COMPETENCY DICTIONARY 1.

) BUSINESS AWARENESS: Definition: Understanding and utilizing economic, financial, and industry data to accurately diagnose business strengths and weaknesses, identifying key issues, and developing strategies and plans. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Able to Financial Knowledge of Overview of Understanding continually acumen.(accurate company business. the Industry identify and knowledge about products. explore business the financial opportunities resources.) and needs. 2.) BUDGET MANAGEMENT: Definition: Understanding of the available resources and utilizing them in the best possible manner by remaining within the amount allotted to do a particular task. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Has the basic Ability to assess Capable of Ability to utilize Ability of utilize understanding of the necessary framing the amount the limited expenditures expenditures. budgets. allotted to the resources in an and revenues of department as optimum the department. planned. manner. 3.) CHANGE ORIENTATION: Definition: The ability to manage and accept changes. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 Demonstrates Involves Reshapes the Generates capacity to employee in team to deal innovations and identify initiating and with challenges creative ideas changes. implementing created by which assist in changes. changes. progressing. The change process.

LEVEL 5 Ability to support innovation and creativity by encouraging staff to accept and resolve changes.

4.) COMMUNICATION: Definition: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Listening and Speak Is able to Is able to read, Understands the Interpretation, confidently,gives provide write, speak and reasons behind establishing clear direct and information in follow other peoples rapport, specific desired manner. instructions in thoughts and understanding message. Is able to order to perform concerns. Uses

needs.

communicate ideas.

his role.

this understanding to predict and prepare for others' reactions.

5.) COORDINATION: Definition: The process of facilitating the flow of work for a purpose or procedure and the ability to monitor or regulate those procedures and activities. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Builds Encourages and Develops Creates team Able to facilitate effectively team supports informationeffectiveness the flow of work within a colleagues to sharing using people for a process. function/ achieve goals. networks skills. country.
6.) CONTROLLING: Definition: Control is the process through which standards for performance of people and processes are set and applied. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Ability to Keep a check on Ability to Ability to Ability to exercise powers. the working allocate decision exercise control convince others system. making without on a particular authority or task compelling course of action. responsibility to employees thus others avoiding employee dissent. 7.) DECISION MAKING: Definition: The capacity to make sound and practical decisions which deal effectively with the issues and are based on thorough analysis and diagnosis. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Knowledge of Is capable of Takes proactive Is able to give Takes decisions and ability to understanding of decisions and opinions when mutually based use effective various calculate risk collective on the facts. approaches for scenarios for involved. Is decisions are Accepts choosing a effective committed to required. delegated course of decision decisions. authority and action or decision acts with span developing making. of control. appropriate solutions. 8.) DEVELOPING OTHERS:

Definition: To plan and support the development of others through a competency based system. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 The desire and Is able to make Assess Implement Has the capacity to an objective employee development knowledge of foster and assessment of training needs programs to development development of individuals against set support staffs in procedures. members of his performance goals. achieving or her team. performance goals. 9.) INITIATIVE: Definition: The capacity to take action independently and to assume responsibility for ones action. LEVELS: LEVELS 1 LEVELS 2 LEVEL 3 LEVEL 4 LEVEL 5 Takes initiative Challenges the Voice ideas on Able to take Continuously to try out new status quo and business issues prompt action to suggests ideas at his work suggest new without accomplish innovative place to improve ways to improve prompting, objectives. changes and can process. the current adopts changes translate the system. in work place. innovative ideas into concrete changes. 10.) INTERPERSONAL SKILLS: Definition: Develop effective relationships with others. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Ability to Open and honest Can establish a Shares expertise Cooperates with develop and in his rapport wide in achieving the team, get maintain communication. range .Coaches team goals. Can along with the effective and support bring people in people. relationships team. achieving team with others in and resolving order to conflict arising encourage and within. support communication and teamwork. 11.)INFORMATION MANAGEMENT: Definition: It is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5

Knows what information is needed and whom to approach.

Uses a wide variety of networks to collect information on key issues.

Use existing information and resources to its maximum advantage.

Develop systems to organize and improve the quality of information and data collection.

Collect the right information for the right time.

12.)LEADERSHIP: Definition: Leadership is an interpersonal influence directed towards the achievement of a goal or goals. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Recognizes Clear about who Assigns Takes advantage Foresee the conflicts and should be given responsibility to of most conflicts and acts which tasks? different people opportunities, tries to minimize accordingly. Coaches people according to could do more the same before Senses the need when required their capability to leverage them it arises, thus to assign duties and open to give and sets through others. takes necessary to people and advice when deadlines for the steps. delegating. asked. same. 13.)MOTIVATION: Definition: Motivation is a desire to achieve a goal, combined with the energy to work towards that goal. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Encourages the Creates and Finds out what To guide. Keeps employee employees maintains a motivates well informed. whenever positive employees and required. environment. tries to provide it. 14.)PLANNING AND ORGANIZING: Definition: Establishing courses of action for self and others to ensure that work is completed efficiently. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Diaries Meets deadlines, Able to assist Is effective in Ability of appointments delivers work on other team planning the arrange and and keeps to time without members where best balance of assign work to them on time. sacrificing necessary to resources use resources Can prioritize quality. formulate including efficiently. tasks and Is a positive objectives. human, financial recognize the influence on the Accountable for and difference use of time inpreparation and technological to between urgent group meetings delivery of plans meet goals. and important - helps maintain for an activity or

tasks.

focus.

project undertaken by a work group or team.

15.)PROBLEM SOLVING: Definition: Processes problems into solutions and new opportunities. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 Ability to Determine Work actively to Ability to identify possible resolve the handle outcomes problems. solutions. issues. arising out of the solutions suggested and implemented

LEVEL 5 Identifies and educates others to focus on causes, not symptoms, of problems and works co operatively to seek solutions.

16.)RETENTION: Definition: Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum period of time or until the completion of the project. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Has a basic Able to Ability to Takes actions Create a feeling understanding of understand develop plans to and implements of recognition employee reasons for reduce attrition. plans to check among the turnover. employee attritions employees. turnover. 17.)RECORD KEEPING: Definition: Ability to handle documents LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Has a basic Ability to make Can interact Ability to Capable of understanding of entries. with various interpret the keeping up to various kinds of departments and records and take date records. records. prepare records decisions accordingly. accordingly 18.)STRATEGIC ORIENTATION: Definition: It is an inclination to formulate strategies with long term objectives.. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Takes a long Identifies gaps Sets targets, Decides on Takes on term and and seeks to monitors optimum work challenging but visionary view overcome them. efficiency and approach. achievable of the direction effectiveness. goals. to be followed in the future.

19.)SELECTION: Definition: selection is a process to choosing the best among st available alternatives. It is finding right person for the right job. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Has a basic Ability to Ability to screen Ability to select Can interact knowledge of recognize skills candidates and the right with various selection and talents conduct candidate for the universities and procedures around. interview. organization. suggest recruitment trips. 20.) TEAM MANAGEMENT: Definition: Actively participating as a member of a team to move the team toward the completion of goals. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Participates Takes in charge Takes action Uses strategies Communicates willingly with of managing the outside daily to promote team information the team by whole business work routine to effectiveness about the doing his/her and completing build across the business to share of the it at the right commitment to business such as management and teams' work. time. the team as a providing employees. Works well focus. Models information to Actively within the team teamwork in other areas of organizes environment to own behavior. the organization activities aimed establish to help make at building team constructive decisions spirit ideas or collaboratively solutions that and sharing meet resources to organizational solve mutual objective. problems. 21.) TECHNICAL SKILLS: Definition: These are the skill that are action specific and requires training. LEVELS: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Performing Working with Demonstrating Working with Possession of office task. and data and technical or computer knowledge, numbers. professional technology, to understanding working with expertise to at as use computer and expertise to the computer a professional technology to carry out the and technical ensure a high work resource to he level of effectively. organization. efficiency in accomplishing work.