lb.

Please look at this cardt card A) of things that people have mentioned on previous surveys and lL'11 me how you rate your insurance company on each of the nttributcs that arc on this card ... arc vou vcrv satisfied. satisfied. neither satisfied nor di~satislicd. dissatisfied, or vcrv dissatisfied? . .
Vcrv Satisfied

VLT\

Satisfied

Neither

Dissatisfied

Dissatisfied

Don't Know

.v.
B.

Overall

financial

strength

., .,
-

, , , ,

()

42 4' .' 44 4) 46 47 4g 49
)0

Claims reputation
Customer treatment

C. D.
F.

.,

.'

,
, ,

6 6 6 6 6 6 6

Roadside

assistance
0f

ccrt i ficates

.,
')

.'

5 5 5 -+ 5 5 4 5

Timely issuance Actual premium

') ') ')

.'

F. G.

charged

.'

,
,

Amount of coverage Special programmes/schemes

"\l)

.' -'

H. l.

')

,
,

claims discount

.'

17.

Which of these arc the three most important to you? 51

18.

And which are the three least important to you? .

)2

19.

By the way ... has the current economic automobile insurance?

situation had any effect on what you look for or how you buy your

[1] YES

[2] NO

[3] DON'T KNOW

53

(IF YES) In what way has it had an effect?

(probe - cet specifics) 54 55 5