A.

NATURE-WISE COMPLAINTS RECEIVED DURING YEAR 2009-20010 :

S.No.

Particulars

Number of Complaints 198 147 73 08 44 96 56 115 55 23 150 41

1. 2. 3. 4. 5a 5b 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

16. 17. 18.

Difficulties experienced in transacting bills business (including collection of instruments) Delay in remittance/transfer of funds. Delay in furnishing of statement of a/cs. and delay in completion of pass book. Difficulties experienced in issuance of duplicate drafts. Difficulties experienced in opening of accounts. Difficulties experienced in operation of accounts. Delay in transfer of accounts Non reconciliation of accounts. Delay in payment of FDRs/STDRs & Drafts Non compliance of standing instructions. Excess bank charges and less payment of interest. Delay in settlement of claims including payment of balance in deceased accounts. Difficulties experienced in cash Deptt. Delay in sanctioning of loans. Misbehaviour of staff. MISCELLANEOUS A. Indifferent attitude of staff. B. Complaints of alleged corruption. C. Complaints of alleged fraud. D. Complaints regarding punctuality of staff E. Complaint of alleged misuse of official powers Pension ATM, Core Banking, Computer etc. Others* Total

41 187 05 149 15 13 04 07 261 1162 853 3703

*This includes complaints regarding Bank Guarantee, Waiver of loans and Locker rent, etc.

B. Unimplemented award passed by the Banking Ombudsman during the year 2009-10 NIL