Business Communication

Written Communication

Stages of Writing
Pre-drafting

Drafting Post-drafting

STEPS TO BE FOLLOWED:

Define the problem

Gather material Organise material Revise text Finish text

While Writing
& Plan what you want to say in your letter/ report & Reread the letter when you have finished &Check spelling & punctuation, then send &Use simple language avoid ambiguous words & KISS (Edit the letter by cutting ruthlessly). & Be kind to others eyes (font size, clarity) & Be creative (use tables, graphs) & Use the language YOU are better at

Keep in mind while writing

Visualize the reader when you are writing Dont write unbroken paragraphs Use numbered paragraphs to make crossreferencing easier Punctuation plays the role of body language in writing Use headings and subheadings. Dont print without thoroughly checking your sources.

Composing Business Messages

Short & Simple : KISS Choosing Correct Words. Principles for choosing appropriate words are: - Understandable & simple words - Appropriate technical words - Concrete words - Verbs & Nouns - Positive words - Correct words Sentence structure Paragraph construction You viewpoint

Composing Business Messages

Clarity in writing: Rs 1000000000 Rs. 10,00,00,000/Rs. 10 Crore

Preparing Notes
Read text carefully Select key words Construct sentence that captures essence of paragraph Note Page No. Note Bibliographical details/ Reference No.
FORMAT AUTHOR : BOOK : PAGE NO. : PUBLISHER : 1. Topic (ex. Goal-oriented communication) 2. Topic

- gist -

COMMON ERRORS IN ENGLISH IN INDIA

Rekha is my cousin sister My tooth is paining badly He did a lecture on Shakespeare The ship was drowned My son resembles to his grandfather Mohan married with a Tamilian Why is A so angry on B? Rama speaks good She asked what you are doing The student asked can he go to play? Rekha is my cousin I have a bad toothache He gave a lecture on Shakespeare The ship sank My son resembles his grandfather Mohan married a Tamilian Why is A so angry with B? Rama speaks well She asked what you were doing The student asked whether he could go to play