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    Email Quality Sheet Agent Name: Date: Email Audited: Quality Auditor: Sno. Attributes Sub Attributes Score

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    ancino_leoboy
    The document is an email quality audit sheet that evaluates various attributes of an email. It assesses the opening, resolution, grammar, conclusion, and closing of the email and checks for the inclusion of a salutation, greeting, first email resolution steps, proper sentence formation, punctuation, documentation of next steps, and signature. The sheet assigns scores and notes any errors for each attribute and sub-attribute evaluated.

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    Email Quality Sheet Agent Name: Date: Email Audited: Quality Auditor: Sno. Attributes Sub Attributes Score

    Uploaded by

    ancino_leoboy
    95 views3 pages
    The document is an email quality audit sheet that evaluates various attributes of an email. It assesses the opening, resolution, grammar, conclusion, and closing of the email and checks for the inclusion of a salutation, greeting, first email resolution steps, proper sentence formation, punctuation, documentation of next steps, and signature. The sheet assigns scores and notes any errors for each attribute and sub-attribute evaluated.

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    Original Title

    Email Quality Sheet

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    The document is an email quality audit sheet that evaluates various attributes of an email. It assesses the opening, resolution, grammar, conclusion, and closing of the email and checks for the inclusion of a salutation, greeting, first email resolution steps, proper sentence formation, punctuation, documentation of next steps, and signature. The sheet assigns scores and notes any errors for each attribute and sub-attribute evaluated.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    95 views3 pages

    Email Quality Sheet Agent Name: Date: Email Audited: Quality Auditor: Sno. Attributes Sub Attributes Score

    Uploaded by

    ancino_leoboy
    The document is an email quality audit sheet that evaluates various attributes of an email. It assesses the opening, resolution, grammar, conclusion, and closing of the email and checks for the inclusion of a salutation, greeting, first email resolution steps, proper sentence formation, punctuation, documentation of next steps, and signature. The sheet assigns scores and notes any errors for each attribute and sub-attribute evaluated.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 3

    Email Quality Sheet Agent Name: Date: Email Audited: Quality Auditor: SNO.

    Attributes
    1 Opening Total Err:511 Score

    Sub Attributes
    a. Salutation b. Greeting c. FAA a. Correct and Appropriate Solution b. Advise next step c. FER (First Email Resolution) a. Correct Sentence Formation b. Punctuation Marks c. Use of professional Email Etiquettes a. Documentation b. Followed Next Step a. Salutation b. Signature Total

    Score
    Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511 Err:511

    Resolution

    3 4 5

    Grammar Conclusion Closing

    Yes No N.A.

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