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  • CSP Audit

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    doskopee
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    The document outlines controls and procedures for the financial reporting of a customer service department. It discusses requirements for sales reporting, inventory management, petty cash procedures, and developing plans, policies and procedures. Key points include ensuring sales are accurately reported, inventory is securely stored and reconciled daily, petty cash expenses below 50 GH¢ can be approved by managers and require receipts, and creating policies to address control lapses and frame new procedures.

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    CSP AUDIT

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    The document outlines controls and procedures for the financial reporting of a customer service department. It discusses requirements for sales reporting, inventory management, petty cash procedures, and developing plans, policies and procedures. Key points include ensuring sales are accurately reported, inventory is securely stored and reconciled daily, petty cash expenses below 50 GH¢ can be approved by managers and require receipts, and creating policies to address control lapses and frame new procedures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    11 views2 pages

    CSP Audit

    Uploaded by

    doskopee
    The document outlines controls and procedures for the financial reporting of a customer service department. It discusses requirements for sales reporting, inventory management, petty cash procedures, and developing plans, policies and procedures. Key points include ensuring sales are accurately reported, inventory is securely stored and reconciled daily, petty cash expenses below 50 GH¢ can be approved by managers and require receipts, and creating policies to address control lapses and frame new procedures.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
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    REPORT ON REVIEW CONTROLS AND FINANCIAL REPORTING OF CUSTOMER SERVICE DEPARTMENT

    Selling activities Retentions activities Reports imterpretations Frontline Activity - cash Analysis cycle i) Center Managers are to ensure that all sales activities are reported in the Front-line activity. ii) The monetary value of items sold captured in the Cash Analysis should agree with the items registered in the Frontline. iii) Tally Cards shall be kept as the primary entry point 11.05 11.06 11.07 Warranty/Protocol/Exchanges Policies Audit Direct Top-up verification Monthly and Periodic Inventory count i) CSP Stocks must be kept in well secured store rooms ii) Access to Store rooms should be restricted to authorised staff iii) The Inventory System should be updated on reciept of new stock and sale or transfer of stock iv) Daily reconciliation of opening and closing balance for the day as well as sales made in the day should be made before signing off for the day. 11.08 11.09 11.10 Inventory System Audit through monitoring stock items Understanding of CSP internal processes and procedures Petty cash audit

    11.01 11.02 11.03 11.04

    i) A petty cash float shall be determined for all CSP's ii) Expenses to be funded by petty cash should solely for the office/center iii) All items purchased by petty cash shall be kept at the premises of the center and are not to be used for the private benefit of a staff, not to be taken home.

    REPORT ON REVIEW CONTROLS AND FINANCIAL REPORTING OF CUSTOMER SERVICE DEPARTMENT

    iv) Center managers can approve petty cash expenses up to GH50.00 v) Petty Cash expenses above GH50.00 must be refered to the Customer Service Manager for approval vi) Names and signatures of the person requesting and the person approving should be made clear. vii) Evidence of expenditure by way of reciepts/invoices/Honour Certficates should be attached to the petty cash voucher 11.11 Plans, Policies and procedures i) A list all possible activities under the variuos Departments ii) Identifying existing Control lapses iii) Framing and designing of plans policies and procedures

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