Conclusions

60

61

Suggestions for improvement in Welfare schemes or for improvement new scheme Expect the management to cover all ailments including Dental. Hospitalization expenses can be increased. Tie-ups should be made with Hospitals and good Educational Institutions. Increase in House rent Reimbursement To increase quantum of Medical coverage. While sanctioning of loans, there should not be take home pay condition. There should be a park for recreation to the member of staff and their family where the staff and then families meet regularly. Creation of panel of specialized Doctors. Overall welfare measures to be tuned with other banks like SBI. Hospitalization bills in total to be reimbursed. Reimbursement of expenses and grant of incentives lump sum or otherwise for acquiring professional qualifications like ICWA, ACS, MCA, MBA. The amount reimbursed under educational allowance for children should be enhanced substantially. Frequent interaction with the staff member feed back. Housing loans and Educational loans to be sanctioned at lower rates of interest. Improvement of Medical aid and relaxation in LTC schemes. Interest on staff loans should be rationalized and reduced.
62

 Canteen facilities are to be improved. Insurance for the Housing loan, so that the loan outstanding are

adjusted out of insurance claim completely in the event of death of staff member. The reason for this is if insurance cover is not there in case of death of staff member, large amount of terminal benefits are adjusted towards these loans. Having some Tie-ups with school management should insure new Uniform Education facilities for children to be improved at all the scheme- School admission to children of staff on transfer. centers, some seats in the good schools are to be reserved for Bank Employees children. Reasons are: a) Staff faces a lot of problems in getting admission to good schools on Transfers. b) Because ours is All India level transferable job for every 3 years. c) At every center we are incurring huge expenses in the form of Admission fee / Tuition fee / Donations etc. Medi -Claim and Tie-up with major reputed hospitals in the city so that the staff member need not pay huge amount on the rise of admission in to hospitals. Reimbursement of expenses on self-education. The reasons for this is: a) Encouragement acquiring addition knowledge that will help the bank. Organization schools for staff children

63

Dear sir/madam, I am a MBA student from SAROJINI NAIDU VANITA MAHA VIDYALAYA, Hyderabad. As part of my curriculum, I have to take a Human Resources Management project titled THE EMPLOYEE WELFARE MEASURES and I am happy that your esteemed organization has permitted to undertake the same in the bank. As a part of project work, I seek your valuable opinion on the subject and I request you to fill up this questionnaire in that process. THANK YOU FOR TAKING YOUR VALUABLE TIME. ******* Questionnaire 1) Employee name (name optional): 2) Designation: 3) Department: 4) Qualifications: Grad ____________ PG __________________ __________________ c) 35-45 3-4 d) Above 45 d) Above 4 Any others (please specify): 5) Service Completed: 6) Age (please tick): 7) Marital status: 8) No of dependents: (please tick) 9) How is your work condition? a) Excellent b) Good c) Average
64

________ years a) Below 25 a) Married a) Nil b) 25-35 b) 1-2 c) b) Un Married

d) Poor

10) Are you aware of various employee welfare facilities provided by the organization? a) Yes b) No b) Medical facilities e) All facilities c) Housing If Yes, please tick the following welfare measures you are aware of a) Educational facilities facilities d) Canteen facilities

If No, any specific reasons for not knowing How the same can be popularized: 11) How these employee welfare measures work for the betterment of the organization. [Please give rank 1, 2, 3, 4, and 5]. [ ] [ ] [ ] [ ] [ ] a) To improve efficiency of the employees b) To build up the organization c) To achieve only tangible and temporary benefits d) To retain skilled employees goals

e) To built up human assets and employee loyalty to achieve the long term

12) Employee Welfare Measures help the organization to motivate its employee so that these valuable human resources can be effectively utilized for improving the performance of the organization: a) True c) Not possible at all b) True to some extent d) Not possible without employee will to excel.

13) How satisfied are you with the welfare measures of your bank.
65

Schemes Loan facilities Medical benefits Other benefits General facilities

Satisfied Satisfied to Cannot some extent say

Dissatisfied to some extent

Totally dissatisfied

14) Whether these welfare measures provide you a sense of security

a) Yes Educational facilities:

b) May be

c) No

15) Please rate your satisfaction levels towards different Educational facilities being provided by the organization. Please tick among the following
Educational allowance For children For self education Others (specify) Satisfied Satisfied Cannot to some say extent Dissatisfied Totally To some dissatisfied extent

16) Is the bank providing the education loan facilities like?

Educational loans For self education Education leave for self Loan for dependents Yes May be No

66

Medical facilities: 17) Are you happy with the benefits of medical assistance scheme provided by organization?
Medical Assistance Satisfied schemes Medical aid as a lump sum amount Hospitalization expenses for self Hospitalization expenses for dependants Medi-claim insurance card for self Medi-claim insurance card for dependants Transit homes for other places while in medical treatment Medical aid on Retirement Hospitalization expenses for self after retirement Others (specify) Satisfied to Cannot some say extent Dissatisfied Totally To some dissatisfied extent

18) Do you think medical risk for you & your family is covered with the available facilities? a) Yes b) No

67

Housing facilities: 19) Are you satisfied with the housing facilities provided by the organization through?
Satisfied Satisfied Cannot to some say extent Payment of HRA Hosing loans Providing bank quarters Reimbursement of rent Others (specify) Dissatisfied Totally To some dissatisfied extent

20) Are you satisfied with the benefits provided to you a) Satisfied d) Not satisfied Transport facilities: 21) Do you have any transport facility in your organization? a) Yes a) Yes purpose of transport? a) Satisfied d) Not satisfied b) Satisfied to some extent e) Dissatisfied to some extent C) cannot say b) No b) No If no, whether any conveyance allowed paid to you Are you satisfied with the conveyance allowance provided by bank for b) Satisfied to some extent e) Dissatisfied to some extent C) cannot say

68

Canteen facilities & General facilities: 22) How are the canteen facilities in your organization? a) Excellent a) Yes a) Great extent a) Sufficient a) Periodically b) Satisfactory b) Fully effective b) Never b) Good c) Average D) Not good 23) Are you satisfied with general facilities like Drinking water, First Aid box b) No c) Limited extent c) Hardly 24) The Welfare & Social measures conveyed by the Management are 25) How effective do you think is the welfare measures? 26) Whether the welfare measures are periodically reviewed c) Only on frequent requests 27) Any expectations you have from the organization in the near future _______ 28) Would you like to suggest any Measures for improvement of existing welfare schemes: _____________________________________________________ 29) Would you like to suggest any other innovative Welfare Measures to be introduced? Name of the new scheme Reasons for suggesting the same

SIGNATURE

69

BIBILOGRAPHY
1.

Dynamics of Industrial Relations by Mamoria, Mamoria and Gagkar, 14th

Edition, Himalaya Publishing House (pg nos 351 393). 2. Personnel Management and Industrial Relation N.G.Nair and Latha Nair

(pg nos 326 329).

3.

Industrial Relations and Labour Laws by S.C.Srivastava, Arun Monappa,

12th edition 1997 , Published by Tata Mc Graw Hill (pg nos 243 264)
4.

Dynamics of Industrial Relations in India by C.B.Mamoria, S.V.Gankar, 5th

Edition Published by Mrs. Meena Pandey (pg nos 175 205)

5.

Factories Act in A.P by A.Subramanyam, 1st edition 1997, Published by

Subhash Gogio, Andhra House.

WEB SITES: WWW.ThecentralbankofIndia.Co.In WWW.Googlesearch.Com

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