Questionnaire for the Customers

Personal details

Name

Address

Date of visit

Customer I.D. ..

1. Do you visit the IOCL fuel station regularly?

a) YES.

b) NO.

c) Sometimes.

2. What is the usual mode of payment?

a) Cash.

b) Credit/Debit Card.

3. Do you know about the Xtra Reward card?

a) If YES (Please move to question no. 3.a)

b) If No (Please move to question no. 3.b)

3.a.1 From where did you come to know about the Xtra Reward program?

a) Advertisement.

b) Friends

c) IOCL Retail Outlets.

d) Indian Oil Website

e) Others

3.a.2 Do you get the latest updates about the offers that you can get by using Xtra reward Cards?

a) Yes

b) No

3.a.3 Do you redeem your Xtra points regularly?

a) YES.

b) NO.

c) Rarely.

3.a.4. What improvements do you want in the Xtra Reward Card loyalty program?

a) Better services to the card holders.

b) More attractive offers.

c) Others(Please Specify)..............

3.b.1 Are you Interested to Know about Xtra Reward Programme and Benefits

a) Yes

b) No

3.b.2 Do you know you can get exciting discounts on many food joints and Also on fuel by using Xtra Reward Card?

a) Yes

b) No

4. How many vehicles do you have in total?

5. Any suggestions about the Xtra Reward Card program?

..