1.

Objective
To study the role of IT enabled services in transforming the service delivery platform in Telecom sector and measure the effects in customer satisfaction.

2. Background
After ITC services changed the way of doing business in various se cotrs now is the time we dig a little deeper and explore the alternatives of how to render thes e ITC services easier to adopt and used by not just big but also small and medium scale enterprises in a developing country like India . Information techno logy plays key role today in driving the growth of an o rganization by enabling both int ernal (supportive) and external processes required to conduct busine ss, be it services, retail or manufacturing. ITES has played a major role in Telecom sector by facilitating the ease of providing service, improving quality and assurance, cutting cost and finally passing the benefits to customer. We intend to study the effect of these enhancement in service delivery by customer satisfaction survey.

3. Information gathering and analysis

Information will be gathered through the s econdary and primary sources, such as:
y y y y

Company's public portal Customer satisfaction survey on various parameters like quality, service assurance, cost, customer care etc. Collecting data from research con ducted in the concerned area (Secondary information) Internet

4. Scope
Following is the draft blue print of the steps for carrying out the project: Gather and analyz e information on:
y y y y

Telecom Sector Overview Service delivery v alue chain Business process challenges and technological solutions to address challenges Measurement of benefits passed to the customer

Objective:

A study on application of Cloud Computing in various industry verticals in India.

Background:

After ITC services enabled business intelligently in various secotrs now is the time we dig a little deeper and explore the alternatives of how to render thes e ITC services easier to adopt and use by not just big but also small and medium scale enterprises.

3. Information gather ing and analysis Information will be gathered through the secondary and primary sources, such as: Company's public portal

Extract information from research conducted in the concerned area (Secondary information) Internet

Primary study ,,,,,,

Study on Cost ease of use security Performance