PROJECT REPORT ON

CUSTOMER RELATIONSHIP MANAGEMENT FOR EDELWEISS BROKING LTD.

SUBMITTED BY

SACHIN R. KANOJIA

MMS III SEMESTER (Third)

FOR THE MASTERS DEGREE IN MANAGEMENT (MMS) MARKETING BATCH 2010 2011

DON BOSCO INSTITUTE OF TECHNOLOGY MMS VIDYAVIHAR, MUMBAI 400 070

Declaration

I, Sachin Kanojia, a student of MMS specialization (Semester III) of the University of Mumbai of 2010 2011 batch at Don Bosco Institute of Technology MMS do hereby declare that this Project entitled Relationship Marketing: To study its contribution to gaining Customer Loyalty as per the norms prescribed by the University of Mumbai. And that I have not engaged in plagiarism of any kind from published / non published works

I further declare that the information presented in this project is true and original to the best of my knowledge

Date : Place : Mumbai Sachin Kanojia

Certificate on Project Completion

I, PROJECT GUIDE, hereby certify that _______________, a student of MMS (SPECIALIZATION) (Semester III) of the University of Mumbai of 2010 2011 batch at Don Bosco Institute of Technology MMS has completed the project on Customer Relationship Management for Edelweiss Broking Ltd. under my guidance as per the norms prescribed by the University of Mumbai.

I further certify that the information presented in this project is true and original to the best of my knowledge and belief

Date : Place : Mumbai (project guide name)