Highlights of scope of works / services

Dated: 18JUN11, Handout Page 1 of 2

LAN, Repair and Maintenance work :

1. Any repair and maintenance of faulty LAN points at client premises 24x7 support.. 2. Repair & maintenance of faulty nodes. 3. Preventive maintenance for the equipment cleaning, inspection, testing and aligning

equipment to minimize failures.

4. Any required Corrective maintenance and diagnosis including removal &

replacement for smooth operation of the network.

5. Cabling, re-punching, I/O replacement / Drop cords / patch cords / Patch Panels /

Connectors / Cable harnessing /Tagging / Dressing & Labelling of job with performance measurement. 6. Re-punching of information outlet.
7. Replacement of Information outlet (if required) 8. Cable laying and replacement and addition of LAN points

9. Re-punching at patch panels end 10. Replacement of patch cord (at patch panels end) 11. Replacement of drop card
12. Over-all trouble shooting and fixing of malfunctioning LAN nodes which may or may

not involve material.

You need to ensure necessary skills to do the job and need to be fully competent to
perform the work given to you and your subordinates and are aware of, and observe and comply with all site rules. You will at all times maintain availability of you and your subordinates, strict discipline and good order and promptly perform the works and Services.

You shall take all necessary precautions to exclude unauthorized personnel or visitors at work site.

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Ensure that the Services provided are free from any and all faults and defects and are performed to the satisfaction of the user.

You will take responsibility of any equipment you have serviced and stated as being functional and if such equipment does not work, responsibility will be naturally yours.

Service staff response time for cities is 1-2 Hours from site complaint. Complaint Type Critical-P1 Impact description

System/LAN down (Urgent) Covered system is not operational System/LAN impaired Covered system is not operating with full capability but is still operational

Major-P2

Classification of Complaint Critical -P1: Major-P2:

Work Around Solution: Within Max. 2 Hours. Within Max. 4Hrs.

Permanent fix: ASAP ASAP

NOTE: Please keep a copy and sign and return this handout in acknowledgement with CNIC copy.

___________________________ Acknowledged above Date:__________________________