PRESENTED BY NIMISHA SAHAY ENROLLMENT NO:09BS0001449

FACTS OF THE CASE

y A profit making Company y Total employees: 20000 y Total vehicles : 20 (incl. cars ,delivery van and other

vehicles) y Strong trade union y Company purchases a new Mercedes Benz

Challenge before HR manager

y The HR manager has to appoint a driver for the new

car

Options available
Senior driver of the company 2. Young driver working with the company 3. Driver suggested by trade union 4. Factory owners daughter-in-laws car driver
1.

Criteria for selection

y The HR manager wants a driver with no accident

records y Trustworthy y Skilled to handle luxury car

Senior driver of company

y Pros 1. 2. 3. y 1. 2. 3.

Worked with company for 15-20 years Experienced Trustworthy Cons Had a record of minor accidents Weak reflexes Harder to learn new technology

Young driver
y Pros

No accident records 2. Two years experience 3. Strong reflexes

1.

Cons 1. Very young 2. Not much experience 3. Not trustworthy

y

Driver suggested by trade union

y Pros 1. y 1.

No trade union objection Cons No experience to handle luxury cars

Owners daughter in laws driver

y Pros 1. 2. 3. 4. y 1. 2.

Known person Well experienced in driving luxury cars No accident record Well mannered Cons Biased decision Can lead to objection from trade union

Assumptions
y The senior driver has mostly driven trucks and delivery

van y The young driver is not much experienced y The driver recommended by trade union is not very professional and experienced y The driver recommended by owners daughter in law is mannered, professional and experienced

Solution
y Looking at the pros and cons of all the option the

owners daughter-in-laws driver should be selected Reasons : 1. Experienced 2. Well mannered 3. Professional 4. Trustworthy

Thank you