This paper provides a glimpse of the three-year long and ongoing efforts of the company to enhance its relationships with its existing customers. The ambitious exercise was backed by an ERP package implementation, and satisfaction measurement systems to measure gains. Customers have benefited stgnificantly in terms of reduced transaction and delivery times, error-free order regis / rations and in general, better service.
This paper provides a glimpse of the three-year long and ongoing efforts of the company to enhance its relationships with its existing customers. The ambitious exercise was backed by an ERP package implementation, and satisfaction measurement systems to measure gains. Customers have benefited stgnificantly in terms of reduced transaction and delivery times, error-free order regis / rations and in general, better service.
This paper provides a glimpse of the three-year long and ongoing efforts of the company to enhance its relationships with its existing customers. The ambitious exercise was backed by an ERP package implementation, and satisfaction measurement systems to measure gains. Customers have benefited stgnificantly in terms of reduced transaction and delivery times, error-free order regis / rations and in general, better service.